I haven't received the flooring yet, so I can't comment on the product or delivery. However, the customer service from Penny Williams was excellent. It's definitely worth phoning rather than or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5/5 for customer service - hope the flooring, which is on its way, is as good! Penny Williams was knowledgeable, super helpful, and made sure that our order best met our needs. So glad we phoned to pl... Toon meer
Bedrijf heeft geantwoord
I ordered flooring & ran short the delivery on the website wasn’t until the following week I called and spoke to a lovely person called Alice May Whordley who was easy to deal with sorted out express... Toon meer
Bedrijf heeft geantwoord
I have only given 4 stars because the showroom staff advised the products would be available in November. This timescale was ok so we paid upfront for the engineered floor. On receipt of the confirma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You will find everything you need to refresh your home with your dream floor here at UK Flooring Direct, the UK’s leading online flooring specialist. Whatever your flooring needs, from premium solid wood, to budget-friendly vinyl and laminate, to all the accessories in between, we've got you covered. Plus, they're all safely stocked in our Coventry site, so that we can get your orders to you as soon as possible. Suitable for every room in your house, including your kitchen, bathroom, lounge, bedroom, conservatory or hallway – there’s something for everyone’s personal style. Simply browse through our easy to use website, get in touch with our friendly Flooring Experts at 02476 012 840 or chat to us online via our LiveChat service.
Geschreven door het bedrijf
- Free extra-large samples
- Complete your vision with our free extra-large samples that make finding “the one” even easier. Specifically designed to help you pick a floor to match your décor, to feel the texture and finish, and to try your sample where it will be fitted for a true colour representation. With our handy sampling service, you can order three for free as many times as you need. Once you’ve narrowed down your favourites, they’ll be with you within as little as three days.
- Home delivery
- Order your dream floor from the comfort of your own home, and we'll deliver it straight to you at a time that suits you. With our speedy service, you'll only need to allow two days for delivery.
- Room Visualiser tool
- Our handy Room Visualiser tool will enable you to picture our floors in your home and is quick and easy to use. Simply upload a photo of your room to instantly see how different colours and styles will transform your space; if you’re starting from scratch, use one of our room sets for inspiration.
- Friendly Flooring Experts
- Get in touch with our friendly Flooring Experts who are always on hand to answer any questions, from inspiration to installation, along the way.
Contactgegevens
Unit H1 Pilgrims Walk, Prologis Park, CV6 4QG, Coventry, Verenigd Koninkrijk
- 02476 012 840
- customerservices@ukflooringdirect.co.uk
- www.ukflooringdirect.co.uk
4,4
Uitstekend
41K reviews
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Penny was great on the phone
Penny was great on the phone. Clearly explained the process. Could not ask for more
12 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
HARDING,
We appreciate your positive feedback! We are so happy to learn that our team provided great assistance over the phone and clearly explained the entire process for you.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Jessica Nevin is brilliant
Jessica Nevin has been our account manager for a couple of years now and the service she gives us is always 10/10. She is always available on the phone and is quick to action anything required for our orders. She is a pleasure to deal with
9 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Spencer,
We are delighted to hear about your positive experience over the last few years. It is wonderful to know that your account manager consistently provides outstanding service, remains readily available, and handles your requests so efficiently. We truly appreciate your continued business and kind feedback.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
David Simon,
We appreciate your positive feedback! We are so happy to hear that everything arrived right when expected and that you experienced excellent service. Thank you for sharing your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
New order for Engineered European Rustic Oak Flooring
I placed a large order for flooring so I contacted the sales team. Penny Williams responded to all my queries. She was well informed, very polite and helpful. She guided me through the purchasing process and secured me a discount.
