Vans Reviews 

Ordered some items as Christmas present totaling £146. Advised 2 days later it had been shipped but no further updates for a week, bearing in mind the customer promise for delivery is 3-5 working days. Tracking via Yodel hadn't updated for 3 days either. I left it a further 48 hours and I got an email from Yodel advising my parcel had become lost in their network and to contact the retailer.

I originally spoke to a Petra who advised the parcels were not lost and advised they were showing as out for delivery via Yodal, blatant lies as I was looking at the tracking, then they stopped responding when I questioned the misinformation.

I decided to call and the person advised they would open an investigation with Yodel and I would hear back within 48 hours, 4 days later and no response.

I forwarded the screenshots of the emails to Customer care at Vans and I was lucky enough to get the wonderful Petra, who yet again gave me further misinformation.

So in short, I placed an order on 23/11 and it's now 09/12 and I am £146 out of pocket with no further funds to replace the items and I'm going round in circles with, possibly the worst customer service I have come across.

DO NOT BUY FROM THE VANS WEBSITE, as you risk being out of pocket with nothing to show for the money you spend. I'd advise buying your Vans products from another online seller.

Thanks Vans, for taking my money, bearing in mind I'm a single mother and not having gifts to give to my loved ones and sadly, I don't have the extra funds to purchase more whilst you refuse to sort this out.

I hope your Christmas is as abysmal as your customer service.

UPDATE - Received items 27 days after order placed and immediately returned due to the delay and lateness of the delivery. After 14 days I contacted customer service as my refund hadn't been processed and they advised and sent an email confirmation that my refund had been processed. It is now 5 weeks since I returned these items and my refund hasn't been processed and customer service are unwilling to help with the matter.

Ordered 7 days ago, no communication, no updates…. Still with Vans when I check tracking.
Spoke to Customer Services “really hard job” no use whatsoever. Asked to cancel order, asked for a refund, no updates.
No email address, zero Customer service!
STAY WELL CLEAR!!

Ordered some trainers last week. It says they have been shipped but they haven’t arrived. I’ve contacted yodel about this who have no information and have told me to contact vans who I have had zero communication with. I’m really unimpressed with the service. Would like my money back. I will never be placing an order with Vans again. Stolen my money, cannot get in contact with them. Awful customer service. Do not order with Vans

MTE Sk8-Hi Waterproof Shoes
Size: 12
Color: Tan

I have been wearing them for two days and the fabric is already coming off on both shoes at the top.

ordered some trainers, got an email the next day saying its been shipped. 10 days later it finally arrives. ordered some trainers from a different site about 5 days after ordering from vans the pair from a different site turned up the next day. dont think il be using vans site any more, no customer service's and the slowest delivery ive seen for a long time,

Update Nov 14th.
If you choose next-day delivery, Vans uses DPD.
This is excellent and well worth the extra cost.
After the nightmare of Yodel, I'm bumping up to three stars.

Ordered from Vans on Nov 2nd.
Delivery notification on Nov 7th.
Nothing was delivered.
Nothing on the 8th, Nothing on the 9th, Nothing on the 10th and now no delivery tracking information on the 11th.
I wasted one evening and three days waiting for a package that never arrived, so thanks for that.

Vans chose Yodel as their courier. That alone deserves a zero-star rating.

Placed an order, item received was damaged from the warehouse and was told I needed to return and raise another order, as an exchange is not possible for online orders or request only a 'partial refund' for a defective item.

Tried to make a simple online purchase (tried different devices and payment methods) but system failed. Contacted customer service and was told twice that someone would come back to me, they never did. no service at all

Their sizing is all over the place. As a general rule vans have very small toe boxes evidently designed for a fashion style that went out in the 1800's. If you have foot shaped feet and your toes are three dimensional then you may struggle to get a good fit. I've also had smaller sizes that are bigger than the next size up. How does that happen??! I guess they are making in multiple factories with little quality control. The website is utter rubbish and seems to really struggle loading stuff. I've been trying to login into my account for 3 weeks now. If you do find some that fit then they are good quality. But it should not require numerous returns to get the right size. They use Yodel for both delivery and return. My local Yodel guy is really good. But the returns shop are poor and lose stuff for several days.

