Jack Wilson was great! I didn’t know much about the process and information needed, he was patient very warm and kind, I felt quite unsure about what to do as I’m a new costumer but he fully explained... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Toon meer
Bedrijf heeft geantwoord
I called UU following a problem with my rodding eye the agent I spoke to quickly understood the problem and advised me of the way forward. She was very helpful and knowledgeable. A UU team attended my... Toon meer
Bedrijf heeft geantwoord
Hi I call on Tuesday to report a leak , the young lady answering my call was very helpfull ( I’m sorry not sure of her name ? Abbey? Maybe) I asked her if she could ask the maintenance m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over United Utilities
Geschreven door het bedrijf
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contactgegevens
Lingley Mere Business Park, WA5 3LP, Warrington, Verenigd Koninkrijk
- 0345 672 2888
- www.unitedutilities.com
4,7
Uitstekend
8K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
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Antwoord van United Utilities
Hi Ashna, it's wonderful to hear your query was resolved quickly. Thanks for the review. Beth
Wonderful customer service
After a recent bereavement your staff showed me kindness and compassion.
25 september 2026
Antwoord van United Utilities
Please accept our deepest condolences for your loss. We are so glad our team could offer you support and understanding during such a difficult time, and we appreciate you taking the moment to share your experience with us. Alex
Made sure that my priority needs are…
Made sure that my priority needs are looked after
25 september 2026
Antwoord van United Utilities
Hello Tracie, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Water leak concern
I have been experiencing high bills after a new meter was installed . Once this was identified I called the customer service - they reduced my monthly payments immediately and started an investigation . It come to light I had 2 leaking toilets . Once repaired they are now looking at leak allowance . I decided to use the Facebook chat instead of the customer service phone number and it was much more easier . I have been dealing with Alex who has been super helpful . I did get a different advisor at one point who did give me different advice but once I was referred back to Alex it was plain sailing . Thank you Alex for your support in a stressful situation .
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Amanda, thanks for your review. It sounds like you've had quite a lot to deal with, so we're pleased Alex has been able to provide some helpful support and make things a little easier. We'll make sure your feedback is shared with him. Take care :) Beth
The agent was really good listened to…
The agent was really good listened to my concerns and totally understood my point of view and made the necessary adjustments to my account
24 september 2026
Antwoord van United Utilities
Thank you for taking the time to share your review with us Edward. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Antwoord van United Utilities
We're delighted to hear our team provided prompt and helpful service with your enquiry. We appreciate your kind words and have a good evening.
Signed up for a new account for a new…
Signed up for a new account for a new house, whole process was done ridiculously fast and with no hassle, Cody provided great service
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hello John, we're pleased to hear that setting up your new account was a fast and hassle-free process. It's great to know our team provided excellent service! Let us know if you need anything else in the meantime. Take care, Adam
Shocking customer service
Shocking, shocking customer service. This shower have no clue what they are doing, their interdepartment 'systems' don't 'talk' to each other so unless you get through to the right team first time, you're on the phone about an hour explaining multiple times your issue. Currently on hold for a fourth time over a bodged meter install with a bodged reinstatement. Any other service provider you'd just walk, but no, UU has a monopoly and don't the customers know about it!! Disgraceful company and inept staff who don't care a damn about customer experience or satisfaction.
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Robert, I'm sorry to hear about your frustrating experience and the difficulties you've faced with our customer service team and issues with the meter installation. It's clear this has been a very challenging situation for you, and I understand your disappointment. If you're still unable to resolve the problem over the phone, would you mind sending us a private message via social media if you have access? Thanks, Adam
Question was answered comprehensively…
Question was answered comprehensively and swiftly and the incident was fixed promptly
1 oktober 2026
Antwoord van United Utilities
Thank you for your 5-star review and we really appreciate it. Enjoy the rest of your day, Adam
An efficient and professional service…
An efficient and professional service by the attending engineer.
24 september 2026
Antwoord van United Utilities
Hello Derek, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Antwoord van United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our support team. Alex
Antwoord van United Utilities
Hello Chinwereobioma, we're glad to hear the team were able to look into your query. Take care, Beth
I had a perfect and great customer…
I had a perfect and great customer service experience with United utilities. They were patient and supportive. Specifically Cody Hodgson. Thanks for being so kind
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hello, thanks for your kind review and I will make sure this is passed to Cody! Thanks, Sharon
SOPHIE, VERY KNOWLEDGEABLE AND HELPFUL
I phoned United Utilities in Warrington and spoke to Sophie. Sophie answered by query with professionalism. I asked for a disconnection on a deceased friend's property. Sophie asked me to hold on while a phone call was made and got back to me. Sophie said an email would be sent to me with the details of the disconnection. Sophie went above and beyond with her help.
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
We are truly grateful for your kind words and positive feedback regarding your recent interaction with Sophie. We understand that dealing with such matters can be challenging, and we are glad we could provide professional and helpful assistance during this difficult time. We always strive to go above and beyond for our customers, and it is rewarding to know that our efforts made a difference for you. Alex
What a great group of lads
What a great group of lads. Very informative, hard working and helped me out so much. They need a raise.
Looked super smart in there new glowing uniform. I hope if i ever need you again i get these guys
Dan Matthews
Daz Lawson
Ryan Hill
Finley duck
1 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
We are so glad to hear about your positive experience with our team! It's wonderful to know that our colleagues were informative, hardworking, and provided such excellent assistance. We truly appreciate your kind words and positive feedback. Alex
Antwoord van United Utilities
Hi Rosemarie, it's lovely to hear your feedback and that the work was completed quickly. Thanks for taking the time to share this. Beth
First class service
24 september 2026
Antwoord van United Utilities
Hi there, we really appreciate your review. Thank you :) Beth
Customer service were very obliging and…
Customer service were very obliging and courteous , thank you
24 september 2026
Antwoord van United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that our customer service team was obliging and courteous. We truly appreciate your feedback. Alex
Antwoord van United Utilities
Hi Bashir, I'm glad to hear you had a positive experience. Beth
Aria Brilliant
Aria who I spoke with on the phone was polite and friendly. Identified a problem I had regards to my bills. Offered good solutions and was overall very professional and helpful. Couldn’t recommend highly enough.
30 september 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Terry, thank you for your kind comments. We're pleased Aria was able to explain things clearly, identify the problem and provide helpful advice. We'll make sure your feedback is shared with her. Beth
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