Umart Online Reviews 

I wanted to get a refund for a graphics card which I accidentally brought and I sent it away to the address given by a team member which responded quick and within about a week (including time to arrive to the address) the credit was already being processed. I then sent an email to double check and was replied within a day saying the time for the refund to be processed. Very good and informative and quick. I’d be glad to shop with these guys again.

8 weeks with no resolution regarding an RMA.

I have followed up numerous times with Umart regarding a blown up PSU. I have requested a refund multiple times for what was clearly a defective product.

All attempts at communication have been ignored or woefully answered.

Great prices, terrible support.

I wish ,I can rate worse than one star. I bought 2 GPUs , ft irst one in October which was returned after 4 days after trying few times ,didn't work. Returned and accepted warranty by Seller.after 5 weeks received a call that they can refund since discontinued the same model. So U ordered another model next day and collected same day,which was again faulty and returned to them. The first one which they said refund is still not processed for refund,I visited today..now I am waiting for two refunds.very disappointed with customer care and manager not showing any initiative at all.

Tried calling the Milton store to speak to people there regarding a system I wanted to buy. The lady who answered the immediately seemed tired, annoyed, angry? My request to speak to store staff in Milton who I have built up a rapport with was completely denied. Rude, contradicted the website multiple times. Talked to me about picking up the machine in Melbourne? I'm in Brisbane. This is not the right interaction for people that are happy and excited about purchasing and collecting a fancy new gaming rig. I'm not using Umart again. If it costs me 200 buck to avoid this elsewhere, that's a deal after that nonsense. What a shame.

Refused $8000+ build because it would require some stock coordination. Unlike in the past, as a customer you are now made to feel like a number and an inconvenience. Im sure this attitude would translate to after sales support too. Cheap prices arent worth the risk for when you will eventually face some problem. Used to be the #1 recommend in Brisbane. Now its one to avoid.

A friend bought a motherboard (Gigabyte B550M K) for her son who wants to build his first computer. They purchased various components from different places, some second hand. But the motherboard was purchased to this store, Umart in Croydon.
They contacted me because they could not connect to their network.
I checked the build. Although amateurishly assembled, I repeated all the steps with a professional attention and better cable management for the small case they had.
I immediately found that the network port was faulty.
My friend went back to the store asking for a replacement. She was told by the shop owner, who was near rudeness and absolutely no inter-personal skills that the motherboard was "scratched" and had to be sent back to the manufacturer for repairs, which might not be under warranty!!!
Well, after 40 days waiting, Gigabyte responded to Umart that it is ok to refund as they did not even sent another board!
That was a few days ago.
My friend purchased another motherboard from the same seller, the MSI B550M-A PRO. Her son rebuilt his new computer hoping that he could finally start gaming on his machine... He could not even start it.
They asked me to check it. Today I found out that one memory slot was faulty, sending the 3 beeps when starting the engine!
They asked me if I could come with them to the store as maybe I could push things a bit...
We arrived at the store. We first asked for a product return, but Thommas, the young staff there said that because the box was opened, he could not proceed to a return. I then asked if he could test it, especially the RAM slots.
With friendliness and professionalism, he agreed to proceed and he also discovered that one 1 of the RAM slots was working. The other one is faulty... Thommas went asking for his boss (no clue about the name of this man). The boss came out, not even a look at us, not even a "Hello" or a quick chat. He immediatly tried to find any mistakes we might have made, claiming there was thermal paste on the CPU socket that should not be there. I immediately told him to stop right there because when only 1 memory module is in the working slot, the computer boots just fine on their test bench. So that thermal paste could not be the culprit. Only with the ram module in the faulty slot, we heard the 3 beeps immediatly. He kept saying he was not happy about that thermal paste... But he returned to his back store hide-out and never came back out, leaving Thommas to deal with the customers waiting and with our problem.
My friend wanted to have an immediate refund and get out of this shop. Thommas who said that unfortunately, because it is a fault, it has to be processed through the manufacturer MSI warranty and be sent away for assessment.
I recommended my friend to purchase a motherboard from Amazon as their return policy is very smooth, which is Amazon strongest service point.
My friend's motherboard has 3 options:
1. MSI discards the motherboard and agrees to the refund
2. MSI ships a brand new replacement motherobard and my friend can then immediately claim a return with a box that is not open.
3. MSI fixes the RAM slot issue and send this same motherboard back, in which case, there is no refund possible for my friend.
Can you imagine having purchased 2 motherboards from the same seller and both coming with faults out of the box???
We felt totally let down by the owner. We would think keeping customers happy is the main thing for any business. He has definitely lost us.
Thank you there was Thommas. Thumbs up for this young man.

