United Utilities Reviews 

The person on the phone was very helpful and put me InTouch with the right eople to sort my complaint. I wasn't happy and they understood why. I felt that I should have been informed that the that would take place would have an impact on me as I can't park my car on the drive and the mess they left was an absolute disgrace, even the men that have been since have commented on the mess. I'm still annoyed they didn't even give me a clean walk way on to my drive I went out with 5 buckets of water and brush in pouring rain. The date of my complaint was the 30/10/2026 this was the day after the work was done and not finished.

Council workmen accidentally broke a man hole cover on my drive at 9am on a Saturday morning. They apologised and said they'll get it sorted. United Utilities arrived at 2pm and checked the damage and said a temporary cover will be arranged on the next working day. 8pm Saturday night, United Utilities returned and fitted a heavy cover safe enough to drive on. What more can I say. Faultless service.

Query was answered quickly and honestly. You can’t ask for more than that.

The person came on time but couldn't fix the problem but he arranged for someone else to come and they couldn't fix it but they arranged for someone from uk gas and within minutes he new what the problem was and fixed it in less than 1hr he was brilliant

Job sorted very quickly no problems

Everything was explained what the problem was

Bunty was very professional and polite,and came out to sort the blockage out in under 10 hours.
Plus the waste water was going onto the patio.my elderly neighbour said thank you too 😁

Waited in - appointment cancelled at lat minute. Appointment rebooked and same thing happened. Leaking water meter running down wall of house not a priority after two weeks

Great customer service. Spoke to polite, lovely lady.

The call handler on the phone actually took the time to listen to what I was saying, was sympathetic and gave me all the info I needed. I was impressed with him.

The two men that came out to fix the drain were also very nice. Explained what they were doing, located two fat blocks in the shared drain and removed them. They were polite and efficient. They came in the same day I logged the call!

Superb service, billing is accurate and staff helpful and courteous. Works teams are hard working and reliable. One of the best Utilities in the country🙌🙌🙌

Did not have to wait very long for my query to be sorted

Joseph guided me to check for water meter much patience and care. I am registered blind and disabled thankyou so much

Thank you so much to responding to our issue so quickly with good customer service, investing in our community with new access points enabling better and see the job in all weathers 24-7 with all staff demonstrating a polite, friendly, reassuring skill and competancy and a willingness to investigate the issue throughly and make the area safe as well as adapting customer service record notes on a limited system that could only tie the issue to one neighbour despite 2 immediate properties and a wider community affected. You worked well to adapt to the situation and phone and text us, with me as a coordinator at the customr side with neighbours. This could be an area where you could improve IT software when possible, as people generally want to know what is happening when something can affect there property rather than hearing second hand from 1 neighbour and also to be aware for access for appointments, especially at short notice, so other neighbours aren't blocking access with building contractors or bins.

Also diagrams and/or videos of common problems of issues, to assist explnations, especially where they may seem counter intuitive to those who don't understand. For example, our pipes are old and are not sealed. When the dye was poured in the camera showed what looked like two leaks. However, the Engineers both pointed out that there were no cracks or damage to the pipe and the were not sealed and performed a ground water drainage function as well. So they were working correctly. However, this did initially create a feeling of mistrust that I was being fobbed off and others involved seemed to suggest this, and it is easy. Sometimes unfairly, to slip into the negative press narrative you hear about some Utility Companies in the news.

Videos and diagrams on your website might help customers and possibly be useful to new staff, contractors and highways?

As a team Matt and Debbies Teams at United Utilies, Sapphire and Rochdale Highways were brilliant and consistently showed great professionalism, expertise, communication and commitment to getting the job done, including late at night, weekends and digging holes in the blazing sun. Thank you so much for investing all your time, effort and resources in us and our wider community so we don't have to worry about our families having a shower, going to the toilet, drinking water, or have our houses damaged by a small problem unnecessarily becoming a big problem, because you investigated it quickly, assessed and solved the issue and also took measure to improve access for better maintenance. Thank you all so much!

United Utilities (Tom on this occasion) have one of the best customer service support! Never fail 10/10

Super helpful and friendly, dealt with all my queries literally within minutes…
Others can most definitely learn from their service!

Fantastic experience the young lady was great in fact it was the only thing that went smoothly with my move

Polite and prompt response