VenueScanner Reviews 86

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A fantastic service from Megan - she was super fast at getting in touch from our website enquiry and found a great venue securing a visit which resulted in our immediate booking. She listened to our n... Toon meer

Beoordeeld met 1 van de 5 sterren

Avoid this company if you value your money. We stayed with VenueScanner for 12 months and received 0 bookings. Not low bookings. Not poor quality bookings. Literally zero. Meanwhile they h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As a business I have tried many venue sourcing agencies and hands down find Venue Scanner the most successful and easiest to navigate. More importantly - they have converted enquiries and introduced m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Incredibly easy to see all the good venue matches. My event was fairly complicated with two very different space needs for the same evening, and Jess was able to match my needs with locations at the p... Toon meer

Bedrijfsgegevens

  1. Evenementenbureau

Informatie afkomstig van verschillende externe bronnen

Discover, search, compare and book. VenueScanner, the UK's #1 for venue hire. Book your team build, product launch, conference, party, wedding or fundraiser.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

86 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(86)

35 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic service from VenueScanner

A fantastic service from Megan - she was super fast at getting in touch from our website enquiry and found a great venue securing a visit which resulted in our immediate booking. She listened to our needs and saved a huge amount of time in searching and organising visits. Superb follow-up too - would absolutely recommend their services.

10 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Results

As a business I have tried many venue sourcing agencies and hands down find Venue Scanner the most successful and easiest to navigate. More importantly - they have converted enquiries and introduced me to clients.

8 mei 2026
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Thank you for your kind review.

Its been a pleasure to work with you.

Beoordeeld met 1 van de 5 sterren

Avoid this company if you value your…

Avoid this company if you value your money.

We stayed with VenueScanner for 12 months and received 0 bookings. Not low bookings. Not poor quality bookings. Literally zero. Meanwhile they happily collected monthly payments and continued pushing generic “account management” emails that looked copied and pasted from a basic marketing guide.

At the beginning everything sounds amazing. You hear promises about visibility, exposure, leads, growth and ROI. The reality? You are thrown into a giant directory with thousands of venues competing against each other while paying a premium subscription for nothing in return.

The “support” was painfully slow and completely ineffective. No strategy. No real optimisation. No active sales effort. No meaningful partnership. We generated more genuine enquiries ourselves through Instagram and Google than this platform produced in an entire year.

What makes this worse is the fact that they continue charging businesses monthly while clearly knowing many venues receive no return at all. Small hospitality businesses work hard for every pound. Paying hundreds or thousands yearly for zero results feels insulting.

We honestly would have achieved better results burning the money for warmth.
Terrazza Hampstead

7 mei 2026
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Thank you for your review and we are sorry that the partnership was not more successful.

We do feel it's important to provide some context.

While your listing did run for 12 months, payments fell into arrears after the first month. Despite repeated attempts on our part to resolve this and continued efforts to support your account throughout that period we were unable to secure payment. It was only following the cancellation of your subscription and the prospect of further action that the outstanding balance was settled. We're glad this has now been resolved.

On the question of results: our records show that enquiries were generated and passed to Terrazza Hampstead during this period. Unfortunately, the average response time to those enquiries was in excess of 70 business hours the equivalent of nearly two working weeks. In a competitive market, venue enquiries require prompt follow-up; industry best practice suggests responding within a few hours to maximise conversion. At that response rate, it is very difficult for any platform to deliver the bookings a venue is hoping for, regardless of the volume of leads generated. There was also only a 77% response rate to enquiries sent.

We remain committed to the venues who partner with us in good faith and are always happy to discuss how to get the best results from the platform.

We wish you well for the future.

Beoordeeld met 5 van de 5 sterren

Saved a ton of time

Incredibly easy to see all the good venue matches. My event was fairly complicated with two very different space needs for the same evening, and Jess was able to match my needs with locations at the price point I was looking for. Only feedback is for one of the venues (and not sure if this is VenueScanner feedback or feedback for the venue itself) - they showed beautiful panoramic views in their brochures, then put forward a room in the contract that had no views. Felt a little bit like a bait and switch, but Jess was ultimately able to get us the better view at a lower price.

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Megan at Venue Scanner made my life easier.

Megan at Venue Scanner was incredibly helpful, responsive, and genuinely friendly throughout our search process which took a few months. She helped identify the right conference venue, attendee/employee hotel options, and even found a great happy hour location I had not anticipated. She answered all questions timely and offered her thoughtful recommendations on the best options for our needs. What really stood out was her commitment. When out of the office, she proactively looped in teammates to ensure everything kept moving smoothly. I truly appreciate her professionalism and dedication, and I’ll definitely be reaching out to Megan again for our event next year.

