Vans Reviews 

spend £100 on shoes.
Was cancelled by the staff because they cant take stock. Got a more expensive pair. After 2 weeks and a terrible delivery company.
They were to small and a horrible material.
2 weeks later they still have not refunded me

PURCHASED £75 PAIR MENS SHOE AFTER 3 MONTHS A FAULT WHERE THE LACES ARE AND MATERIAL HAS GIVEN AWAY . SENT PIC REFUSED EXCHANGE . VERY POOR SERVICE AS HAD PURCHASED 2 OTHER PAIRS NOTHING WRONG WITH THE OTHER 2 PAIRS PREVIOUSLY.

I called the customer services team for help after the person I had been emailing suddenly stopped responding. Feeling frustrated, I decided to call Customer Services instead.
And I am so glad I did. Within minutes I was talking to Georgi Manalov and he couldn't have been more helpful. He took the time to read through the emails and listen to me before offering an explanation.
Thank you Vans for having a good and accessible customer service team.

Really poor customer service seems to be the order of the day!
I bought a t shirt, worn it a handful of times, washed according to the washing instructions and it’s shrunk. Despite two separate attempts by customer service to resolve, their warranty department have declined to do anything stating I’ve not followed the instructions!! No other explanation or discussion!
Looks like the quality of their products has reduced over time but the price hasn’t! Won’t be buying from them again - what a shame, was an avid fan but the last lot of stuff I’ve had is as poor quality as a cheap high street shop!!

Brought snowboard boots over £300 they didn’t fit even though on website says true to size. So brought bigger size. Returned the others with yodal they said they didn’t receive them without tracking number. I lost receipt so got the tracking from the shop who also gave us cctv of us posting it. Still won’t refund the money.
DO NOT USE THIS COMPANY! Awful!
We’ve spent thousands with VANS over the years. Never again.

I wouldn't given them a star at all. Appalling Customer Services. Will never buy from them again. When I was notified that there was an extended delivery period I immediately cancelled my order saying that I didn't want to wait that long. Lack of personal contact and generic Q&A's that don't fit the situation. If a company takes payment immediately - refunds should not take an 'eternity'.

Absolutely terrible customer service. Returned shoes due to sizing, have confirmation that received return 16th January, still waiting refund. Trying to contact them is near impossible. Eventually found an email service but simply automated response with info same info as on the website re time frame which not met. Last time I buy from Vans.

Absolutely appalling customer experience!!! Their couriers lost my parcel but the Vans customer service team was not interested one bit in helping. I’m left £120 out of pocket with no goods. Awful company… it’s the first and last time I ever buy Vans again!

My husband bought a trainers one month ago and he never received them. He had wasted the money and one month speaking with Vans and the company doesn’t want to give his money back and they don’t care about the situation. They are thieves and never we and our relatives will buy again a Vans. Awful service, costumer service and there are a lot other brands to use. Completely unacceptable.

I bought a citroen relay from Vanity vans, I had a few teething problems, as soon as I got in touch with Monty he was extremely helpful and arranged for repairs immediately. I would highly recommend Vanity vans if your looking to purchase a van as Monty is a top guy and very helpful, nothing is too much trouble. Cheers Roy Dove

Trying to make a large order for my son, website keeps crashing, when you do finish and go to check out, products not in stock at all, but it will let you add them in your cart. Very disappointing from vans and being such a big brand name. I will take my money elsewhere

Ordered on Boxing Day, sit was horrendous and kept crashing for a start. Still haven’t received my item, says it’s in France for some reason…..emailed customer service haven’t heard anything back. Ordered something from a different company the same day maybe an hour apart and received it two days later. This was meant to be a birthday present so obviously they were disappointed. Paid £70 for these shoes and if I’d ordered them from somewhere else I’d have got them by now

Worst company I have ever dealt with in my life! Placed two different orders on Black Friday, which arrived no problem. Having picked out what I wanted to keep I then returned some of both orders. Dropping them both off together at the Yodel pick up point. 1 order has been refunded the other apparently 'hasn't been dropped off'... I contacted Yodel who advised me they needed Vans to launch an investigation, which I was lead to believe they did. I then received two subsequent emails to say they would be refunding my order (£136.50) having waited 10 days I contacted them again to say I haven't received the money in my bank, to which they advised it should be in by the end of the week...which came and went. I contacted them again and suddenly they wanted to see the receipt for the parcel I dropped off a month ago. Which I advised I no longer had as I'd thrown all of my receipts away having received the first email confirming the refund. To which they said (in very broken English) that they wouldn't not be issuing a refund!! When I rang them to complain I was told they would leave a note on my file and someone might look at it...or they might not! What is this company? Seriously

Easy to order online. Arrived quickly but the wrong size. Returned for free - very easy process, new pair sent, arrived quickly. Faultless. impressed. But there seem to be several Vans options to leave a review for.

I'd also give 0 stars if I could. Ordered a jacket 6th Dec for a Christmas gift and never showed up. Tracking showing its still with sender after all this time. Yodel saying it's still with Vans, dispite getting an email telling me it had been shipped. I've sent multiple emails, tried Twitter as a last resort. Zero communication, auto responses, getting sent in circles. Customer service absolutely appalling, genuinely disappointed after having such good customer service in the past. I want my money back but can't even get in touch with anyone for a refund. Shocking.

Honestly, don't bother buying from them. Stressful and a waste of money.

Exactly the same experience as the other posts it seems which is worrying. Placed an order 14/12 for a Xmas present, website states 4/7 days delivery. Shipped on 14th arrived at Yodel 21/12 but not delivered. Yodel say they have lost it and I need to contact Vans. Vans do not respond to emails and their phone line just says “please try again later”.

Order placed on 14th of December but not picked up by courier until 22nd of December. Tracking stated the order was due be delivered yesterday (27.12.23) but nothing arrived, contacted yodel who informed me the parcel had been damaged in transit and they were awaiting a response from Vans and that I would need to contact them for an update which I have tried to do but chat and contact currently unavailable on their website. Absolutely appalled, I have been a long time customer but will be spending my money elsewhere in future.

Ordered shoes on 6th December. Yet to receive them and can’t speak to anyone at VANS by any method.
All I have for £120 is an auto- generated email telling me to go to their site only to be given the runaround.
They have no Customer Service - none whatsoever and now Christmas Eve is upon us and my son will have nothing to open tomorrow! (Exaggeration)
Honestly folks, this is the worst experience I have had with any retail company - needless to say, I will pursue my money and not purchase so much as a shoelace from them in future.

Ordered on Black Friday for a Christmas present, still not received it. I have contacted them, they said they would get in touch with Yodel and I still haven’t had an update for over a week. Ignoring my emails, can’t get on live chat or through on the phone. I paid £45 for the shoes but as I’ve not received them for Christmas I had to go to my local Schuh to buy them for £65 so I’m now out of pocket. Don’t recommend Vans at all.

Do not buy from Vans. Ordered on 14th and only shipped to yodel on22nd. No online support or call centre and emails not working or responding. Been buying Vans for 30 years and these were meant to be. Christmas present never again. How can such a big firm treat people like this. Oh yes all a fam while taking the money but then ghosted once payment clears.