Umart Online Reviews 

Might as well have not wasted my time trying to get a price and availability of computer parts to upgrade my pc from Windows 10 to windows 11 from U Mart. Just not interested in giving even the basic customer service. I have bought a number of computers and parts from u mart previously, but this sours my opinion of the organisation.

The graphics card had issues and was within the warranty period. No warranty service was provided, no evidence was given, and the warranty was simply ignored. This is the worst company I have ever dealt with in Australia!

After 10+ years of being a customer IM NEVER BUYING ANYTHING FROM UMART AGAIN. This has been the most disappointing customer service experience I've ever had to deal with. A 3k laptop which had major faults was refused refund and sent to MSI and all I got back was a refurbished product. Not to mention 2 months of going back and forth with warranty team and the misleading warranty procedure.

Always get my gear from Umart. Good prices but lots of choice and quick turnaround. So glad they are here as previous companies just took advantage of being the only ones around

They use Amarex, which costs $10, and it has been 2 weeks and no trace of the product. I called customer service and they only said stuff to let the problem pass. absolutely horrendous.

Since June 11th (5 weeks ago as of writing this) I have been trying to resolve an issue where, as part of a warranty, I paid for a component that I did not receive.

In these 5 weeks Umart have refused to refund me the part that I paid for (a 360hz laptop display) and have not received.

Instead, they have been trying to force me to send my laptop away for months again (the original return took a total of nearly 3 months). I require this laptop to work, and absolutely cannot be without it for another 3 months.

I cannot believe this company survives in a competetive retail enviroment. I had to visit the local outlet for advice, call centre no help. The service guy was great and very helpful, so I placed an order. That's when the problems started. For a $73 item they required the modern day security info. I paid and was told an order would be emailed and advice provided for pickup. No contact was made. 2 weeks on I went in and found they had the item but all contact details were incorrect except for my phone number. Why do they want a phone number if they wont call when emails bounce. It is business their way or no way. No customer service so I will buy else where. A very strange retail model.

Good very responsive communication. Fast postage. Very good to deal with

This computer isn’t for me otherwise I’d be going elsewhere. I can’t believe how difficult it’s been to get a price for you to build a computer. My friend has made a couple of adjustments according to your recommendation and a change for what he wanted . So I received a email saying all the parts he had chosen were compatible … in the list of 10 items one was
“ customise your PC and have Umart build it “ So I send a email asking what will be the cost to build the computer ? I get a email saying they can’t give me a price ???? But he has to pay for it before it gets built ! How stupid is that ! The request order is 747303 .
Personally I’ll recommend to him he get his computer built somewhere else because I’d hate to imagine the difficulty in getting something fixed if there was a problem.

I have purchased off Umart for more than 20 years, had 4 Returns in total and all have been handled professionally for a good outcome. Can't praise their service enough.

Matt was amazing. Stepped in and not only organised the repair under warranty, quickly but helped me with a cost effective upgrade on some of the parts, that made sense. He just took ownership and fixed it. 🙏

Agent on the other end of the line, Michelle, was helpful and able to provide me answers to my inquiry on the 22nd of June 2024, 1:48pm
However, her communication can be improved. Assisting customers on how to navigate the online store and using words like “ I did not ask you to do that”, may come across as blunt and abrasive. I know she means well but then again, choice of words is important.

Made a mistake auto-entering my old address, and got a lightning fast response (even on a weekend), and had the address updated.

Had to cancel an order, was quick, simple and easy to do. As a result, I placed a new order for another product I needed the same day.

I had ordered a singular pc part yet I had realised I can make do without it and hence I cancelled the order. The next morning they claimed they have dispatched my order and later the same day they told me I couldn't receive a full refund due to that. As shipping was a THIRD of the total price I told them to simply send me the package. I later got an email from Australia post stating that the wrong address details are provided on the box and they couldn't send me the parcel and have returned to sender. I paid a third of the price of the item I got for shipping and they couldn't even do it right. Ive been emailing their customer service throughout this process yet they reply only once a day maximum. This is the worst service I've gotten from an electronic store ever. Do not order.

Paid to get a PC built, and was certainly not worth the $200.
RAM was set to its slowest speed, bought DDR5 5600, was set to 4800 in BIOS, Bios was not updated although I was told it was.
Was repeatedly told when I picked it up to open the case to remove the foam that was inside for transport, cool nice touch, apart from the fact there was no foam inside.

Bought extra fans to put in the case, these where left unscrewed and just flying around in the case. Since removed them as they I don't have screws long enough to mount them properly.

If only Computer Alliance actually stocked properly I'd much prefer to give them my business in Brisbane

fast order processing, quick shipment, great customer support for refunds/returns.

Great customer service. Calls & queries were responded & solved within minutes.
I haven't collected my order yet but have been served very well. Highly recommended.

Bad experience, will never buy another product through Umart. They sold me a faulty mainboard and refuse to refund the product even once i returned it and they verified the fault.

Instead they want to send me a refurbished product.

The person i spoke with was Maria...

Update - 10/06/24
After some silence i was offered and provided a refund by another representitive.

Maria was fantastic and quick to respond. Give her a raise