Umart Online Reviews 

WARNING: UNCONSCIONABLE WARRANTY FRAUD. Forced Legal Action (And Lost) but Still Refused to Pay.
​I cannot stress this enough: STAY FAR AWAY FROM UMART. If you value your time, your money, or the peace of mind that comes with an actual product warranty, shop elsewhere. This is not merely a complaint about a faulty product; this is an account of gross corporate misconduct, fraudulent warranty rejection, and contempt for the judicial system.
​The Broken Promise: A Warranty Refused
​I purchased a product that failed while still covered under the manufacturer's warranty. The item was returned to UMART in its original, meticulously kept packaging, complete with all accessories.
​The response from their warranty department was immediate and deceitful: they unilaterally and falsely deemed the damage "intentional." This is a bold-faced lie. I take exceptional care of all my products. They provided absolutely zero credible evidence to back up this claim, which was clearly an attempt to avoid their legal obligations.
​The Stonewalling
​I attempted to escalate this matter to management, as any reasonable customer would. I was repeatedly stonewalled and met with obstructive employees who showed total disregard for my consumer rights. UMART's internal structure seems designed to prevent customers from speaking to anyone capable of resolving a legitimate dispute. My item remained stuck in this warranty black hole while UMART refused to take responsibility.
​The Court Battle and the Smoking Gun
​Left with no other choice to recoup my loss, I was forced to take UMART to court. The court found entirely in my favour, affirming that UMart was liable for the faulty product and ordering them to remedy the situation (repair or replace).
​It was during this legal process that I uncovered the most shocking piece of evidence: UMART HAD ALREADY REPAIRED THE ITEM. This proves two things:
​The damage was repairable and, therefore, not catastrophic "intentional" destruction.
​UMART wasted months claiming the product was intentionally broken while actively working on it or having it repaired.
​Final Act of Contempt
​The court recommended that UMART pay for my incurred court fees, given the necessity of legal action due to their obstinance. What was UMART'Sresponse to the court judgment? They rejected the recommendation and insisted they were "not in the wrong," demanding that I pay for my own court fees despite their loss.
​This retailer is not only dishonest in their warranty process but actively shows contempt for consumer law and the courts when held accountable. They will lie, obstruct, and force you into expensive legal processes just to avoid honoring their basic duties.
​UMART WILL NOT UPHOLD YOUR WARRANTY. THEY WILL ACCUSE YOU OF FRAUD. THEY WILL FORCE YOU TO SUE THEM. DO NOT SUPPORT THIS BUSINESS.

I have been buying parts with Umart for over 5 years and have picked up items from their Chermside, Milton, Eight Mile Plains and Mansfield locations. Staff at every location have been friendly and helpful, service is quick, and they have same-day pickup for in-stock items.

I have had to replace 2 items under warranty that I have purchased from Umart - a power supply that shorted after 2 years of use, and a motherboard which was faulty out of the box. I returned the items to the Mansfield store on both occasions. I found the warranty claim process to be quick and efficient both times, and I was given a refund with a short turnaround time and minimal hassle. The original power supply model was no longer stocked, but I was given a full cash refund for the original price I paid for it.

As such, I am a bit confused reading some of these other reviews regarding warranty issues. While I understand that things sometimes go wrong, I can only assume that maybe a bit of politeness and a lack of entitlement goes a long way when dealing with customer service representatives.

