Jack Wilson was great! I didn’t know much about the process and information needed, he was patient very warm and kind, I felt quite unsure about what to do as I’m a new costumer but he fully explained... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Toon meer
Bedrijf heeft geantwoord
I called UU following a problem with my rodding eye the agent I spoke to quickly understood the problem and advised me of the way forward. She was very helpful and knowledgeable. A UU team attended my... Toon meer
Bedrijf heeft geantwoord
Hi I call on Tuesday to report a leak , the young lady answering my call was very helpfull ( I’m sorry not sure of her name ? Abbey? Maybe) I asked her if she could ask the maintenance m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over United Utilities
Geschreven door het bedrijf
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contactgegevens
Lingley Mere Business Park, WA5 3LP, Warrington, Verenigd Koninkrijk
- 0345 672 2888
- www.unitedutilities.com
4,7
Uitstekend
8K reviews
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Antwoord van United Utilities
Hi Philip, thanks for sharing this great review :) Beth
Such a lovely helpful lady phoned back…
Such a lovely helpful lady phoned back immediately when we were disconnected very efficiently and friendly
30 september 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Adele, thank you for your lovely review. We're pleased to hear our advisor called you straight back after the disconnection and provided such friendly and efficient service :) Beth
Street clean needed
The leak has been repaired, thank you. However the street has been left in a right mess. The street needs to be closed for the street clean.
22 september 2026
Antwoord van United Utilities
Hi there, thanks for taking the time to share your feedback. I can see the team are looking into a clean-up of the area. Thanks again, Beth
Not the best i am afraid !
Large hole dug out to replace a manhole. Crew left at 3pm and never came back for a week, leaving my vehicle blocked in on the drive with no notice at all. I contacted united utilities to find out when the crew would come back. They came next day, looked at the manhole and said they could not complete the job, as the manhole was about 5 inches above the actual road surface ! They reported this back to base and another crew came to rectify the high manhole problem, and filled the hole and put tarmac down. Done in half a day, but the signs, cones and traffic lights are still in position, meaning that i still cant get my vehicle off the drive because of this. Nearly 2 weeks now ! NOT GOOD.
30 september 2026
Antwoord van United Utilities
Hi Neil, we appreciate you taking the time to share your experience with us.
I'm really sorry to hear about the inconvenience and frustration caused by the prolonged disruption to your access and the issues with the manhole replacement. I've asked the team to look over the details of your case, and get in touch directly to discuss this further. Thanks, Beth
Road works
Very courteous and helpful about a question I wanted to ask about some work that is going to commence on the street where I live.
30 september 2026
Antwoord van United Utilities
Thank you for your feedback Yvonne. We're pleased to hear you found our team courteous and helpful when discussing the upcoming work in your area. Thanks, Sharon
Excellent customer servicer.
23 september 2026
Antwoord van United Utilities
Thank you for your 5-star review Gillian, and we really appreciate it. Enjoy the rest of your day, Adam
Chris Crewdson handled my query about…
Chris Crewdson handled my query about my account and booked an engineer to install a water meter.
She explained why my account appeared to be overpaid and estimated I would save £1100 a year if I switched to a water meter.
She was very helpful and efficient. Thank You
30 september 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Barry, thank you for taking the time to share your feedback. We're pleased to hear Chris was able to explain your account clearly and help arrange your water meter installation. It's great to know you found the service helpful and efficient! Thanks, Sharon
Fantastic Service
Contacted UU after a stone blockage was identified by an independent drainage engineer in a carrier pipe. Initial experience with the contact centre agent was excellent and a job was raised indicating the high possibility of flooding. Received a text within 2 hours of the call advising that a team were on the way. Engineers arrived shortly after this, got on with sorting the problem and kept me informed of what was happening. Had to return a second day to complete the job and again kept me informed and arrived first thing the following morning. Excellent service from start finish.
