Umart Online Reviews 

I had the pleasue of having contact when going online with Eesha.
My wish is that whenever I go online with a query that someone as competant and patient as Eesha is there to help/advise me.
Again thank you Eesha...

Had an issue with a motherboard, they helped me with the RMA process with a very reasonable outcome. Also been fast dispatch and click and collect when I desperately need parts for client projects, on the ball with fast processing orders for important projects. Keep up the good work!

Building a new PC is rather challenging especially with all new options that are around. However, Cara, the lady who helped me to pick up the right parts to build my dream machine. She understood all my needs and tweaked my choices to fulfill my needs. I found here extremely patient offering a tremendous help.

Ordered delivery, product never arrived company fought me on the refund even though the delivery company said they didn't know where it got to. Took weeks to get my money back and I ultimately had to go elsewhere to purchase the products. I had to threaten legal action before they agreed to return my money.

Very helpful and quick reply.
I wrote an email with all the questions I had in mind before building my first gaming PC.
Thanks Gerald for your kind response.

Please stay clear of Umart due to their terrible change of mind policy; they do not except any opened box item.
I bought an expensive monitor online, which i was unable to review in store due to availability. The monitor was not up to my expectations. Umart is not taking it back because i took it out of the box.

So unless you know exactly what you are buying, do not buy from Umart/MSY/PCbyte. Other online stores offer achange of mind policy, usually within 14 days, and for restocking fee. Terrible customer experience

had a faulty drive purchased 8 months ago via Paypal.

Drive died and they do not replace. but want to refund me my $$$. Happy with that if they do it to Paypal. But guess what. They do not do that after 6 months.

They want me to email my bank details into them. I called them to give them the details over the phone. and was advise NO we do not do that. and was then told our email system is secure.
The person who said that is really very naive. Nothing is secure.

will I use them again. Hell No, not after this experience. Amazon support is 400% better and they are not the best.

I will continue to shop with umart for all my gaming pc needs quck very easy and any questions i asked they would go above and beyond to assist me

Mistakes happen. It's what you do to rectify the problem. To be clear,the people I have dealt with I'd give 5 stars to for trying their best, Umart as the company I paid over $1600.00 to has failed and gets 1 STAR.

Here is the Timeline so far...
(1) Sunday 29/11/23 Placed order for 2 Monitors
1x 43" Monitor $598.00
Shipping $25.00 (Aramex)
Total $623.00
1x 32" Monitor $749.00
Shipping $83.00 (StarTrack and MRT Freight)
Total $832.00
My Monitor from Aramex arrived on 03/12/23 it is now 05/03/24 and I am still waiting for my other monitor!!
Instead of sending me a replacement, Umart continues to look for a monitor that they have been informed by StarTrack/ MRT Freight is lost.( I have the Email)
It might only happen .1% of the time!! Just pray it's not you!!!
UMart, you are drowning in your standards and procedures.

It was so wonderful to be treated so well by the Mansfield staff. I had to do a warranty claim on a mesh point. It was with in the warranty period but based on current experiences with other retailers I was expecting the Spanish Inquisition. The helpful young man asked a few poignant questions, I have him the order number and straight away I was asked if “I wanted a new one?” I was blown away! Thanks U-Mart for such a great experience, re-enforcing my brand loyalty. I’ll be telling everyone about my positive experience!

They have guaranteed 30min pickup which they didn't honour and I have to fight for compensation.
They don't listen to what I tell them (I wanted my order ASAP and compensation for them being over 2 hours late), they are only interested in telling me that they are looking into what happened to my order. I DON'T CARE - that is a Umart problem. I need my parts and someone to tell me what happens if they can't honour a guarantee.
Spoke to 3 people at support who told me they are getting in touch with the store manager to get my order filled asap. Hour later, I arrive at the Croyden branch and the guy is relaxing in front of the PC, not doing anything. Only once I enquired about my order, they started getting the replacement from stock so I had to wait another 10mins.

Umart is a desperately dishonest company to deal with. I had to take them to the tribunal to get a refund on a product they broke.

Do not buy from them. No matter the price. It’s not worth it. Go elsewhere.

Returned MB for repair and or replace due to being a second hand board and not working. No Refund, No Replacement and would not upgrade my puchase to a new board. I have received no replacement an no refund. DO NOT BUY from UMART.

U-Mart sent me a defective Z790 Hero - this is a $1000 motherboard that has a major intermittent fault that is well documented on ASUS forums - buyers elsewhere recieve replacement units, U-Mart simply wants the part back for 'repair' - do U-Mart repair Mainboards? NO! This would also render a $10,000 PC useless and it runs my business so it's not a viable solution. I have sent photos and videos of the issue proving the fault however their 3rd party offshore customer service team do not factor in nuances or care about U-marts customers at all.

Request: 713343

Although there was a problem with my recent order, it was investigated by Umart. I had not received a part that was ordered. This may have been out of the direct control of Umart and I understand things can happen. But I was refunded the purchase price for the missing part. In the end, I have not lost faith in dealing with or buying from Umart.

Worst shopping experience ever

I recently bought 2 desktops from Umart on the Black Friday. Frankly speaking, the products offerred to me were really disappointing. Desktop #1 had some small flaws that the motherboard was badly assembled with the case, but at least the desktop could still turn on. Desktop #2 was bad in that I could not even switch it on. The CPU was not even screwed tight, the motherboard was not connected well and the fan spins for 5 secs then automatically goes off. What made this situation even worse is that I tried to contact the customer service of Umart, obviously they didnt care about my experience and did not want to spend any single second reading through what happened to me. They used the standard draft and gave me random "solutions" which are not even related to my case.

By any chance, the management team could see this review, please kindly refer to below case number: RA#243199.

Today, after the storm we had here where i lived, i tried to turn on my computer, in short the PSU has failed. I contacted Umart, The service by the customer service department was exceptional, and I had a quick reply to resolve my question. Its my go to place to get PC parts here in the Gold Coast

Gabrielle resolved my issue almost immediately. I'm grateful and very happy with both my order and the great service. Price of product competitive as well. Thanks to Gabrielle and Michelle!

I buy a new pc game. They are builder, but when I fist time to start. That’s no working. Amazing, new one no work. No refund, just repair for 2 weeks.That’s terrible.