Remanns Engines Reviews 

Since my review below, I suggest that you file with the consumer protection agency of Wisconsin where their HQ is located.
I have had the exact same experience as everyone else with the deliberate phone hang-ups or the childish act of telling the customer to wait a sec and then putting them on hold indefinitely multiple time in the same day. There has been no follow through on their promised warranty. Does anyone know what state their legal entity is registered to for purposes of a lawsuit. Too many of us just suck it up and let them get away with it, that is why they continue to do business. I will file a lawsuit but need more info to file. I will also investigate a class action lawsuit if anyone is interested. I will follow with my contact info.

Worst customer service ever.

I am starting to see what everyone is talking about. They hang up on you and leave on hold and never return. I stayed on hold for an hour finally just hung up. Sancho is a joke and that is a fake name. I want know if anyone has ever thought about getting a CLASS ACTION LAW SUIT going.

DO NOT GET SCAMMED SO DO NOT DO BUSINESS WITH THESE SCAM ARIST!!!

I i could give less then 1 star i would. Order engine for 06 Jeep Grand Cherokee Laredo on March 15th have paid 2095.00 and still no engine as of 4/8/21. Customer Service is the worst ever and shipping and tracking is no help called 7 times they all lie to you or don't call you back.
luckDly i used my discover card which is great for disputes. WARNING DO NOT BUY FROM THIS COMPANY!

Run!!!! They ghost you when you need to claim the warranty!!! Plus their 5year warranty is complete b.s.!!!! Terribly rude sales personnel!!

Buyers Beware! Ordered a transmission for my 1992 Lexus SC 300 on 14 November 2020. Finally, a month later a front wheel drive transaxle transmission is delivered, a Lexus SC is a rear wheel drive vehicle. I notified them of their mistake and as per Scott, I sent pictures of the transmission they sent me and that has been the last I heard from them. I have called numerous times and left messages, with no response. I have sent emails again, no response. I am now going to file a grievance through my credit card company to reverse the charges. Again, think before you send these bums your hard earned cash.

this is where i have to say that theses guys suck. they didnt ship because of a fault of their own, told me to cancel and reorder, now they took 25% because i cancelled an order that they never even picked from inventory or anything but charge my card. scammers, crooks, and if i was closer to them i would definitely need money to get bailed out. after over a dozen calls to today alone, voicemails, emails and still no real service my PTSD & anxiety is kicking up hard over here.

ordered an engine for 7300.00 and called for tracking 7 days later and was told that my order was a fraudulent order, but they have taken all the funds for engine, given a legitimate business address, and order confirmation via phone call day of purchase. this is BS and now if i order another engine elsewhere thats over 14000 in limbo.

Purchased a replacement 2011 Subaru Forester engine in early October. Arrived 10/15/20, told by mechanic it was unusable on 10/17/20. Called in a warranty replacement same day. Got nothing. Called 11/16/20 and told the replacement engine had been ordered in October but, for some reason, was still on the shipping dock of the supplier. No contact, no emails, no returned phone calls. When I call, I am sent to voicemail. When I do talk to a human, I am transferred to someone else and am cut off. I do not believe I'll ever get an engine from this company.

My story is just the same as the other negative reviews. My first engine didn't even make it pass the mechanic's test drive for 1 mile. The second engine has now failed and is a total loss, with low compression on 3 of 4 cylinders.

Believe me the have no warranty department that returns calls or messages or emails. This company is hopeless!

We purchased a replacement engine for our 2009 Jeep Wrangler. The engine arrived later than promised. Upon installment, it had bad/no rings on 2 cylinders and blew oil through the exhaust. Got w/warranty company, received wrong engine. Got back with them, received another defective engine! All of this as we are going through 2 direct hit hurricanes in Louisiana. Finally had to just go buy a new vehicle. Sorry Company. Do not do business with them!

Completely misleading scam artists. Be warned.

I inquired about a remanufactured motor for a Miata, directs me to a 1993 used motor with 5yr warranty at 93k miles. I had en event making it urgent and seemed a smart option with the warranty. The salesperson told me 7 to 10 days to receive it and that they would offer compression #s when tested. It shipped on the 15th day. Received on the 18th day and no compression #s ever sent.

It gets worse.
The described condition of the engine I was to receive in their words was:
- Completely Steam cleaned
- Compression tested
- Oil pressure tested
- Compression leak down tested

What I received was a 1991 motor, with damage, covered in dirt and oil with every hose and harness cut without regard for the installer. The motor had excessive oil all over it from leaking valve cover gasket, head gasket, oil pump, rear main and front crank seals. The engine had not only never been cleaned, but also not tested at all. Basically cut out of a junkyard, tied to a pallet and shipped.

I immediately tried to contact the warranty department, no answer, no callback. Emailed them, no response. Filed a claim on their site, no response. Ultimately left with no choice but to dispute the charge on my card. The 2nd party company, SW engines, sent me a BL for returning the engine, but no comments on replacement, or refund. I sit here with an engine about to get returned with no idea if my money will be returned. Hence the disputed charge.