12 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Demetri Anastasiou,
We are thrilled to hear about your positive experience with our sales team for your large order. It is wonderful to know you received polite, knowledgeable guidance through the purchasing process along with a great deal. Thank you for sharing your feedback, and we hope you love your new flooring!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Sent me the wrong flooring and taking…
Sent me the wrong flooring and taking ages to respond, asked for pictures, sent them and 5 days later still waiting for a reply, sat with incorrect flooring, a bare kitchen floor and frustrated kitchen fitters waiting to fit, keep emailing, but no response, not good enough, and then it became worse, because I then had to send them another email, because the continued to mess up, this is what I have sent today, (although they will no doubt spend another week responding to this too), “I want to make an official complaint, I want it logged, and I want a response from a manager, not the person who has been dealing with this to date..
Over a week ago you delivered the wrong flooring, after sending many emails without reply I was eventually asked to send pictures of what you had delivered, after further days delay you eventually replied admitting you had delivered the wrong items.
You then said the correct items would be delivered on the 15th of October, and the incorrect items collected on the 16th of October, this then changed to both collection and delivery on the 16th, this then changed again, back to delivery on the 15th of October, and the incorrect items collected on the 16th of October.
We sat waiting all day until 14.00 on the 15th without a time window and no indication when the correct items would arrive, we contacted you again asking for a time, again no response.
At 16.00 your lorry turned up, we carried all the 7 packs of floor down the drive and out to him, (very Heavy), only to find he did not have our delivery, (the correct items), on his lorry, he then drove off without delivering or collecting anything.
So far this has cost me 2 days off work, (loss of wages), and £150 for a kitchen floor fitter I had to pay for his loss of time booked, because you originally delivered the wrong floor, (he was due to fit after the original delivery date), why can you not get this right,
So far all you all have offered me is a £40 re-imbursment of the delivery charge, (and that was not offered, I had to ask you for a show of remorse before you even offered anything at all), I am severely out of pocket, and patience , yet you have my money and I still do not have my floor, and the kitchen fitter now tells me even when the correct floor does arrive, he is now booked up for weeks. This is disgusting and I want a Manager to sort this out NOW
8 oktober 2026
Antwoord van UK Flooring Direct
s c,
We are deeply sorry for the delay in resolving this issue and for the disruption caused to your home and installation plans. Receiving the incorrect item and waiting for a response during an active renovation is extremely stressful, and we fully recognize that this level of service falls short of what you should expect. Your situation is being escalated so our team can review the photos you provided and prioritize getting this rectified for you as quickly as possible. We truly appreciate your patience while we work to make this right.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Junaid was very clear when explaining…
Junaid was very clear when explaining the purchase and delivery process. Warm and friendly but also respectful.
12 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Richard Moore,
We are delighted to hear that our team member provided clear guidance on your purchase and delivery. It is wonderful to know that their friendly and respectful approach made your experience so positive. Thank you for taking the time to share your feedback with us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Have used UK Flooring Direct four times…
Have used UK Flooring Direct four times and have always had efficient service and excellent products.
5 oktober 2026
Antwoord van UK Flooring Direct
Gwyneth Mortimore,
Thank you so much for being a returning customer. We are delighted to hear that your experience with us across multiple orders has consistently been prompt and that you are happy with the quality of your purchases. Your loyalty and positive feedback mean a great deal to us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
I wouldnt come back to this company
I wouldnt come back to this company. Part of the flooring arrived damaged like 2 full boxes that I know (I still didnt open many boxes). The delivery company admitted they took my flooring up and down all day because they had not put my flooeimg in the right place in their van. So uk flooring us using a company that does stupid things. When I informed about this, there was never an apology, so the person who wrote me probably is a robot (AI) or someone rude. Then sthe person asked me to do impossible things like put all damaged flooring onto a single photo. After that, she told me if i prefer a refund or a replacement ans I then, to avoid them ssnsing more damaged floors, I say: a refund, ok. The person answers another day to say: we will only refund 50% of the value. I find that unfair but also sneaky.. why are you not telling me in the previous email? They are unclear and unhelpful. I asked for a replacement but I have no confidence that the flooring wont be damaged.
