Umart Online Reviews 

I’ve noticed a number of reviews here that reflect similar experiences to my own. To avoid any risk of defamation, I’m simply sharing what I’ve learned through personal experience and public consumer law resources — not to target or mischaracterise any business unfairly, but to contribute to public interest discussions. For that reason, I’ve used conditional and hypothetical language, particularly when referencing potential ACL violations.
If you’re experiencing issues with a product or a dispute, it’s worth knowing that the ACCC and state/territory regulators (Trading Affairs/ ACL) can investigate breaches of consumer law but cannot force a refund — only a civil tribunal like ACAT has that authority. However, reporting matters to these regulators is still important, as repeated complaints may lead to formal investigations.
Importantly, a product doesn’t need to be obviously faulty for breaches of the Australian Consumer Law (ACL) to occur. Issues like delays, lack of transparency, or misrepresentation during a warranty claim can also be problematic. Pursuing compensation is one avenue, but ensuring compliance with the law is just as important.
I strongly recommend keeping all communication in writing (email or text) with any business — including parent/ related companies. You have the right to choose how you communicate, and refusing to engage unless you speak by phone — or ignoring written communication — could be considered unfair or unconscionable conduct under Section 21 of the ACL.
Additionally, if a business dismisses valid concerns as merely a “change of mind” or “personal expectations” — particularly when the product is not performing as expected — this may be considered misleading conduct under Sections 18 and 29 of the ACL. Offering only optimisation or troubleshooting in response to a clearly underperforming product may also risk breaching Sections 54 and 259, which relate to acceptable quality and the right to remedies for failure.
Other relevant ACL protections that may apply in these cases include:
• Section 21 – Unconscionable conduct
• Section 54 – Guarantee of acceptable quality
• Section 259 – Right to a remedy
• Section 267 – Right to compensation for consequential loss
I’ve chosen to report my situation to consumer law regulators, not necessarily to seek a refund (since learning compensation is not only way to hold accountability), but to help highlight trends that may be affecting others. Some businesses appear to rely on the idea that consumers won’t escalate issues or aren’t fully aware of their rights — which is why it’s so important to speak up and share knowledge.
Apologies if this post comes across as vague — that’s intentional to avoid legal ambiguity or misinterpretation. My intention is simply to help other consumers who may be navigating similar concerns. I would like also to remind, I’m no lawyer but if needing one, Consumer Law Care, a free walk-in clinic that provides lawyers that specialise in consumer law violations

Absolute Garbage Company
"In Stock", ready in 1 Hour!!! Yeah, do yourself the justice of listening to that inner doubt, they a full of S**T... then they don't respond to you for nearly a week, so you have no idea what is going on... i Opened a ticket and still no response. I'm Cancelling and ordering from Scoptec, why i didn't in the first place is because I'm ordering a glass case and didn't want the grubs handling it in the post, drop kicking off Uluru .... Might just take the chance, at least their customer service is good and shipping ridiculously fast!

Very poor customer service. I even emailed the company with my concerns and was given very silly excuses. Still awaiting a response from management (3weeks later) I'm glad I don't need anything else for my pc at the moment as using this company gives me extreme anxiety.
Don't listen to staff recommended products as I did and then was unable to return the product even thought the sale person advised me the product was good for my machine. I would rather deal with (Temu,Amazon or even telstra at this point as these guys are horrid) - Do yourselves a favour and order from PC Case gear or some other company if you wish to have a pleasant experience build a pc.

Worst time trying to get repairs/warranty

Got new GPU and CPU in November, computer had issues come January. Sent it in for warranty for the GPU and explained that I think there might be some corrosion. Week passes and no communication so I need to call, says techs explained that the CPU was damaged and faulty RAM. I do not know how the CPU was missing pins but bite the cost and buy new CPU and ram. Asked about the GPU as it was the thing I was concerned about with the corrosion, techs has nothing to say. Another week passes and no word on when my comp will be sent back, another call gets it sorted. Receive it back another week after.

All seems fine and the same issues occur, this time I go into the store as I'm not waiting 3 weeks. A tech takes a look and after a small while of testing he says my motherboard is the issue, so I buy a new one and still doesn't work. Then low and behold the problem was the GPU all along. Said would need to send it away to warranty team and could take weeks. Another tech comes over as they examine the GPU and spotted the corrosion which I said several months ago I told them about and was the original reason for all of this. They say it may not be in warranty because of damage suspected that I was the one that caused it etc. My computer sits housed in a caddy under my desk, nothing could get to it. Fed up I just took the GPU home as I needed my PC, cleaned corrosion with isopropyl and hasn't had an issue since.

I don't know what happened to Umart but their techs and customer service have became the worst. What is the point of warranty if they do everything in their power to put the blame on the consumer? Their techs should read the warranty comments and test every piece of the PC.

BUYER BEWARE! Now the worst computer store in Brisbane. They will not refund or replace faulty items, instead you will be stuck waiting months for them to send off to the manufacturer so they can push responsibility to anywhere else. Check other reviews as many, many people have been stung by these crooks.

