Vans Reviews 

Just don’t bother ordering. If you have to shop with them then go in store only. Ordered in plenty of time for both a birthday and Christmas. Everything seems okay and gets shipped out with Yodel (panic) - parcel reaches depot and is no where to be found since. Contacted Yodel and they admit that they have lost the parcel and there’s nothing they can do - I need to go and speak to the sender. Okay great - except that’s impossible! Nobody is replying to emails, the live chat feature is permanently unavailable and you get stuck with an AI bot that just doesn’t work, and they’ve apparently decided they’re just not opening the phone lines. Waited half an hour yesterday to be told they’re having technical difficulties and to try later. I’ve already missed the birthday and now will miss Christmas presents - and there is no way for me to get my money back from them! Thankfully I used a credit card so will be doing a chargeback.
Just don’t order with them - appreciate it’s not their fault that Yodel lost the parcel (although why use Yodel as a courier?) but their customer service is just non existent!

Site dont work, app dont work, cant create custome without immediate crash. Sat on helpline for ages just to be told sometime later the systems are down, cap, but okay. Looking on reddit and it seems there are posts talking about the same issues from 3 years ago.....ive never owned Vans guess the universe is telling me to not waste my money.

There is no customer service when you order online so if there is an issue you will not get it resolved. I have been trying to get in touch with them for nearly 2 weeks now, but every email gets an automated response with links to websites and then says case closed, the chatbot links to FAQ and closes the chat, and the phone lines are always busy and ask you to call back later. I even went into the store but they said because it’s an online order they can’t help me.

Don t ever buy Vans products! I bought a coat for my son and a couple of months later the zipper got stuck and my son was not able to remove his coat anymore! Which was really embarrassing and annoying for him! I went to Vans to ask what can we do about that! And Emily the store manager refused to do anything about it! She was rude and lied by saying, I can t help you! I bought the coat for 240 pounds and now it is useless! Never again!

I ordered some vans hi tops but when my delivery came it was the wrong item. I contacted vans who immediately opened a case about this. A lady called Vesela in customer service kept me informed to exactly what was happening. I returned the item and my refund was actioned immediately. The reviews on here are very poor for vans but I have to say that despite the mistake, the were very helpful and fast handling it.
.

I would give it 0 stars if I could. I purchased 2 pairs of shoes off the site. They said that they are custom made!!! And would take 4-6 weeks to make. I didn’t order custom ones just standard shoes. They now state 6-8 weeks for delivery and that I can’t cancel order, because they are custom made. Absolutely shocking. Please please think twice before purchasing from this company.

Wish I could give 0 stars
Places my order , arrived while I was away and my daughter took them in , opened package two days later with a pair of shoes missing, paid £120 .
Will never purchase online again

I wish i could give them 0 stars, also i wish i would have read the reviews before ordering... i spent nearly £150 online with a good discount due to black Friday. I was very happy to get the final Xmas shopping done, little i knew then that the nightmare was about to start. Summarising, two weeks later, 3 calls to customer service, 2 to Yodel, emails etc and i do not know where my parcel is or when/if i will get it, vans customer service should have given me an update by today but i didnt get any email, again i will have to phone them on Monday:(( I get that parcels can get missing, especially during busy times but how the company handles the issue is what it makes the difference. As I told them if I paid for these items and they have not been delivered, the retailer should resend the parcel and problem solved (after all, they chose to use Yodel), but no, their solution is giving me a refund (god knows how long it will take to reach my bank account) and if im still interested I can pay to order them again, more expensive because black Friday is over, but apparently I have to believe they will remember to send me a price match refund 😄 !
I like the brand but it seems they have lost another customer. After reading so many bad reviews, no that they care much though.

I've placed two orders with them, first one said they tried to deliver and when contacted Yodel, they said to me 4 days in a row that the item would be delivered that day, they never left a card saying they attempted delivery, even though I was at home. Called Vans and they just cancelled the order. Second delivery, the exact same thing, attempted delivery, and now it says the parcel is still with Vans. They need to be more transparent about delivery, or use a different courier. Vans to me is a great company, who make very high quality clothing and shoes. I've still got the same shoes for past 5 years.. I've been wearing their stuff since 2001. I hope they sort it out. Ridiculous service for such a reputable brand.

Worst customer service ever. I bought 4 items and when they sent them out Yodel ignored my delivery instructions and just left the parcel downstairs in my apartment building, Some must have stolen it from down there because I never got the items.

I spoke to Vans customer service and they just point blank refuse to do anything about it. I'm now out of pocket for £100.

I've been an avocate for the brand for years and have literally spent thousands with them. The refuse to acknowledge any sort of loyalty because of that.

It's put me completely off the brand now, they claim to be this hip brand, but they are an awful company who don't care about their customers.

Vans, you've just lost a lifelong customer.