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've worked with Venue Scanner on a brand event for a charity

I've worked with Venue Scanner on a number of occassions, and Ciara has always helped us with venue searching. Most recently, we were working on a major brand event, and she was absolutely outstanding throughout the entire process.

Ciara is consistently professional, responsive and incredibly proactive. She understood the needs and sensitivities of working with a charity and was always one step ahead. What really stood out was how commited she was to help us save vital funds and stay within budget, negotiating whenever possible and presenting alternatives without comprising on quality. She's always on point! No question was too small, and no request felt like too much trouble. Her guidance made what could have been a complex and overwhealming process feel manageable.
We are so grateful for her support and woud not hesitate to recommend her to anyone planning an event - particularly charities needing both expertise and financial awareness.
Thank you Ciara for going above and beyond!

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Accommodating, helpful and go the extra mile

I've worked with Megan from Venue Scanner two years in a row for an annual awards ceremony, and she has been nothing short of fantastic.

The service that Venue Scanner provides is extremely helpful and accommodating. From finding a range of venues across the country that meet our initial requirements like guest number and menu preferences, to arranging venue visits on our behalf; each stage has gone above and beyond and saved me and my team in marketing so much time.

I would recommend this company to anyone looking to find a venue for any type of event, and look forward to working with them again in future.

25 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Support and Seamless Venue Booking

VenueScanner provided outstanding support throughout our venue search. The process was smooth, efficient, and stress-free thanks to their clear communication and responsiveness. Everything was handled professionally, and securing the venue was straightforward. Highly recommend their service for anyone planning an event!

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Office Christmas Party

Kate from VenueScanner provided invaluable support when finding our Team Christmas Party venue (for ~250 people). She put together a selection of event spaces around London which all matched the criteria we had shared with her, whilst each offered a different style/set-up for us to consider. The viewings were very well organised and the one we picked was a great success. We can highly recommend VenueScanner for corporate parties!

4 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So happy about our collaboration with…

So happy about our collaboration with VenueScanner! They helped me source a venue for our team event and immediately understood the vibe we were looking for, sharing a range of great options that ultimately led us to the perfect choice. We’ll definitely continue working with VenueScanner and highly recommend them to others as well!

3 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What an amazing experience! Highly recommended

What an amazing experience!

Kate helped us find a location for our company’s 10th anniversary, and she did an exceptional job!
Thank you so much, Kate — the venue was wonderful, and your communication and organisational skills were outstanding.

We've had an amazing time, the location was beautiful and we were looked after exceptionally well.

22 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Zero enquiries

Zero enquiries, zero bookings, zero support and over 3K fees paid over 3 years. We DO NOT recommend this platform and believe me, they will chase you for the money eventhough they didn't deliver what they promised in the first place. Avoid!

19 november 2025
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Hi there

We're sorry that you're disappointed with your experience of VenueScanner. We always aim to ensure our partners see value in their subscription, and it’s never our intention for anyone to feel let down.

We were unable to identify you through your review so have requested information so we can try to work to solve the problem.

We do appreciate your feedback, and we’re sorry this experience hasn’t met your expectations.

Our goal is to always to drive value through the subscriptions and work hands on with our customer across their annual subscription period, making adjustments in strategy where needed to ensure we're driving the ROI you need.

The VenueScanner Team

Beoordeeld met 5 van de 5 sterren

Spent ages trying to find a restaurant…

Spent ages trying to find a restaurant that can actually host 27 people in a truly private dining room near our office to no avail. I put the enquiry out on Venue Scanner and Ciara came back with suggestions in under an hour. One was perfect and I ended up booking straight away. Super easy!

17 november 2025
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Thank you so much for your kind review - it was a pleasure to help and looking forward to working with you in the future.

The VenueScanner team

Beoordeeld met 5 van de 5 sterren

Excellent client relation management

I have been using Venue Scanner for the past year from the standpoint of a listed venue on their site - Christ Church Spitalfields, London.

They have an amazing team, who as well as being lovely ☺️are so invested in getting the client the right location for their events. I must have had 2 enquiries in the year where weren't a great fit from the offset, but the rest have been spot on.

The team know their stuff, with a solid background in events, which helps the process for everyone!

Looking forward to what next year brings.

30 oktober 2025
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Thank you so much for your kind review.
We truly value your partnership and collaboration. So excited for whats to come.

Best wishes

VenueScanner Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience, super helpful

We worked with Kate Whiteley from Venuescanner for our B2B events and she was fantastic in helping us find the perfect venues - responsive, knowledgeable, always very helpful.

16 oktober 2025
Review zonder uitnodiging
Logo VenueScanner

Antwoord van VenueScanner

Thank you so much for your kind words! I've passed this onto Kate. Looking forward to working with you again.

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