The company claimed I collected an order in 2020 that i paid for... WHICH I DIDNT. And they have no proof I did.. They snubbed me off and wont refund me..

Their RMA system is designed to be as terrible as possible, I think their goal is to make you give up.

Poor communication from customer service, issue was not addressed. No response after initial reply where a very generic answer was given that did not address the support query at all. Will buy products from other retailers as for just $3-5 extra, I can rest assured knowing that I will have the support required when issues arise.

PC returned multiple times for power fault over 12 months. Finally in early Jan 2025 service csntre finally agreed that M/B was faulty & returned to manufacturer. Since then no to little info on repair and whilst help desk was sympathetic, they don’t seem to get any further with answers. Impossible to contact service centre or Management. So much for Repair, Replace or Refund policy.

Ara was to the point and helpful. Helped me reactivate windows with an existing license.

Obvious price gouging as prices increased twice in less than 24 hours ($40 total). After being at a stable price for many weeks. Price increases followed immediately after concerns arose online about Seagate drives potentially being sold used but marketed as new.

Excellent experience with UMart! Purchased laptops for business and was impressed with their pricing, fast shipping, and fantastic after-sales support. They handled a warranty issue with HP seamlessly. Highly recommend!

Warranty - Urrrrrgh. Months of delays, I provide them with a copy of their receipt of purchase but they send email after email asking who purchased it and wanting copies of emails of the manufacturer confirmation of warranty, any tactic they can to delay the return process AFTER they received the returned item and printed out their RMAS form confirming the item is under warranty. Avoid if you want a smooth warranty and support process.

End of December, I purchased a $50 SSD, as part of a $1600 build, which was DOA. Took it back to store a day or two later and was told it was a 'warranty repair' that was the manufacturers responsibility. This is direct contravention of the consumer guarantees for purchases within Australia. (Hasan at the Mansfield store, then told me when returning it 'this brand is dodgy, we have so many returns, don't by Gigabyte'.... wtf are you selling it for, if it's dodgy and you KNOW it's faulty...)

Emailed and called multiple times to speak to a Manager or Senior Staff member to try to resolve, and provide feedback regarding my experience, after attempting to do five seperate times with front line staff (after being invited to do so on a Google review), but "conveniently" every single time I rang they were 'in a meeting', including yesterday.

It was only yesterday, that Ann from customer service ACTUALLY DID SOMETHING (only staff member I'd say earns her salary!). She has managed to arrange a refund finally, a MONTH and TEN DAYS after the item was returned for a refund or replacement.

A manager was going to call me today, but they have opted to just have Ann call me instead, and leave a voice mail, 2hrs past the time arranged, to say they're refunding me and consider it closed.

I bought my first ever PC parts from Umart, in 2001.
24 years later, they've proven that their focus is on money, and money only.
Customer service and good business ethics, come last.

0/10.

Won't be back, won't recommend them to a single person ever again.

If this is how you treat a customer after 20 yrs of brand loyalty, I can only imagine what you do to a new customer who has an issue.

(And if any 'manager' sees this, don't bother replying to me again. If you couldn't be BOTHERED any of the five times I reached out to contact you previously, to resolve an issue... you certainly aren't going to get another chance just because you know other people can see a one star review, and it makes you look good to reply, as if you care. I'll keep waiting for that phone call.)

Company had information that noone else could supply about a needed part replacement

I bought a monitor (click and collect) and when I opened the box, the monitor had a crack through the screen. I immediately returned the monitor to the store and they verbally advised in their Chermside store that the broken monitor would have to be 'verified' at their Mansfield store and this would take 'a couple of days'.

This was the start of a 3 month debacle whereby nobody in Umart could give me an update, except that 'the issue was with an authorised repairer (?) and normally they get a response within 10-14 business days but it could take up to 28 business days.'

Any request for an update was met with this generic response, even when Umart had left me without the monitor or my money for 45 business days (6th Dec 2024 - 10th Feb 2025).

I finally had enough and decided to take the matter to QCAT. I was reviewing my account with Umart in preparation of a complaint and noticed that they had marked the order as 'Cancelled' in their system and my RA reference had been deleted. I called Umart and they advised (after a 10min hold) that I could pursue a replacement or a refund. They couldn't even be bothered to get in contact with me to let me know they had resolution with their 'authorised repairer'

I chose a refund as I did not want to go through this process ever again in the eventuality that the replacement monitor also had damage or other issues. My trust has been totally eroded with Umart and after 15+ years I will never again buy anything from them due to this experience.

If you choose to use Umart, just be aware that if something goes wrong, Umart will not be there to provide any sort of customer support for the goods that they sell. There are a few companies that are just as cheap but have much better customer service.

Gabrielle offered a prompt reply with exactly the technical information I needed.

Umart has lost the plot. Their recent policy to refuse service to those of us who don't have a mobile phone is RIDICULOUS! For years I used this store and my landline phone number was sufficient however now I am blocked from purchasing. I contacted Umart about this and while they were polite they insisted that their policy stands. So I now shop elsewhere.

Excellent customer service to negotiate a few minor hiccups along the way.

Very happy with service, quality and price.