I'm very disappointed with what happened, Vans was not able to send my gift voucher to the person that I bought, and offered me a refund. That's make me very unhappy, because I really wanted to buy the product. The person didn't receive the gift on time, and still waiting, which made me feel really upset.
Now I need to buy do another gift voucher again, and wait for many days to arrive my refund. Not happy at all.
I don't recommend to anyone to buy via website.

Hands down the worst customer service I’ve ever had online.

I bought some jeans, they shrank by 3 inches, after following washing instructions religiously and Vans didn’t consider this a product fault. In fact when I mentioned reporting them to trading standards, their response was more or less ‘go ahead we don’t care’.

I tried to explain that their poor customer service was not only going to lose them a lifelong customer and gaining a very bad rep, but they couldn’t care less.

Will never buy from Vans again. They give this image of being hip and friendly, but they don’t care about their customers at all. Rubbish.

Terrible service

Now I’m not surprised reading all the bad reviews. The worst online shopping experience ever!
I had to chase 2 orders and refund!
Won’t be recommending and won’t shop online or in store again

I ordered 2 pairs of Vans in the sale on the Vans website. The delivery took over a week to arrive, and I had to chase Vans for an update with Yodel. I spoke to the customer services team a couple of times, and they were as helpful as they could be. The shoes arrived, and were as expected, good quality and the correct items in undamaged boxes. I have returned one of the pairs, so I await my refund. What Vans don't tell you is that they ship their shoes from their warehouse in Prague, hence the lengthy delivery time. If it wasn't for the delivery time, I'd use them again. But I don't think it should be taking over a week to deliver in this day & age.

Placed order nearly 2 weeks weeks ago, within 3 days got an email saying part of order had been cancelled with no explanation, but the items still available on website. Order is still now stating processing and is now outside of their own terms of of sale. Been chasing every day for updates to no avail, I just keep getting told to give them 24 hours, we're now on a week of this. Requested manager call back 3 times but still not happened, worst customer service I've ever experienced and still without any items

ordered online. received confirmation email. payment taken,,
days later received email to say order cancelled. emailed customer support, awaiting reply.
illegal, not acceptable and ruining my other half's birthday.

Bought my first pair of vans (MTE2's) and based on Van's reputation I was expecting good things. They took a while to break in which seemed odd for softer shoes but I gave it a good 3 months.

One shoe seems fine and is comfy, but the other has a fold or crease or something that I just can't get rid of at the base of the tongue on one side where it's stitched to the upper shoe. It's in an annoying place and makes the shoe painful to wear by pressing into the knuckle of my big toe.

I approached Vans' customer support believing this to be a defect and hoping to return them (with the idea of replacing them). I got a response a week later asking for pics which I provided, but then had nothing for over a week. On chasing I was asked for some more pics of the shoes (generic pics and nothing to do with the fault now) and then very quickly got a rejection on my request to return as the "damage" wasn't their fault.

There is no damage, they didn't appear to have actually read my original report on the fault. I've challenged but had no reply for the last couple of days. Admittedly my reply was later in the day, so it's not quite been 2 days. Going by their usual responsiveness I won't hear back for another week yet.

Evidently Vans, a company built around the idea of comfortable footwear, don't actually care if their product is comfortable or not. So this was my first and last pair from this brand, not if they won't address problems that make their product unwearable.

Update: got a reply where they still rejected my claim and then closed the case. I replied with pics of the problem from inside the shoe (as best I could with the angle) which I believe clearly shows a fault of some kind. They came back next day basically saying that the matter was closed and they wouldn't review it again.

I'm now dealing with trading standards/citizens advice as this is ridiculous.

Shoes fell apart after 3 months of casual use. Customer service took nearly a week to get back to me and tell me that it’s just wear and tear. The quality of the product is simply not good enough. They are supposed to be the worlds toughest skate shoes, how is this the case if they fall apart from just walking in them!!!

Orderd 5 items for £138 .
Items took over a week to arrive .
Received 2 items which I did not order and none of the ones I did .

I now have to send back the wrong items before they will issue me a refund.

Absolutely ridiculous that I have to jump through a bunch of hoops for a problem they created.

Absolutely unacceptable.

I will never buy from the website again. After ordering 2 pairs of shoes. One came defective and the other not as shown on the website. I returned both and now been waiting over 3 weeks for my refund. I've had no communications other than to say they recieved the return. I am now attempting to recoup my money through PayPal as vans are not responding to emails. AVOID buying on the vans website!!!

**UPDATE**
Vans have not responded to the PayPal dispute. However, they have sent me an email stating that if I close the case they will give me a refund! In absolute no circumstances will I close the PayPal dispute before the refund. Once a PayPal dispute is closed you can't reopen it and ill likely still struggle to get my refund from Vans.

WARNING
If Vans ask you to close a PayPal dispute, DO NOT CLOSE THE PAYPAL DISPUTE. Sellers are able to issue refunds whilst a dispute is open! If they state otherwise then you'll likely never recieve your refund from the seller.