My regular interaction with Umart is often pleasant. However today, i have the unfortunate experience talking to online support girl(23/09/2025 11:00 Am). The reason i was calling Umart is to check for an order i made online. Nothing spectacularly special, just average run of the mill inquiry. She ask abruptly what is the reason i was calling Umart. So i explained that i would like to check the status on an order. So i gave her the order number. And she quipped back that she need my full name, email and contact number. So i gave it to her. But she' quipped back sounding irritated. Asking without saying the customary polite way of 'May i please have your detail again as i missed your name or whatever she failed to get'. In spite of this, I did not go agro toward her, so i spell my name, email and number, so she could note it down. Anyways her aggravation continued. Specially when I politely asked her if she has ETA of when i could pickup the item. Again she abruptly responded back, sounding irritated that I even have the nerve to ask her for some ETA of my order. So she quipped back again, scolding me that i should wait for the notice. Now, not I'm not sure if she's having a good day or not. But the fact of the matter remain, she's customer sales support staff. A critical service personnel, who could make or break business relationship or sales. So its paramount that she must, whatever her excuse is, to maintain polite composure when dealing with a customer. Specially those who spend significant amount of money purchasing all sort of things from the business she's supposed to represent. I been polite and courteous when talking to her. Never treated her condescendingly, even if i know its her jobs to answer customer question. Even if sound silly to her. Because customer is the one paying the business. Which in turn pays her salary. And therefore must be treated with respect and politeness. Instead of being treated as source of annoyance to her. I used to work in software technology industry and dealt with customer myself. And frequently I do encounter very aggressive and threatening customers. Whose problem may heave been cause by someone else and not me. And yet I end up receiving derogatory comments. But this is not an excuse for me to be rude. Rather I still have to treat these condescending customers with professional courtesies. And if i could not pacify them I would politely advise them that i have to report or record their conversation with me to my immediate manager. My point is, my emotional situation, my day situation, good or bad, is my personal business that I have to deal with. And not use it, to unload my frustration to my customer. Specially those whose been polite, courteous and real money paying customers. Because if i could not managed my professional affair, then i shouldn't be in customer facing position. That could affect financial cash-flow of the company i worked for. And in turn impact the livelihood of my fellow employees. When i work for a company my daily professional responsibility is not just for myself, but also with my co-employee, And the customers who is paying my salary.

I purchased A TP-Link camera from Umart. It was faulty. It was assessed by Tp-Link and they advised for a replacement from Umart. However, Umart did not answer me for 2 months and finally said it is out of warranty!!!! Rubbish store.

They have taken my GPU and after months of trying to get a hold of them to know the status and to get a refund, they have stopped responding and have taken my GPU. I have contacted ACCC. DO NOT BUY FROM THIS COMPANY.

worst customer service of any business i have encountered in australia, i would literally pay the extra at any other computer store to know i will be looked after if something goes wrong or gets damaged during delivery.

Umart think they know better than consumer protection.
Umart customer service is awful. Been trying to return a product for 6 months now. The warranty team has only just responded after a lot of support tickets and phone calls to say “no”. They even ignored a customer protection request and now my case has gone for conciliation.
Pay the extra few $$ and purchase from elsewhere.

Sold me a faulty motherboard. I took it back to the local store, they advised it would have to be assessed at another location - timeline to be resolved was a week.

Now they've told me it's going to take 4 weeks just to be assessed. No refund, no return, only that they will repair it if there's an issue.

I'm now unable to use my primary device, I'm a small business owner without their main device for work for a month.

Item was shipped with missing parts, including a broken piece of the motherboard. Customer support took way to long. Issue still not resolved.

I was looking for four Ubiquity network components. Most places had three of the four.

After looking up Ubiquity distributors, I found Umart. They had all four components at the best price in the market.

I placed my order on Sunday evening. The kit arrived on Tuesday morning. And the icing on the cake, it’s all the kit I ordered.

I’m so happy, I’ve taken the time to write a review.

keychron v3k2 has horrible connectivity issues and this store wants to take 2 weeks to inspect this keyboard. the soluiton provided by their customer service is direspectful of customers time. the keyboard is something i need for work and taking 2 weeks to just inspect something like this and saying it might take longer to process any action. This is something I have never experienced. Better to buy from JB hifi or other stores that actually have physical stores and not people incharge online or outsournced (not sure) for returns. There are much responsible and better stores o8ut there which might charge a little extra but their processes are not to convoluted for inspecting and providing an outcome. K3V2 KEYCHRON and Umart dont go well together

can't even email my receipt despite a formal email request

Umart, possibly the worst tech company I have had to deal with for warranty returns, they will blatantly lie to you about the procedure and when you return the item thats clearly defective the dogs will say that the pump failure on a AIO water cooler is ÿour fault

I've been purchasing IT hardware from them for nearly 20 years. Only ever had one warranty RTB for a branded PC, which was resolved quickly, along with a dented grill on a soundbar, which they replaced on the spot. Click and collect is great for me as they have a store nearby.

