Umart Online Reviews 

Warranty is deceiving. They send a email saying to return to one of there locations. I sent it to Holden Hill. Never heard anything until I got a email to pick-up. I asked where it is. Got a email saying Holden Hill. I'm 200ks away. Now won't reply to emails. I'm not driving 200ks to pick it up

The company Return/Change of Mind policy requires the product/item to be in factory seal. They don't accept return of product that have been opened. I recently purchased a Corsair H170i AIO and found out it doesn't fit in my mATX case. The plastic film outside the box was removed but everything inside is intact. However store rep don't accept the return unless it is still in factory seal, so does their Change of Mind policy. Most of other stores out there would accept an opened product with some restocking fee, not the case with Umart. Make sure to check their return policy carefully before making a purchase.

wanted to help, and, did!!

There is practically no support if something goes wrong. It does not matter if you have spent thousands of dollars, they simply do not care.
It is worth paying a little extra from any other company to get some decent support.
Extremely bad!!!

phone customer service from Rome exceeded my expectations.. great work Rome

I have dealt exclusively with Umart for many years, I always find they have the best prices and friendly helpful staff. In my most recent purchase, I had a change of mind about the item after purchase, with the helpful staff ( Matthew at Southport and Gabrielle from Umart online), I was able to return the (unopened) item, and choose a more suitable one - both the above staff made the process a very smooth one!

Staff are not helpful,
Nobody takes any responsibility.
It is not possible to speak to anybody with any authority.
They dont respond within reasonable time periods.

Gerald was super helpful with my enquiry, I had an update within about 2 minutes and a plan laid out to action my request.

Thanks Gerald!!

Needed a product details which are not found in their website so I called their customer support and spoke to Sophia who did a remarkable job in providing the information I needed. She even went further by confirming this with their technical team and came back to me within the day with the info I needed

The range of items combined with the decent prices make umart the perfect computer store for me, a giant computer enthusiast. I was recently looking to get a new computer, when I noticed one product had a discrepancy between umart's site and the manufacturers site. I called Umart and Ara was able to help me while being really friendly. I highly recommend!

Recently bought multiple parts for my new PC build through them including a Motherboard, CPU and RAM. I had Bought AMD AM5 MB and AMD Ryzen CPU and the RAM I purchased was Intel XMP ram. This was not stated in the title or specifications on the upper part of the website page. Instead this information was hidden in the images towards the bottom. I accepted partial responsibility for not reading the entire page but also the store should not have sent out Intel XMP supported RAM for an AMD system. They won't take the product back so now I'm stuck with RAM I can't overclock safely with my system. Umart refused to take any responsibility for not properly representing the product. I even showed them a side by side comparison to other large pc part stores. They have lost all future business with me.

Waiting months for a replacement under warranty and still nothing. Just many emails with promises and no action.
I don't know what they do in that place, must sit around having cups of tea and a chin-wag.
Sorry, not attaching a receipt as proof so you can see all my personal details.

I asked Umart for advice on a PC build after accidentally purchasing incompatible upgrades from them for my old PC (including an RTX 4080 and DDR5 ram). This might be an issue of opinion, but they recommended (and I bought) an intel CPU that is capable of running graphics, however I'd already communicated I'd bought an $1800 GPU. I got a dodgy excuse that the CPU must have been the best product available at the time, they did agree to swap to the preferred product with no issue. There was then a quick hand-off to a new person who was more helpful, but either hadn't been provided with my emails or bothered to read them, causing a further delay with the build.

When I got the built PC the people who had put it together were obviously not aware of what I needed to install into it eg cables were fastened tightly over where I needed to adjust parts to fit the GPU properly. I won't trust Umart again for honesty when it comes to product recommendations or to communicate with each other when there is any sort of issue, but Umart is capable of selling products cheaply, they did get the built part done within seven days despite the above issues, and I've only had good experiences with them before this one.

Their customer service is next to none and all the products were extremely well priced. Even though I was advised of a product that wasn’t suited to my setup they exchanged it for the right one. Thanks and I will definitely be buying from Umart in the future

What made the experience great is when the staff have the opportunity to fix what has gone wrong. For me it was the Motherboard. Jack at the Eight Mile Plains office was incredibly courteous and helpful, giving clear and accurate updates as to what the status was with my warranty return, along with testing the system before during and after the return to make sure it worked, and make sure the Customer was happy. A+++

I was sold a used second-hand mouse as new. Returned it and they are treating it as a warranty issue.
Scuff marks on the bottom, Serial No. on mouse different to that on box.
If Umart is going to sell second-hand or reconditioned items they should advertise as such and not try to sneak them through as new.

Rome provided excellent customer service and took initiative in personalising a solution to what was really my misunderstanding of pick up conditions.

Support request have been replied very fast. Thank you!