UrbanClap Reviews 

If you call them just for a AC service, they come up with issues like needing a gas refill or a gas leak repair to demand extra money; if you refuse, they cancel the service and deduct a ₹200 charge. It is better to get the service done by a local technician.

My AC installation person removed my ac Gas & charged nearly 8000/- & then asked seperate 2000 directly to pay him to refill the gas. But we booked uninstallation also 1 day before by UC the person checked our Gas & time n again confirmed no need to refill gas. Enough gas is there.
I need explanation how in 1day my full gas was gone? I asked the installation guys how is it possible; but they had no answer but to say " we doknow but gas is low!" Now after spending nearly 10K together uninstallation & installation our AC is not cooling atall

1) my appointment was booked for 4pm I was watching where the man had reached and it kept saying 10mins so at 4:20pm I contacted customer service and they said sorry for the delay can we send someone at 5:30pm
2) the guy cleaning left water on the wall the leakage and now I have to get my wall painted
3) I have 4 acs units, I took out all the remotes before they arrived and by the end of it one of my ac remotes was missing, we could not find it where they misplaced it, so I told them just to leave I’ll keep looking, still haven’t found it.
WILL PAY MORE TO SOMEONE ELSE THEN USE THIS COMPANY AGAIN.
And cleaning 3 acs took them over 3 hours, 1hour per ac.

I have booked a party makeup and the beautisian didnt arrive. Neither did I get any notification. When I tried calling customer care I was talking to virtual agent for a long time b4 i could reach a real person. I missed most part of the ceremony and as compensation they were just offering me 200 rs. I am never using this platform anymore

Horrible service, they destroy a table and now I am left to the consequences of repair it. Compensation is 1/6 of the cost of the table.

The recent insta help which urban company providing nowadays is a total scam. UC is charging high price like 1 hour help for 250+ Rs is a total fraud they are doing with the customers. The insta workers are not good at work with negative attitude also there are reports they steal money from houses while doing household work like mopping or dusting. Be careful while using instahelp from UC.

Urban Company is just a trap to customers. As non qualified, unskilled & low grade workers giving substandard services and extracting higher amount. Indian legal judiciary should ban such illegal company to safeguard customers. No customer support number & email ID. They use filthy and unprofessional languages.

Such a bad app that no one should book from, horrible customer support and disgusting services

Urban Company द्वारा धोखाधड़ी — इन पर आंख बंद करके भरोसा न करें।

अगर आप यह सोचकर Urban Company की सेवा लेते हैं कि आपका काम प्रोफेशनल तरीके से होगा, तो हो सकता है कि आप अपने ही उपकरण खराब करवा बैठें। UC के ही एक सर्विसमैन ने बताया कि एक महीने पहले इसी Urban Company द्वारा की गई “प्रायोरिटी सर्विस” सही तरीके से नहीं की गई थी।

ग्राहकों को यह सच्चाई जानकर ही उनकी सेवाएं दोबारा लेने का निर्णय करना चाहिए। कृपया सावधान रहें और सोच-समझकर ही इन्हें हायर करें। Because they are only money making people do don't care about your hard earned money.

I had my two ACs service done is 28 April and after days when when I use it it was not cooling properly and when I booked another service from Urban company they say that previous service was not done properly and it would now need service plus gas refill and you need to for both again.

Who get their AC services in month. This is scam by UC so be aware of that because when you call there customer care they only say sorry in place of providing any solution and you will bear the cost of their paid in efficiency. If needed more details you can connect me on 9958368026

I have booked for 3AC servicing. during the service vendar said that there in Gas leackege problem in one AC. he said if you refill gas by urban will charge Rs.3200, If I personal refill then charge Rs. 2000. finly he refiil in Rs 2000.
After 2Day Ac not colling. when i call him he not picking phone.

