Vans Reviews 

Ordered a pair of vans, came two days later. No problems with delivery, even came with Yodel.

Wish I'd read reviews before i placed my order! Been wanting a pair of Vans for ages, and I saw the perfect pair in the sale so I snapped them up...happy days, until I received them. The pair I ordered were pictured and advertised on the website as off white/cream canvas with trademark suede heels and toes. What I recieved were off white glitter with no suede anywhere....they were totally unsuitable and unacceptable, Im a lady in her fifties who wanted a nice neutral pair of casual sneakers, cant be prancing around in glittered ones. I went on 'chat' which was very basic and the 'person' I spoke to was very offhand, all he advised was send them back with 'wrong item received' as the reason. No attempt to forward me the shoes that I wanted, he just went offline!. Will never use this company again, and advise others to steer clear too!

I ordered 4 pairs of vans - which were delivered on time and were of the quality I expect. However, I returned 2 pairs (because they were too small) and have now been waiting almost 4 weeks for a refund. Four calls to Customer Service have given me a different story each time. They all acknowledge that the shoes have been returned and are in order but seem to fail to process the refund. I will not buy Vans again - which is a pity because I like the style and quality

Poor quality shoes and everything is overpriced for what it is. Customer service isn’t great either.

Ordered two items but parcel arrived with one of the items missing. Contacted vans who have blamed the courier although the parcel has arrived undamaged so it is clear that Vans just haven’t bothered to pack it. I’m now out of pocket with no item and no refund. Avoid avoid avoid.

Bought some MTE boots to walk the dogs and after 5 months they started to come apart and let water in. Trying to complain and get a refund but just being ignored now. Do not buy off Vans I repeat do not buy off Vans.

Wrong colour sent. After days of asking why the order hadn’t been shipped. Sent an email for an update, a further 4 days elapsed before I had to start a digital chat via their website. I was given attitude like I was speaking to a 15 year old who couldn’t care less. Order from somewhere that is capable of running a website.

Absolutely awful. Ordered my daughter a pair of size UK 10 customisable vans. Waited 5 weeks for them and they arrived and were certainly NOT at UK 10 as described and i believe they were made unfit for purpose. Customer services were unhelpful.
I can't even in good conscience sell them on as I have too much integrity to behave in the same manner. So they will be going in the bin. £40 shoes straight in the bin. Disgusting!

The shoes themselves are so narrow (in width) that (despite buying the next size up) my little toe is covered in blisters and blood has actually seeped through to the shoe itself. Despite not buying them directly from their site, I contacted Vans and asked why they were made so narrow...and the only advice I got from their 'support team', was to order a custom-made pair from their website.

Ordered my vans but as they use yodel and they required a signature and after 3 attempts they go back to depot. I work so can not guarantee to be home for delivery but would be happy for them to be left in my safe space or with a neighbour. On the email none were an option so because i was not going to collect from there depot they were returned to vans without me ever receiving them. Not good at all so wont bother again. If im paying for expensive goods i expect better.

Bought vans products for years,wife and I have saved regularly to have shopping trips to their stores,purchased a few items on our last visit,,Trafford centre,,,wife bought a pair of vans,,,,tried a 6 decided 5.5 more comfortable,we got home she put them on to go out,,after a short distance said they didn't feel as comfortable as her other pair,upon returning home to find they had given her the 6,,,, I complained to customer service,they said to take them back,, I explained she had wore them a short while,they said no problem, I told them the store was 30ml from my home,they said I would have to return them to the store.
I travelled the 30 ml to be met with a over arrogant manager with no interest whatsoever,as senior citizens I was not going to have a jobsworth attitude,it was as if he was waiting for us,,,well super vans our savings and trips and purchase will be in future with a competitor,60 ml round trip wasted,spoke to customer service today 6/6,3 hours ago told they would ring back within hour,to try to resolve issue,still waiting,now 7pm still waiting,got a response today,wondered if it was a result to my review🤔but basically a fobbing off,, I'll be shopping with a competitor in future,

Bought a pair of vans on Wednesday online and they were delivered the next day - very happy with my experience and personally I would buy from them again.

Terrible quality and customer service. This is the second pair i bought from Vans that rips above the toes in just over a year from just wearing. I don't skate, so just regular walking. Despite their 2 year warranty advertising, which clearly states "A product is "faulty" where a manufacturing or material fault occurs within 2 years...", they refused a refund or a replacement. Adding yet another worldwidr rich company to the league of rip-offs and legalised frauds. Will never buy anything from Vans again.

After an hour I have calluses all over my feet. It's the first time I have it on the lowest part of a toe >_< The sole is excessively rigid. Very uncomfortable to wear

Disappointed and frustrated that the online return process fails to work. Gone through the chat bot to request a return label but reading the reviews on here, I'm not too hopeful....

they kept my money and they claim never received the items, proof of email and tracking receipt provided and still denying. what a joke!
customer service saying I cant speak to the staff who make a decisions not to refund my money.
I will get my money back and I will never buy from them again, simple thief's, avoid buying from this company.

Awful product and awful customer service.
After purchasing 1 pair of a certain shoe, it developed a fault in a very odd place, nearly after a year. I did figure it was just from wearing them all the time. I purchased the exact same pair again and within 3 months, they developed the same fault. Contacted the company to be told wear and tear. How can you call the same fault, in the same shoe,in the same place, wear and tear? Definitely won't be shopping with them again which is a shame ad I really loved those shoes.

Quality control is non existent.

A few occasions now, i purchased the 2 pairs of the same shoes, in the same colour, one fits fine, the other causing pains in different areas.

Hoold 2 pairs of the same shoes up, and you will see how different they are.

Replica's from m n s or john lewis are half the price and better, i can no longer by these crappy shoes.

i love Vans trainers. However if you have a misfortune of having to return faulty items, customer service (not the shop staff) have made a decision for me never to buy anything from them again. My refund money has been put on a not working gift card, followed by numerous non working promotions codes (takes them 4 days to issue one). There is no escalation process, if you have a complaint, once you call the customer service. There is no Head Office number, you get through a shop in Covent Garden. There is no manager from the call centre who returns requested call back. I don’t know what happened to Vans, but I’ll never be going shopping at Vans again

I was going to leave a review about the shipping delays and I can’t believe the rating is so low and everyone is experiencing the same issue !!! You would expect a company like Vans to send in the best delays and have an amazing customer service but it’s the complete opposite. I ordered on their website for the first time 3 weeks ago (a pair of socks) they took 5 days to send and when it eventually got to Yodel, the tracking said it was still with Vans for 5 more days before it actually start moving. A week ago I thought I’d let them another chance and order a pair of shoes that was still not sent yesterday and when I emailed to know where my order was, i miraculously received an email saying it was shipped. And of course the tracking says it still with vans… anyway. I’ll wait at this point but this is literally the last time I order from their website.