During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Council workmen accidentally broke a man hole cover on my drive at 9am on a Saturday morning. They apologised and said they'll get it sorted. United Utilities arrived at 2pm and checked the damage a... Toon meer
Bedrijf heeft geantwoord
Had issue spoke to Angel Brett and wow sorted everything out as promised fab service and so surprised in such big organisation never once did Angel Brett hide such a diamond in the rough and credit t... Toon meer
the customer care lady was excellent took time to listen to us and dealt with our query in a very effective way-understood our needs as older people and took the time to explain everything in full - n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over United Utilities
Geschreven door het bedrijf
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contactgegevens
Lingley Mere Business Park, WA5 3LP, Warrington, Verenigd Koninkrijk
- 0345 672 2888
- www.unitedutilities.com
4,7
Uitstekend
8K reviews
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Complaint
The person I spoke to think it was Becky, was polite and courteous, listened to my problem and agreed to refer it to another dept,who would ring back the next day this happened as promised and the situation resolved
5 oktober 2026
Antwoord van United Utilities
We are so pleased to hear that your call was handled so well and that your issue was referred and resolved exactly as promised. Thank you for taking the time to share your positive experience with us. Alex
Outstanding Excellent Service !
the customer care lady was excellent took time to listen to us and dealt with our query in a very effective way-understood our needs as older people and took the time to explain everything in full - nothing was to much trouble . You are the best company we have dealt with and cannot fault any of your services at all.
8 oktober 2026
Antwoord van United Utilities
Thank you so much for your wonderful feedback. We are thrilled to hear how patient, attentive, and helpful our team member was during your call. It is fantastic to know that she took the extra time to listen to your needs, explain everything clearly, and provide you with such an outstanding overall experience. Alex
Good communicators and punctual.
1 oktober 2026
Antwoord van United Utilities
Thank you for the 5-star review! We are so pleased to hear that our team kept you well informed and arrived right on time for your service. We truly appreciate you taking the time to share your positive experience with us. Alex
Very good communication
1 oktober 2026
Antwoord van United Utilities
Thank you for your 5-star review Ann, and we really appreciate it. Enjoy the rest of your day, Adam
Common Sense
Because the guy on the phone spoke PLAIN ENGLISH so I understood what he was saying,he sorted the issue,at last someone with common sense.
8 oktober 2026
Antwoord van United Utilities
Thank you for taking the time to leave such a great 5-star review. We are delighted to hear that the team member you spoke with was clear, easy to understand, and able to resolve your issue so efficiently. Alex
Antwoord van United Utilities
Hello Imran, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
What is most important to me is that no…
What is most important to me is that no sewage was dumped in our rivers and lakes in the last month.
7 oktober 2026
Review zonder uitnodiging
Antwoord van United Utilities
Hi Norman, thanks for your feedback. We understand people’s concerns and care passionately about our customers, communities and the environment. We’re already reducing the frequency of storm overflows by one third and improving almost 200 kilometres of waterways. We’re doing more and sooner by now bringing forward £900 million of investment to help deliver the step change in environmental performance that all our rivers need and which we all want to see and from 2025 we will be delivering one of the biggest environmental improvement programmes in the country. Thanks, Sharon
Very professional and informative
7 oktober 2026
Antwoord van United Utilities
Hello Tony, thank you for your feedback. We're pleased to hear our team provided a knowledgeable and positive experience. Thanks, Sharon
Payment
Very quick response to my call and excellent from start to finish. Very well conducted.
30 september 2026
Antwoord van United Utilities
Hi Patricia, thank you for your feedback. We're pleased to hear you received a quick response and excellent service throughout. 😊Sharon
Antwoord van United Utilities
Thanks for sharing your experience with us today, we do appreciate it! Thanks, Sharon
Excellent phone call from your staff
Excellent phone call from your staff. Very helpful.
30 september 2026
Antwoord van United Utilities
Hello Ethan, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Automated line is so easy to use
Automated line is so easy to use, never have any problems
7 oktober 2026
Antwoord van United Utilities
Hi Paula, we really appreciate the great feedback and to hear you find this service easy to use. Thanks, Beth
You supplied the information quickly…
You supplied the information quickly which is helping our car insurance claim
30 september 2026
Antwoord van United Utilities
Thanks for your 5 star review Doreen! Sharon
Antwoord van United Utilities
Hello Therase, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Low water pressure
Helen answered the telephone query; she was cheerful and well-informed. She explained clearly and simply what was happening and why, and she accurately described the action being taken to restore the water supply.
6 oktober 2026
Antwoord van United Utilities
Thank you for your review William. It's good to hear Helen's knowledge and communication helped make the situation a little easier. We'll make sure your feedback is shared with her. Thanks again, Beth
All staff were very helpful and…
All staff were very helpful and responded very quickly 👍
7 oktober 2026
Antwoord van United Utilities
Thank you so much for the 5-star rating. We are delighted to hear that our team provided such prompt and attentive assistance to support you. We appreciate you taking the time to share your positive experience. Alex
Very quick response to possible leak
6 oktober 2026
Antwoord van United Utilities
Thank you for taking the time to leave a 5-star review. We are so pleased to hear that our team was able to address the potential issue so promptly. Alex
United utilities were on time and fixed…
United utilities were on time and fixed the problem, the man who come was brilliant and checked everything before leaving 5stars plus for the service
3 oktober 2026
Antwoord van United Utilities
We are so pleased to hear that they arrived promptly and thoroughly resolved the issue for you. Thank you for sharing a 5-star feedback about your experience with our service. Thanks, Sharon
I found that nothing was to much…
I found that nothing was to much trouble for your staff in helping
4 oktober 2026
Antwoord van United Utilities
Hello, we really appreciate your feedback. Take care, Beth
I had a difficult query reporting a…
I had a difficult query reporting a leak in a public place, however the operative was so helpful and I am hoping the issue will be resolved soon.
6 oktober 2026
Antwoord van United Utilities
Hello Julie, thank you for sharing your feedback. We are glad to hear that our team member was able to assist you with your tricky report and provide such great support. We appreciate you bringing the matter to our attention, and we hope the situation gets sorted out for you very soon. Please don't hesitate to reach out if you need anything else in the meantime. Thanks, Adam
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