Brilliant customer support and response. Provided an exceptional answer to a question with ease, which I really appreciate. Thank you for your help over the holiday season.

The customer service reps are friendly, but the actual help just isn't there. Been waiting weeks on a warranty and they can't even tell me exactly where my item is, they say it's probably with a supplier, or repairer.

Just use Scorptec, much more reliable.

Quickly reply and my problem has been resolved

Thanks :)

After making an error whilst ordering a custom build and had already processed the payment, I contacted Umart to stop the build immediately and refund my payment so the order could be redone. After leaving a message regarding my problem, I was contacted by a representative from your service division. He understood my issue immediately and quickly stopped the build and began the process of refunding the paid amount. Because the process was taking longer than expected he advised me that he would touch base via email when he had everything sorted. He followed up thoroughly and I have now ordered correctly. His service was friendly and his efforts were exceptional. From a client's perspective it was a very welcome change and proves the worth of Umart as a provider. From your business perspective, the resulting re-order increased the turn-over from my purchase by over 50%. Staff like that are hard to find. Couldn't be more impressed!

tried to get a replacement for a item that came broken. Was met with everything but a replacement for the item that came damaged. They wanted 60 dollars and a few weeks to tell me my cpu cooler was infact chipped and didnt work. Ignoring all the issues i had with my cpu and memory i couldnt get replaced, my son is left with a pc that might work? Would rather buy from pc case gear.

Products delivered on time, in full, and in good condition. Emails recieved from Umart regarding status updates.

Giving one star since 0 isn’t possible

Employee at the chermside store recommends me a motherboard saying that it matches the specifications i’ve asked for.

I get my computer back a week later with only my gpu plugged in and not my capture card (i specified i wanted both in store) technician didn’t even bother to ring me telling me that a part didn’t fit.

Return my pc the next day to send it back, get a different motherboard that should work. They say it should be done either friday or worst case monday (have it back on thursday) since they would prioritise it.

Get an email on friday saying my order is ready, go in store to collect and they don’t have my pc, turns out the email i received was a mistake and it was the order for the part i requested. (wasn’t supposed to receive that email)

they say should be ready either monday or tuesday at latest.

It wasn’t ready tuesday and im still waiting on it

Scam postage
I put about 7 things in my cart that were listed as free postage and 1 $4 thermal paste which didn’t list that it was free postage. When I got to the checkout postage came to $41. When I took the thermal paste out postage now magically came to $46??!!
I started taking things out of the cart one by one to see what was causing the postage cost. And guess what - it didn’t matter if I had 1 thing or 10 things that were listed as free postage in my cart - postage was still charged no matter what. The cheapest postage option I got was $10
No my items were not bulky, and even if they were they were still listed as free postage! Total scam, I was wary about buying from this shop before and now I’m annoyed I spent so much time meticulously looking for the exact products I needed just to find out this company will find any way to screw you . Did not and will not buy from this pathetic excuse for a shop

Rapid response to online questions was really appreciated

Made a simple Upgrade Assist request, & they answered the questions that I asked without trying to sell me a NASA approved Quantum powered Temporal computer with Deuteronic memory and Haptic VR display for some ridiculous price that would beggar my family for generations.
Simple requests that got me an informed responce resulting in me being able to order the gear for the Upgrade I asked about.

Great customer service, orders ready for pickup within hours. Warranty issues resolved quickly and professionally.

Wouldn't use anyone else for my IT needs.

The customer service person was very helpful in explaining the steps I needed to take to swap the case I ordered over to a compatible one. 5/5 would recommend