Booked a bathroom cleaning service, but the worker refused to clean properly — he hesitated to remove hard water marks on tiles, which is the whole point of hiring a professional cleaner. Basic scrubbing with tile cleaner would have removed them easily, but he expected an already-clean bathroom to just rinse down.
To make it worse, there is no customer support call option — you're stuck chatting with telecallers who are equally unhelpful and unprofessional in their behavior.
Their payment policy is a trap — you must pay in advance, and if you cancel, they deduct service charges and take more than 7 days to refund the remaining amount.
This is not a professional cleaning service. They send workers who refuse to do the actual job, take your money upfront, and make it painful to get it back.
Do not fall into this trap. Save your money and hire a local professional instead.

Before serviving of split ac on 16th of April , the gas was sufficient, but after servicing there is just negligible gas.
Got it checked and came to know that gas has been taken out from outdoor unit
We started using it just two days back and found this cheating.

in summers due to high dimand of ac services they are keeping untrained people on the job and robbing customer money which i feel in 15-20- days after form service of my ac that my ac is still not been cleaned

STOP TRUSTING URBAN CLAP AND THEIR SERVICE BETTER TO CALL A LOCAL GUY FOR THE SAME

want to give 0 stars but no options

very unproffessional service.
technician left without completing job.

Why is it called insta help when nobody is available... Every day same status. Paid in advance and now everytime I have to wait for their free time as if my time is free always.
Always shows the slot for evening/afternoon or next day. When tried for advance booking a day before than also no slot is available. Means we have to suffer after paying. So , I found it of no use.

Worst company ever they broke my laptop and refused to give even the refund of amount we paid . Their support is worst just saying sorry . Not at all recomended

We have been regularly paying for massage services for my mother, who has a medical condition and depends on these appointments. Despite this, the company suddenly changed the assigned professional without any prior notification, communication, or concern for the inconvenience caused.

The most upsetting part was the behavior of their customer support representative, Ashish. When I called today to explain the situation and ask for help, his response was extremely rude and dismissive. Instead of trying to understand the issue or provide any support, he simply said, “Okay ma’am, we can’t do anything. We’ll give your refund back.”

There was absolutely no empathy, accountability, or professionalism in the conversation. It felt like the company genuinely did not care about the customer experience, even when the service involves someone elderly and medically sensitive.

People pay for these services expecting reliability, respect, and proper communication. Instead, we were treated like our concerns did not matter at all. Overall, this has been a waste of money and a very frustrating experience.

I charged twice for same service. When I asked for refund they asked me to wait 5-7 days but still I did not get any refund and now customer care supporter said u can not claim refund because of expiry.. lts not fair Urban company. U deduct amount directly from my account twice and now do not refund me. Try to clear my refund or else i will go to consumer court for fraud charges against you.

Booked a full house deep clean for today. The partners arrived, started work, moved furniture and belongings across the house and then, mid-service, I received a call from Urban Company saying the partner had to leave for a second booking.

This is not a minor inconvenience. My entire house was in disarray - furniture shifted, items displaced, cleaning half-done with no way to restore it ourselves. The partner leaving mid-job left us in a worse state than before the service began.

What followed was three hours of calls and chats with Urban Company's support team, with zero resolution. Calls were dropped or hung up. No callback. No new partner dispatched. No ETA. My family and I are still sitting in a messy, disrupted house as I write this.

Urban Company's cancellation policy protects them. Apparently nothing protects the customer once the service has started and your home has been taken apart.

This is a serious operational failure, not just poor service. If you're booking a full home clean, know that there is no guarantee they'll see it through, and no real support if they don't.

Instahelp came to my place and called other person to enter the flat but security denied bcoz won't allow another help to come inside if already help is doing work at my place so give her a 1star raiting.. Again a booked slot Today 9th May so called the help but she refused to come bcoz gave 1 star to her then release same girl booked then I asked her to send another help but she told do it whatever you want to do don't care then msg to UC and tell them a hole story again new drama they said it's showing work done showing in our app but nobody came to my place..so checked my app it's showing she will be late..so no Idea about technology but according to me UC is responsible for everything ask them to refund the amount but the denied so point is big short company refuse to pay me 164rs and I'm a middle class family how can I leave my amount.. need help what to do