28 september 2026
Antwoord van United Utilities
Hi Dave, thank you for taking the time to share your experience. We're really happy to hear the team kept you informed throughout and that the issue was resolved quickly and professionally. We'll be sure to pass your kind feedback on to everyone involved. Thanks, Sharon
Martin the technician was fantastic
Martin the technician was fantastic. Ge was helpful with finding the issue.
23 september 2026
Antwoord van United Utilities
We're so pleased to hear that Martin was fantastic and helpful in finding the issue. Thank you for sharing your positive feedback! Alex
Antwoord van United Utilities
Hi Jackie, thanks for the great review, we really appreciate it. Alex
Disappointed
Looks as though a temporary fix has been done but no feed back as to what the final outcome will be.
Disappointing!
30 september 2026
Antwoord van United Utilities
Hi Sandra, I am sorry to see this. I have checked the works and can see it has been passed to the team to reinstate the area fully as soon as possible. I am sorry you have not been informed of this. Alex
Very prompt reply to my questions and…
Very prompt reply to my questions and problems looked at within 24 hours.
Excellent communication and telephone staff very polite
Well done united utilities
30 september 2026
Antwoord van United Utilities
We're delighted to hear that your questions were answered promptly and that our team looked into your problems quickly. It's wonderful that our telephone staff were polite and communicated so well! Alex
Antwoord van United Utilities
Hi Karen, I am sorry to see your review. I have asked the metering team get in touch with you as soon as possible regarding your current case. Thanks, Alex
Nick was very friendly
Nick was very friendly, clear and concise about what he was going to do. He was respectful of the property and left the house as he found it. Lovely young man.
23 september 2026
Antwoord van United Utilities
Hi Lesley, thanks for your review. We're happy to hear that our colleague Nick was friendly, clear, and respectful of your property, leaving it as he found it. Thanks, Sharon
On going issue with poor water pressure…
On going issue with poor water pressure over 12 months now.
Have to keep ringing to follow up what’s happening.
30 september 2026
Antwoord van United Utilities
Hello, we're sorry to hear you've been experiencing ongoing issues with your water pressure and understand how frustrating it must be to keep chasing for updates. I've checked and can see your case is currently with our Escalation Team, who are investigating this further. We appreciate your patience and apologise for the inconvenience caused while we work towards a resolution. Thanks, Sharon
The staff member I spoke with was…
The staff member I spoke with was really nice and extremely helpful
23 september 2026
Antwoord van United Utilities
Hello Daphney, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Karen was very patient
I spoke to a lovely lady called Karen on the phone, and I just wanted to say how helpful and patient she was. She was very friendly, took the time to listen, and explained everything clearly. It was such a pleasure speaking to her, and her patience and kindness really made a difference. Thank you, Karen, for your excellent customer service. ⭐⭐⭐⭐⭐
30 september 2026
Review zonder uitnodiging
Antwoord van United Utilities
Thank you for your wonderful feedback! We're so pleased to hear that Karen was helpful, patient, and friendly during your call. It's great to know she took the time to listen and explain everything clearly, making a positive difference to your experience. Alex
Karen B 🔥
Karen B adjusted my billing to account for a 2 person occupancy (saving me about £40 a month), set up my direct debit, explained how it will change when I get a water meter installed and provided great service in under 8 minutes. Fair play.
30 september 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Felix, thanks for the great feedback! We're pleased Karen could help you save money, get everything set up, and explain your options so clearly. We'll make sure your kind words are passed on to her. Thanks, Sharon
Very quick response and investigation…
Very quick response and investigation completed thoroughly thank you.
20 september 2026
Antwoord van United Utilities
Thanks so much for your kind review. Good to hear the response was quick and everything was completed thoroughly! Thanks, Sharon
The staff were very nice the only bad…
The staff were very nice the only bad thing was not being able to reply to emails which held up sorting out the problem for months.
28 september 2026
Antwoord van United Utilities
Hi there, we appreciate your kind words about our staff. We're sorry to hear about the difficulty you experienced with email communication, which prolonged the resolution of your issue. Please don't hesitate to get in touch if you need anything else in the meantime. Have a good day, Adam
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