13 oktober 2026
Antwoord van UK Flooring Direct
Rocio F.,
We are very sorry to hear about your experience with damaged goods, the delivery process, and the poor communication you encountered when trying to resolve this issue. It is concerning to learn that our service felt unhelpful and unfair, and we deeply regret the frustration and lack of confidence this has caused you. We appreciate your feedback and are currently reviewing how this situation was handled so we can improve our customer support and courier standards moving forward.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Professional and polite sales service
Professional and polite sales service. I was served by an operative named Sunil. He was very friendly and polite. I received my order on time.
5 oktober 2026
Antwoord van UK Flooring Direct
customer,
We are thrilled to hear that you experienced exceptional customer service and that your package arrived right when expected. Thank you for sharing your positive feedback with us, as we truly appreciate your support and look forward to serving you again.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Floor looks great
Used before and was very pleased. I spoke to a woman who offered a further discount. Overall very good and again pleased with my new floor.
6 oktober 2026
Antwoord van UK Flooring Direct
Linda Taylor,
We are delighted to hear that you decided to return to us for your latest project. It is wonderful to know that our team was able to assist you with a great offer and that you are once again so happy with the look and quality of your new floor.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Mr Rick Jones,
We appreciate your positive feedback! We are so happy you experienced great service and that your order arrived so quickly. Thank you for taking the time to share your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent quality and delivery was easy…
Excellent quality and delivery was easy - sweetened by an extra discount code - goes down easy too- looks amazing
29 september 2026
Antwoord van UK Flooring Direct
Juels,
We are delighted to hear that you are so happy with the superb quality and stunning appearance of your new flooring. It is wonderful to know that the smooth delivery process and special discount made your overall experience even better.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Idah was incredible to deal with
Idah was incredible to deal with. So professional and efficient, made the whole process so much easier. Sarah was great too! Thanks guys.
29 januari 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Friend of Ted,
We are so pleased to hear about the incredible service you received! It is wonderful to know that our team was so professional, efficient, and helpful in making the whole process much easier for you. Thank you for taking the time to share your positive experience.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Needed two planks instead of a pack
Needed two planks instead of a pack. Totally inflexible, sales team didnt care. A job that should have cost £20 ended up costing over 60 and most of the pack of flooring thrown away. UK flooring direct dont actually do anything different from any of the other UK based flooring commerce out there, so ill just take my business to them with the next project / move. Very disappointed.
11 oktober 2026
Antwoord van UK Flooring Direct
Scott Davies,
We are very sorry to hear about your experience and understand your frustration regarding our minimum order requirements. We strive to provide flexible options for our customers, and we apologize for the inconvenience and added cost this caused for your project. Your feedback regarding our service has been shared with our team for review.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Alastair ,
We appreciate your positive feedback! We are so happy you were pleased with your overall experience and the high quality of what you received. Thank you for taking the time to share your review!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Very easy process
Very easy process. Order arrived on time in good condition. Very pleased with the flooring although the installer mentioned some of the joins in one pack weren't particularly well engineered. However it was laid and looks good.
4 oktober 2026
Antwoord van UK Flooring Direct
Shona,
Thank you for your feedback. We are pleased to hear that the ordering and delivery were smooth and that you are happy with how the finished floor looks. We also appreciate your comments regarding the joining mechanism on some of the boards and will share this note with our product team to ensure our high standards are maintained.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Great service and product!
4 oktober 2026
Antwoord van UK Flooring Direct
Mark,
We appreciate you taking the time to share your wonderful feedback! We are so glad to hear that you were completely satisfied with both the overall experience and the item you received. Thank you for choosing us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
David Love,
We are happy to hear that our fast shipping and helpful support met your expectations. Thank you for your review.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
This is the third time we've bought…
This is the third time we've bought flooring from UK Flooring Direct. They are very fair on price and we've never had any problems with the flooring supplied.
4 oktober 2026
Antwoord van UK Flooring Direct
Inman,
Thank you so much for choosing us once again for your home. We are delighted to hear that you continue to be happy with our fair pricing and the reliable quality of our products. Your continued loyalty and positive feedback mean the world to our team.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Jackie Chapman ,
We appreciate your positive feedback. We are so glad to hear that you were impressed with our product swatches and the prompt arrival of your order. Thank you for taking the time to share your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
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