URBANARA Reviews 

Great value for money. Excellent Customer Service.

Very helpful and would recommend - the only thing i didn't like is that the parent company in Germany kept sending me emails written in German to fill in a questionnaire!

Refund policy clearly states that refunds are possible before product is dispatched. Customer service contracted this. When parcel finally arrived ( 9 days from order date) I had to be home to refuse it in order to get a refund. I would not use this company again.

Extremely high quality of customer service, found upon a slight problem with the order – isn't this the only way to tell how a company really performs on customer service?

Extremely happy with the outcome. Quality cotton bedspreads.

I would have absolutely no hesitation from ordering from this company again.

Thank you very much Urbanara.

Fantastic service, quick, informed delivery. Great products.

My throw arrived promptly and looks exactly as I hoped it would. Will definitely use this company again.
Thanks to all concerned.

Good quality rug, great colour and fast delivery. I would definitely recommend!

Good products, good customer services. Never had reason to complain at all. Reasonably good value for money too.

Arrived promptly and very pleased with the quality.
It’s as described and all dealings with Urbanara were professional and helpful.
Wouldn’t normally order a rug online as thought I’d need to see it but it’s excellent!

I just wish they had next day delivery available...also when I tried to phone the company I didn't get a reply

I bought two merino wool cushion covers and feather inserts.
They look beautiful on my leather sofas and being in the sale was excellent

quality products, excellent delivery times

Even just a small order arrived in the wrong size. So sad. I updated my review as their return policy is easy and rational.
Hatice

Beautiful items efficiently sent great to find a company that delivers free and gives free return.

I got two cushion covers. Excellent quality and speedy delivery. Will be ordering more soon.

Update: I've since discovered that the pillowcases were not the advertised size and are much larger than expected. They're far too big for our pillows and Urbanara have not responded.

"Received prompt and helpful response to my product enquiry before ordering. Placed order for duvet cover/pillowcases with ease on 07/04/18 which arrived safely from Portugal today. Order and tracking information updates regularly received. My order was well packaged and thoughtfully wrapped with free returns label, invoice and brochure enclosed. Product appears to be good quality for price paid. Excellent experience all round and would definitely recommend!"

It's a fantastic throw, soft and comfy but out of the box there was a pulled thread. I really didn't expect that poor quality. So, 3 out of 5

I bought a Coimbra Towel Collection which were incredibly poor quality. I returned them the same day. UPS stated they had left the parcel with a neighbour which was untrue and caused a lot of stress. The only good thing I can say is that Urbanara customer services were incredibly helpful hence 3 stars and not 1.

Product good but delivery took 3 months 😒

i bought 2 cashmere blankets on line for a friend's wedding
The delivery was abroad and I was notified both when they were sent out as well as when they were delivered.
Love it when it all goes smoothly