Ultra LEDs Reviews 

I recently purchased some festoon lights from Ultra LEDs and had fantastic customer service from Harry B throughout. Really pleased and thanks so much!

Purchasing LED lighting solutions can be very confusing given there are so many options on the market and compatibility between components is not always clear. I've used UltraLEDs on several occasions now and found it best to contact them direct and explain what your trying to achieve. The sales team are very helpful coming up with a solution and will provide a bespoke quotation. This ensures you have all the correct items prior to installation and can save a lot of frustration & additional cost if your electrician has to stop work due to missing cables, connectors or wrong drivers etc. Prices are competitive but make sure you spend at least £75 each time to get free delivery.

I've made several purchases recently and all of the products have been excellent in both their quality and functionality. My thanks go to Thomas for helping out with a recent delivery issue (not their fault, entirely down to their carrier). It's refreshing to find someone who actually takes ownership of the problem and sorts it out for you rather than telling you to contact the courier yourself.

Speaking to Tom today who was an absolute diamond and helped me to order all the items needed for my project, will definitely be a returning customer!!

Thomas from customer service was amazing and helped me with everything I needed. He was quick to reply and very friendly! The lights came very quickly and will be ordering more

I recently had a fantastic experience with ultraLEDS. After struggling to find a supplier in Northern Ireland for a specific LED profile kit, I reached out to them for assistance. Thomas, their representative, promptly responded to my email and assured me that they could help.

Thomas provided me with all the necessary information about the kit, including its contents and the shipping price. To my surprise, the package arrived at my doorstep within just 2 days. The speed and efficiency of their service were truly impressive.

ultraLEDS proved to be a highly professional and reliable supplier. I was thoroughly satisfied with their exceptional level of customer service. In fact, I am already preparing another order with them.

I would like to express my gratitude to Thomas & ultraLEDS for their outstanding service. Thank you once again!

Conor

Great advice, super easy ordering and delivery next day. The team also helped me with an additional component that I needed with the same high quality service and fast order turnaround. I am very impressed by Ultra LED's customer service and would recommend to others.

Awesome service as always!

They always go above and beyond and I'm never disappointed.

The technical help provided by Jack was very easy to understand and resolved my issue straightaway.

The products are really easy to install and high quality.

Communication is quick and efficient.

Cannot fault anything about this company which is a rarity nowadays.

For an unexperienced installer like me when it comes to LEDs, DAVE STIRLING is an absolute man of a wonder. Answered my questions precisely and guided me all throughout. The products are bang on top quality. Well packaged and came in a timely manner. Ill be looking to order again on my next renovation project.

Bought some festoon string lights from this company, delivered on time and worked great. Unfortunately, after 3 months, the remote control stopped working. I contacted customer services and had an excellent experience, very helpful and sent replacement part promptly at no additional cost. Will definitely use this company again.

Poor products. Two failed lamps these were replaced now another one failed. No where close to rated hours. Poor.

Great Product! SUPER QUICK and Fast Delivery!

Great product and delivery on time. Disappointing that the power cable was not included so had to spend an extra fiver at B&q rather than delay the project.

Having installed an LED strip system into a garden for a customer which they were delighted with unfortunately, after 6 months one section failed. I contacted Ultra and provided a description and pictures to show the issue. My point of contact was very helpful and after concluding that I needed a replacement for this section arranged for a replacement to be sent directly to site for me to install. Other products sourced from Ultra have all been installed and are working well at the customers installation. I will definitely be using Ultra again and will recommend them to new clients based on the dealings I have had and the quality of their products and after service.

First, the prices are too high, we pay probably half the price of Facebook for advertising.
In the second, we definitely pay Delivery. Doesn't matter. How much did you buy it for
And it’s not the fastest that comes, when or how.
Not good I don’t recommend it would be zero, I would give it 0. And so one star.

Bought a neon light from them. It works well and was fairly inexpensive. They also gave me great advice about what I needed to set it up and wire it myself - really appreciated it.

When I needed the Customer Service team to ring me back they actually did! And they were helpful. And they solved the problem. This is what customers should expect but is rarely experienced. Well done.

Ordered Tuesday, product arrived Wednesday. Excellent service all round. Will definitely use again.

I don't usually write reviews, but this company really has set back a big project with their handling of my enquiry/solution/order. In summary, promised a call the day i sent in my specifications, no call came. I called them next day, was promised a call back, again no call. Project now lost 4 days due to weekend. I called again today and operative was not unpleasant but was a million miles from helpful either. Turns out their LED strips would never have worked for my requirements despite initial operative assuring that adjustments were 'not a problem at all' when it came to fitting the trunking and LED strips. Save yourself some time, effort and project slip and go somewhere else from the start.

I have owned various business's for 40 + years and I have never received a level of after-care service that I thought was worthy of spending the time to leave a good review.
I used Ultra LEDs bespoke service for the first time last year, during which my electricians had problems that required some assistance. They spoke to Ultra LEDs Technical Department and on this occasion it was Tom who said he'll have to re-create the problem we were having before we could solve it and that he would get back to us. Not only did we hear back within the hour but Tom had created a video (with a careful explanation) detailing exactly what we had to do to solve the problem!
Excellent after-sales service and help! We will not go anywhere else now!