Purchased 2 routers, 1 failed within 1 week of being setup. I returned the item as instructed with a promise of 2-3 weeks for repair or replacement. I made it clear that it is needed for my work and was told they couldn't exchange ut on the day even after they proved it wasn't working instore.
Fast forward 4 weeks and after I followed them up I get told it's still another 3 to 4 weeks before another update, not not repair, but an update.
Refused to refund when the product is clearly faulty and no timeline as to when I can recieve it back. I asked for a supervisor and was toldno. I asked for a refund and was told they won't do that. I asked for a guaranteed time to when I can expect my product back and was told they had no idea. STAY AWAY FROM UMART.
Do not purchase from Umart, they will not honour consumer rights to a reasonable amount of time for repair, replace or refund. 8 weeks is a ridiculous amount of time to wait for something that stopped working almost immediately.

I bought a Transcend body pro 40 camera because I needed it, it turns up not working properly the volume on the video playback is terrible can hardly hear it 👎, and when you try to find out what is going on with the repairs/replacement I got told by the girl on the phone I cannot communicate with the department that tests/repairs them because they don’t talk on the phone they only respond with emails , so I cannot find out what is happening to my item. ????

Utterly woeful warranty policy if something goes wrong.
I am posting this review in the hope I might actually get a meaningful response…. For the poor Umart employees whose job it is to trawl this site hosing down fires my RA number is 273022.

Purchased a brand new motherboard, CPU and RAM in July 2024, and within a few months the system started becoming unstable before completely refusing to boot up in March 2025. I narrowed the problem down to one of those three items but couldn't troubleshoot further.

29 March - Took it all in for a diagnosis and possible exchange or refund, and was told they would look into it and it might need to be returned to the manufacturer. I asked for an exchange and was told it had to be assessed first.

1 April - Received an email approving the warranty claim and that motherboard was to be sent to the manufacturer for assessment / repair

(3 weeks - No communication)

22 April - I email asking for an update - No response.

24 April - I called them asking for an update - I was told it is with the manufacturer being assessed and they will follow up to get an update from them. I asked about a possible refund or exchange instead of a repair and was told that is not possible. I raised the issue of Australian consumer law, where I believe this would be classed as a major fault and therefore should be entitled to an exchange or refund but was told I was incorrect. I asked to speak to a manager and was told they weren’t available but was promised one would call me within the next hour.

No call.

End of the day I received an email repeating that it is with the manufacturer and that I am not entitled to a refund or exchange.

29 April - I received a system email saying the motherboard has been dispatched to the manufacturer, for assessment and repair, 31 days after it was returned to the store.

3 May - I sent another email asking for clarification on when the motherboard was shipped to the manufacturer and contact details or repair number so I could get an update directly from them.

4 May - I received a response saying someone is looking into it and they will get back to me. No further response.

10 May - as of writing, still no response.

Having read through a number of reviews - there seems to be a striking similarity from anyone who has had the misfortune to return a product under warranty.

I'm no lawyer, but If something entirely stops working within the first year, I'm pretty sure that would be classed as a major fault. That places the responsibility on the retailer - i.e. umart to offer a replacement or a refund. Not to fob us off onto the manufacturer and say it's out of their hands. To anyone who has read this far thank you, I am lodging a complaint with NSW fair trading and would encourage anyone with a similar experience to do the same.

I went to these guys after a debacle with centre com (or centre con as I prefer to call them) where I was treated like a piece of rubbish on the bottom of their shoe. Stark contrast. I got what I needed, without a fuss and they made sure the laptop i got met my most critical criteria...works with a Dell dock. I went to the store and put my purchase through there rather than online. Waited maybe 10 minutes after purchase for my laptop and finally had what I needed for work and gaming. No BS, good customer service, knowledgeable and friendly. Centre con could learn a few things from these guys. If you're in Adelaide, these guys will definitely treat you better than the pretentious arrogant fools at centre con.

I went into umart Mansfield I had 10 mins before they closed enquiring about outdoor camera’s I paid for 2 but found out their warehouse closed I was 5 mins late. So I decided to cancel my transaction before leaving the store 1 week later no refund received so I called 1300 support line another week has gone still no refund or return call.
Customer service is very poor plus they are slow to pay back your money.

Haven't heard from them in 2 months regarding my product that was under "warranty" when I called to ask why it has taken so long they told me it's urgent another two weeks pasts I called again to ask why it has taken so long and I got told it was urgent urgent. Another month pasts no responses to my emails regarding a simple update