Vans Reviews 

So good things first....

The shoes are fabulous

The prices for sale stuff is really decent and you can use blue light discounts site wide even on sale

Delivery costs are reasonable and even free with a smallish spend

Now the bad.......

They openly mislead about delivery times saying 3-5 days and in reality and several orders it's always been at least 9 days and sometimes 17

Customer service live chat is never working.

Replies to Customer service emails seem to take weeks and handily come more often than not when the delivery has finally come

I mean definitely buy if you love vans but don't plan on a quick delivery. You're going to wait a good while!

Good quality materials. I have a real nice jacket, from them. Just get it in person, and you should be fine. I didn't order mine online.

seeing other reviews on Trustpilot I don't think my faulty shoes replacement will be done by Vans, so far my experience includes multiple emails asking for additional pictures, and each time I have to wait a week, hard not to get the feeling the company is doing this on purpose so at some point you realise this is not worth the hassle. Sadly I liked vans, but its time to find another brand.

I have bought some things online recently and dear god what disgraceful quality it was!

Shoe soil became loose after wearing shoes 3 times....
Sweatshirt material became discovered as well as got these lints all over it. This happened only after 3 wears and 2 washes (as recommended on the label)

Order No 67753348

Vans Customer service refused to accept return for refund stating this is normal wear and tear....

Will get my Credit Company to deal with these scammers

Dismal delivery DONT BUY ONLINE.
They promise 3-5 working days and cant manage twice that. The chat gives excuses that it's from Europe but absolute nonsense. They also try to blame the courier who havent even had receipt of the parcel from Vans. Other sellers can manage this why cant a big company like Vans?? Poor customer service and poor management. The chat agent tried to cancel my order like that would help.
If you need your purchase sooner than a month I wouldn't bother.

Delivery absolutely terrible. Had to chase 2-3 times to be told the courier had an issue. Did nothing but blame the courier, taking no responsibility for the item. If this is the case, better couriers need to be used, as the only person affected directly is the consumer. Great products, but terrible delivery service directly with the brand. Extremely disappointed after wearing their shoes for over 20 years!

Misrepresent delivery time.

3-5 days on the online store, then 5-7 days on order confirmation, then 9 days in reality. Keep your shoes, I'll buy another brand.

Vans want to sell in the UK, but benefit from cheaper warehousing and dispatching from outside of UK. That might work for them, but for customers, it is terrible. I place an order 5 days ago, yet the item is still with sender. Vans say it has left them and is with international courier and that my item will arrive 9 working days after ordering. What a bunch of cowboys. Literally every other online retailer can run rigs around them. I will NEVER buy vans again now. And you have to ask, why don't they respond to all these negative reviews? Tragic.

Gave my parcel to a neighbour who won’t give them back now won’t give me my order
£60 just lost.

Purchased a gilet through ASOS as they are now a brand partner, selling and distributing via ASOS’ website.
My order was returned 5 weeks ago, however Vans seem to have lost my return or not processed it.
I’ve contacted customer services twice and was told somebody would respond to my issue within 48 hours, we’re at 6 days now since I last contacted them.
I’m now £38 out of pocket, without the item I even purchased. Call it theft if you will. Absolute shambles of a company.

Shocking service by vans customer service. 5 day old shoes and so uncomfortable by a design fault and the company is not interested at all. I will never ever shop with vans again.

Sloooow delivery service.

Service support is sketchy - when I tried contacting support staff to find out why my boots were late I found out they were apparently unable to check on progress or for the reason for the delay, or even if it will be coming at all.

All they could offer was a refund (up to 10 working days to appear in my account) and then I assume another 7 working days for delivery number 2.

Fortunately I didn’t need to go down that route as they arrived a couple of days later.

Once the delivery lands in the UK the Yodel tracking and speed is good.

Happy with the product just a bit painful getting there.

Awful delivery service. Still haven’t even dispatched order.
I forgot how terrible Vans are at shipping.my previous order was two weeks before Christmas and didn’t arrive till mid January. They say 5ive to seven days on the website yet I’m the order confirmation they save 4 -5 days. So which is it? And does that include the time it takes to ship the item. Three days since purchase and still not even shipped.

Do not order from Vans, you will be disappointed, they use the worst delivery company,Yodel, I waited on three separate occasions only to be told that the driver was unable to find a 140 apartment complex! Every one else manages!
Shocking really let me down

I've ordered the same pair of shoes three times and each time they arrive mouldy. Won't use vans again

Just the worst product falling apart straight away

I placed an order online and received it within three days. Several items were not to my liking and I used the Yodel return service. I was refunded within three days and was kept updated with the process via email. I had a question regarding the order and spoke with support via the online chat. Unfortunately, my issue was not fully resolved but alternative options were offered. Overall it wasn't a bad experience.

I love Vans, they are great shoes. But their website and delivery is stuck in the past.

Slow website that will often crash on mobile.

Their standard delivery options takes AGES to get the shoes to Yodel (don’t get me started with Yodel - why companies still use them is beyond me).

I had one delivery from yodel which should have been my vans was actually a package from a completely different company - to be fair to Vans, they handled the situation really well.

Although the fact that Vans haven’t claimed this Trust pilot page and tried to manage these reviews suggest something is seriously wrong at the company and their customer service department.

Terrible service. Ordered clothes, assurance on the website that the package will be delivered within 4 working days. After 4 days, writing and calling the Vans service center. After 8 days, I receive a message that they have great information for me: "your parcel has been lost, so we will refund your money within 10 days." Seriously?! is this great news? for whom? Terrible... I don't recommend it.

Vans sent an email about a significant data breach affecting customer data more than 3 months after the date of the breach (which is said to have occurred on 13 Dec 2023).
Now, at the end of March, they alert customers to what is stated to have been detected on 13 Dec last year - and what precautions to do, what to watch out for.
Thank you very much, this is breathtaking and dangerous incompetence - a data breach detected on 13 Dec 2023 with the implications and risks, plus the potential fraudulent contacts hackers could have been making based on that data all this time... is notified with this vast delay.
Customers all this time could have been contacted, as detailed in the email, by those who managed to access the listed personal data.
Vans... congratulations on a monumental and extremely dangerous level of cluelessness in how to handle such an event.

I bought some vans, wore them for 2 weeks and they have developed a lump in the middle of the sole, customer services have refused to replace them.
I've been a customer for years, have owned many pairs, I will not buy another pair of Vans again and I won't buy them for my children.