The worst service I’ve ever received shoes were lost and not delivered but vans claim that they were delivered so will not receive a new pair of shoes which were for my 1 year old daughter.
Absolutely appalling

Had to return a pair of shoes as they were slightly too large, and needed to order a smaller size. I got the cash refunded, but continued to wait on any news of my £70 gift card that I used on the transaction. Nothing was mentioned about gift cards on any of the refund emails, so i messaged, and it turns out it gets returned to the same gift card, which I threw away after I was done ordering the 2 week prior to returning them. How stupid! It doesn't say anywhere on it that it's to be kept.

Online help said they couldn't do anything and that I need to get in touch with whoever bought it and go into store to sort it out. How useless! I needed to order these shoes for holiday so they'll arrive in time so I'm being made to pay the full £130.

Absolutely appalling Vans on line orders and customer service. I have turned my awards into promo vouchers of £75 the vouchers do not work on their site or any discount code. I only gave less than a month to use these. Waste of time speaking chatting on line or emails. To only be told we are sorting out the o line system it will be up and running within 48 hours still not working after 8 days. The told to order without code sent order number then they will refund be the £25 promo vouch ( can o lay use one per item over £35 which does not include the postage cost). Did all this several phone calls emails chats on line to be told give them a further 24 hours. Love list d fed with in this companies online site chats emails phone calls. When I asked for a complaints form I was informed they only do surveys after the case is closed. Never again😡

I do love Vans backpacks and they are high quality and last longer than the likes of Nike. However, it’s the service which makes me reluctant to purchase further direct from Vans. First, Vans exposed my personal data in a data breach resulting in large volumes of regular spam mail containing scams, luckily I was using iCloud Hide my Email but my other data is still vulnerable. No sympathy offered, compensation or protection meaning I had to purchase identity protection costing me.

I trusted them again for an order. Delivery stated 2-4 days, however, this is only after dispatch. However, the order was not dispatched on time and customer service just read from the website, refused call from manager. Disappointing service.

I ordered online and they came scratch and I believe they are not new, delivery also very bad..

Avoid! Placed an order over 2 weeks ago, no communication. Apparently Yodel tried to deliver, yet I’m still waiting for a tracking number to be sent. If you have a PayPal account, raise a ticket to get your money back.

I'm extremely frustrated with VANS for completely ignoring me as a customer. It's absolutely unacceptable that you didn't even contact me. My parcel 69820807 wasn't delivered, and I hold both you as the seller and Yodel, who has been completely dishonest, responsible. This is the worst customer service experience I've ever had. I have left negative comment on social media, Trustpilot, Google reviews and reported you to Trading Standards. Case Number: 19261300 this is the 3rd one. You indeed are useless.

As most other reviews have stated there is just no customer service. I placed my order and expected delivery within the 3-4 days stated at checkout and the order is still showing as 'pending'.

It is not possible to contact the company via their website as the buttons do not actually work.

Clearly there is something very wrong with the company and it is no longer the company many of us have grown up buying from. It is not trustworthy or dependable. I regularly order from companies all over the world, including some very small countries, who give realistic and honest delivery times and manage to deliver within that reasonable time frame. Vans has absolutely no excuses.

I can't speak for the quality of these most recent items as I'm still waiting for delivery.

Edit: The quality of the items is fantastic - the skate shoes and bag are brilliant, fit well and will last a while. Delivery took an incredibly long time and the company needs to sort this out. I haven't bought from them since due to this.

Vans don’t even deserve 1 Star!!!

Do yourself a favor and purchase from a different website, the Vans customer care dosen’t exist

Just ordered 2 pairs (different sizes) and one was delivered quickly, was having to wait for the other. Was informed but could have been clearer. Turns out first pair were the right size so cancelled the other pair to save posted and return. Customer service was excellent, super fast and efficient. I was very impressed and don't normally review stuff but when i saw the bad reviews on here I thought I would praise a company for getting it right - Very Impressed.