Vans Reviews 

Ordered shoes, stated 3 to 5 working days for delivery, its apparently not going to arrive for a further 12 to 15 days because they dont state stuff ships from Prague sometimes.

Bought a belt and a bag - bag was not delivered. Customer service is non existent - has this website just stolen £50 from me???!!!!

Just made a first order from Vans UK, & was really worried after reading the many negative reviews on here. Should not have worried though, as order was delivered promptly with no issues. Would not hesitate to order from them again.

I ordered a pair of Vans from Amazon and within a few months, the soles started coming away. Vans told me Amazon was responsible, so I got a refund through them- but had to pay extra for a replacement pair because the originals were no longer on sale.

Same issue happened again, and this time Amazon directed me to Vans. I asked for a refund, but it took over a month of back-and-forth just to get a voucher for their own website.

When I finally used the voucher, the order arrived in separate deliveries- one of which wasn't even sealed properly. Their website tracking still shows everything as “processing,” even for the items I’ve already received.

Summary:
Poor shoe quality—they don’t last
Poor customer service—slow, confusing, and unhelpful

Overall: not worth the hassle

Also like other reviews I am waiting for a refund, I have been waiting over 2 months after they acknowledged receipt of my return (and have had to chase it up every couple of weeks), I keep getting promised a refund for the returned item but it never arrives. Had to open up a dispute with PayPal in the end.

I always wear Vans and place orders with them all the time, and this is the first thing I've had to return, really disappointing experience. Thankfully I paid with PayPal and could ask them to step in.

Was offered a 20% discount from vans for my birthday. Ordered some Vans in time for my sons to gift me on my Bday. Dispatched day after, meant to arrive three days later. Didn't arrive chased up with Yodel and they stated Vans still had them. Chased it up numerous times and told would be here before Bday. Never arrived! Had to call and email vans numerous times to see where they were. Eventually over a week late was told they are issuing me a refund. Absolute joke, ruined my birthday and now waiting for refund. They even had the audacity to offer me another 20% off my next purchase. Stay clear from Vans direct awful experience

As per other reviews below. I’ve been waiting on a refund for 40 days. They were only returned as the product was faulty. Shame to see any glimpse of quality has gone down the pan with Vans.

I’ve been waiting for a refund for over 2 months. Have proof that they received my return back at the end of March but no refund. It’s £75, not a small amount, don’t know what is going on!! Whether they are in financial trouble or they have had their systems hacked - all I get told is their is a problem with refunds but no explanation why.

Will not be shopping with them again

2 months and Still waiting for a refund!! £123 is not a small amount. I email them every week for an update as no one seems to know anything. Keep being fobbed off with it’ll be refunded but we can’t say when!! NOT GOOD ENOUGH! 🤬 I will never buy from VANS again. Not trustworthy and customer service severely lacking.

I've been waiting 2 months for a refund on returned items. Vans have accknowledged they are at fault and are blaming a computer system change over for the problem. They still won't give me a date for when I will be refunded. I have spoken with them multiple times about this without sucess. They are an absolute joke of a company to deal with!

Ordered a pair of trainers that lasted less than 2 months and only a few wears, the back started coming away.
When contacting customer care, they claimed that it was due to ‘how I put the shoes on’!!! Which is absurd.

Please do tell me how I’ve survived nearly 30 years without this happening before.

But of course, it’s clearly nothing to do with them. When responding to their accusative email, I got an ai generated response, claiming they could do nothing. As stated to them, I WILL NEVER BUY VANS AGAIN!

Never been treated so unfairly by a brand, which I used to think quite highly of.

If you order in their website don't expect it anytime soon, I've been waiting for weeks!

I ordered 10 items - 6x T-shirts, 3x jumpers and a pair of kids shoes. All I received was the shoes so checked on when I would receive the rest of the items thinking they were coming separately and the reply I got was that they are satisfied that all items were delivered correctly and will not issue any refund. The parcel bag was so small and would not have even fit all of the 10 items which I sent pictures of it them ! So now I’m having to dispute a case with PayPal. Absolutely disgusting customer service, and I’m potentially losing out on £450 ! Feel physically sick. Really hope PayPal helps me. ‼️ DO NOT ORDER FROM VANS ‼️ SCAM SCAM SCAM

12 days that it says the orders have been shipped and still no clue where my orders are.

Customer service non-existent

Absolute nightmare to get shoes for my son from Vans. On Saturday i supposed to get them to be delivered and of course without any attempt. On Monday i called to Yodel and they said they don’t know what happened so i called today again and the closest day when it can be delivered is Thursday. If i would know after ‘attempted’ delivery on Saturday i will have to wait 5DAYS for other delivery i will order shoes from different brand.

Over a week since ordering, the courier doesn't have the item, despite Vans saying it's "shipped". The estimated delivery date was yesterday.

Customer Service can't do anything except look at the Yodel tracking that I can see. For some reason they can't speak to their own colleagues to find out where this order is. That would be impossible, it seems.

I'd be highly surprised if it's not lost, if they even had it in stock at all, and annoyingly it was the last pair in that size, as size 12 Vans are generally rarer than hen's teeth anyway.

I stupidly didn't read the reviews before ordering. Heed the advice of everyone else here: don't order online. Go to one of their stores, where they'll have a small handful of stock and nothing in your size.

Garbage company.

No reply from customer service around faulty products. No glue sticking down sides of shoe.

Authorised vans stockist told me to contact them to fix but they won’t reply.

Shoes were not delivered to me, they were delivered to another address (no idea where) I had photographic proof, but Vans just got back to me saying as far as we're concerned they've been delivered, so basically I lost out on 4 pairs of shoes AND of course the money. Very upsetting

Shocking customer service from this company trainer return that end up back at my house then telling me I’d gone pass the return date

Worst customer service experience I've had in a very long time. I ordered an item with premium next day delivery, it did get dispatched and delivered next day as I paid for, but somehow to the wrong address, and the delivery company couldn't tell me where it was left (bad enough but not Vans fault I know) and I was told I need to contact Vans directly. So I did and heard absolutely nothing back. I spent an hour door knocking to try and track it down, nothing. So I re-ordered the product because I could just tell customer service was going to take an age, and requested a full refund for the original order. And guess what - heard nothing back from that either. I've just sent another message expressing my complete dissatisfaction at my customer service experience, but don't have high hopes for that message either. I see from the rating here I'm not alone in my experience.

Silly thing is, delivery issues just happen sometimes, I get that, I work in eCommerce myself. But the complete lack of any communication from Vans is what makes it so bad. Just getting a message back, "sorry, we're doing what we can" kind of thing would have massively helped improve the experience. An acknowledgement, and some sign of activity, that's all I'm asking for.

UPDATE: as predicted, days later I've still heard nothing back from Vans. No refund, no communication, nothing. If there was a zero star option that would be my rating for this company