Umart Online Reviews 

Purchased a monitor from Umart; monitor's sale listing page seemed like it had everything I needed, purchased it and brought it home. Immediately upon plugging it in and using it it is apparent the monitor is of terrible quality. I immediately contacted Umart to try and resolve the issue, but after over 3 weeks of e-mailing back and forth, Umart refused a refund and told me I was on my own.
Adding insult to injury, attempting to leave a review on the product I purchased, it does not post the review when I submit it; so I can't even help someone else avoid making a regretful purchase like myself, very frustratingly the only review up on the monitor is a 5-star rating, which is blatantly wrong.

Had ordered several parts through MSY( which these guys seem to own), it wasn’t until I rang customer service near the end of the day that she managed to finally find out that they couldn’t find the parts and had to get them from another state with out informing me and leaving me no time to source the much needed parts from anywhere else as everything was closed by the time I got the information, leaving me and my client very annoyed.

Customer service were extremely quick to reply to my query over email. They handled my request for data deletion amazingly too, most companies don't respond to my account deletion requests but Umart took my request seriously and acted appropriately. Thanks!!

I have been without my graphics card for 9 weeks. There has been no effort made by Umart, or Cara to assist me with a refund so that I may purchase a replacement and be able to use my work computer.

Excellent customer service and follow-up with the customer. Very prompt responses. Above expectation, great service even for a small item.

So 1 time I went in to get my PC upgraded with parts I bought from various PC stores to save money as we try and do. The guy at umart said they only work on PC they build. I mean it's not rocket science. I have not had this occur at any other PC store. Are they so arrogant to be this way ? Do they think problems will be avoided ? Or is this to keep customers from going to other PC stores for a build ? I don't know if they are still this way as it was sometime ago.

Now, recently I ordered a part (ram) from them. All of 145$ with express post. Ordered Thursday around 9:00pm. I have been a fairly loyal customer to them. Treated them well also. But my online umart order which comes from the more distant robotic warehouse to where I live. Is going to reach me Tuesday. I coulda drove in saved the express post fee of 14$ and the delay of delivery from the long weekend. So I called Milton umart and the lady said. Because everything is on schedule we can't return the item after dispatch or something. I don't know the runnings of business. But I felt like I don't have a say because everything was handled according to legalitys. So what. I decided to cancel my account because other PC companies could do the same job their doing maybe better delivery times too. Told them I have been loyal for years. I think pride was in her way on the phone she didn't say anything to me after I spoke so I just hung up. Be interesting if they can reply on here. I will say if you do click and collect they are nice to deal with. Just don't expect anything different if you're in my situation.
Think some companies say how long the wait is more clearly than umart too. When purchasing online with delivery. Reason I went with them this time is they had the part and I thought delivery would be speedy. Maybe I got confused.

Only sells at tiny cheaper prices, however, when your product turns out to be faulty you’re have to suck it up. I have finished more than half way of my course and they still haven’t replaced my faulty laptop.
They have offered me a used and fixed laptop instead! I just can’t believe it.

I contacted Umart with questions about a Synology NAS product and its extended warranty option. Gabrielle gave me the information I needed quickly and effectively. I will come back for the NAS when I have the fund!

This is now the third time I have brought my computer in for repair, not only has the previous problem not being fixed but the computer now has the dreaded blue screen of death as well, it is only a 4-month-old computer, so much for being number 1 in Australia....It has spent more time in your shop than at my house. I am so disappointed with your product and services and wish a total refund.

Went to Umart Mansfield for a PC repair. PC was not even a Umart PC but Andrew helped us out for no charge. Found the issue (BIOS update) and some cables that were incorrectly connected. Great service and great advice.

Umart products, prices, and service are excellent.
I have been buying from Umart for many years - and will buy nowhere else.

Great customer service!

I am very pleased with your service. My enquiry was answered quickly and professionally. I am a happy customer. Thank you guys :)

Terrible experience , even though the staff was very polite but the company policy is the worse!
Bought New product Xgimi projector about paid top dollar .
less than 2 months and it’s is faulty and not working, anyone would expect to have it replaced or money back on the spot .
not to leave the costumer with no tv for weeks . Very poor customer needs

Whole buying experience was really smooth, thanks a lot!

The product I ordered was advertised falsely and misrepresented. When following this up with customer service, they told me there was nothing they could do. I checked other products and it seems this is part of their business model, misleading customers. I would not recommend them to others, you have been warned.

Purchase process was easy with specs to compare components. I got RAM which was not compatible with the motherboard (was not stipulated in online specs) and they did a free exchange no questions. Support throughout process has been great!

Very prompt and friendly service

Might as well have not wasted my time trying to get a price and availability of computer parts to upgrade my pc from Windows 10 to windows 11 from U Mart. Just not interested in giving even the basic customer service. I have bought a number of computers and parts from u mart previously, but this sours my opinion of the organisation.