This is a hack organization of cons using false testimonials and promises on a glossy web page to lure you in and leave you high and dry.

Do not, for any reason, convince yourself to give them a chance. You, as I have, will come to regret it and have your every sense of business decency violated.

Just check the better biz bureau for the solid F rating.

As mentioned, be warned.

this company seeks any loophole to screw you out of the so called warranty, which used to be a si called 5 year warranty, (no fault warrantee) , and after people are letting the rest of the world know they scam people on their warranty, now they've tried changing their warranty to a all new 7 year warranty. I changed my oil every 5000 miles, kept my own written record of it, sent in the order invoice, mechanic bill of install, but yet they claim i voided my warranty not getting it changed by a shop, and using 10W-30 weight instead of 5W-30. I switched to barely thicker oil once the lifter started pecking only within 15,000 miles. DO NOT TRUST REMANNS.COM, OR THEIR FALSE WARRAANTY, BE IT 5 YEARS OR 7, THEY ARE SOME LYING SOBS !!!!

What a bad company! Do not buy anything from these people! Bought a remanufactured motor from them and came in a timely fashion. That part was good. What came next was not. The motor had a problem when it arrived and once installed leaked oil all over! Took it back to the shop that I had put it in and they determined a faulty part in the motor. Called remanns, called again, and again and again but never got an answer. So I did what I had to do as my truck was sitting at their shop an extra 2 weeks, I paid to have the shop fix the problem. 600 dollars later it is fine. Once I finally got ahold of remanns they informed me they would have covered the problem but since it has already been fixed it is not their responsibility.... dishonest, disrespectful and outright scam! Look at all the other reviews... do you see one good one... didn’t think so. I just wish I could have looked before buying a motor from them. If I could give a negative star I would.

60,000 miles and the engine has low compression on 2 valves. The person who called to work out the warranty plan with us just called us a DIY and said you pay for the new engine, send the old one back and if we think you deserve it, we will reimburse you.

Bad Business practice. Now I'm scrambling for answers. SCUM BAGS...

Remans used engines was my worst experience, they are a “little” nice while you are buying, but after…… they are really bad and nasty for the warranty, they do not care at all, I called them so many times and left messages, I talked to the manager and other guy and both hanged up on me. Disaster!!! Think 1000000 times before buying in Remans

Remanns engines is simply a disguised subsidiary of Southwest Engines, quality used Engines & Transmissions, engine Shopper LLC, and many many other aliases. After doing a decent amount of research I was able to find solid evidence linking remanns to various other company aliases that have been accused of extremely unethical unprofessional behavior, and even being sued by jurisdictions they operate in. They are able to continue doing business by operating in legal gray areas and deceiving customers into wasting money on very very cheaply remanufactured engines and garbage used engines. They have no quality control or oversight to ensure their products will have any longevity. From my assessment this company has the potential to run a benevolent business but over the last few decades has made the choice to deceive customers and elude them when any issues arise, which is inevitable once you understand their business model. I was tricked initially by the appearance of their website and deception of a 7 year warranty, which is way too good to be true. When I decided I would cancel my order they began ignoring my phone calls and purposely cutting me off of their automated line when I would call. I was luckily able to alert my bank of fraudulent charges before remanns could steal my money and send me a garbage engine. Do your homework there are other companies that CAN be trusted and aim for customer satisfaction. Overall remanufactured engine reviews possess the unfortunate nature of a selection bias, meaning the most displeased customers are most likely to review. Remanns AKA Southwest Engines does not have any shred of positive review. I could not find evidence of a single pleased customer in decades of operation. If you are reading this please take my advice and spend a few extra hours researching reputable sources for your remanufactured engine and don't allow this company to continue unethical practices by giving them your money. By allowing this company to financially struggle you are supporting and saving a great Industry.

Do NOT, I repeat DO NOT do business with this company. I paid $10,900 for a used motor that was NEVER received. I emailed them twice for an update, and left multiple phone messages. I finally had to go through the sales department to find out information. The first person I spoke to was named Sam, he was unprofessional to say the least. He threatened to cancel my order and immediately sent me to customer service. I was then patched thru to someone named Scott who became agitated when I told him I was alerting my credit card of fraud. He called me a "f---king b!tch" and hung up the phone on me. I had to file a fraud report. They are scam.

Why are they still allowed to operate? These are rude scam artist. John, the manager will actually laugh at you or hang up on you.They charge a 25% restocking fee for a motor they do not have in stock. Every dog has it's day and they will reap what they have sown.

I received an engine which had been strapped to a pallet resting entirely on the oil pad. Predictably, this completely trashed the oil pan and once crushed, the engine was free to move. When I called them to let them know that their packaging should probably be re-thought, the customer service guy claimed "it wasn't covered". I wasn't asking for it to be covered, just to have them not ship it this way to the next guy, but the attitude I got makes me believe that the answer to everything is going to be "that's not covered". There are others shipping engine replacements. I'd suggest going elsewhere.