Viabox.com Reviews 

I was little bit worried about delays going on with a shipping carrier, but everything arrived at the end to my house.
My boxes were very well packaged and didn't notice any damages.

They notified me as soon as my purchases arrived at my suite.

I had them forward my stuff fairly quick and I received everything within few days.

My boxes were sealed with a security tape to make sure no one tampered with them during the transportation. I was impressed with the quality of the packaging. They arrived fast and tracking details was accurate.

This service works well, it is easy and convenient to use.

A+ customer service

They always delivered my boxes undamaged and I've used this company more than half a dozen of times in the past years.

Boxes are always professionally packaged and tracking info is accurate.

I would recommend this forwarding company without hesitation.

I requested few changes to my consolidation order and their support staff was very responsive.

My questions were answered very quickly and all worked well after that.

I'll coming back to use Viabox again.

Their site is to use and navigate.
I was notified by email as soon as my packages arrived at my Viabox suite and I paid shipping fees with Paypal.
My boxes arrived few days later, no hassles no damages.

I've used this service few times to buy and forward beauty supplies from the US and it always worked as expected.

I would recommend it to others.

This is my second experience with Viabox. My first time dealing with them was about a year ago and was more or less fine. This time around however things took a turn to the worse and that's because Viabox has made some significant changes to their shipping partners. The most affordable express shipping option they offer to most of the world now is TNT Express instead of DHL or FedEx (which they still advertise). TNT according to their own estimate should deliver the package within 2 - 6 business days to my country. I ordered a mobile phone and it was delivered to Viabox warehouse on October 3rd. A day later the package appeared in my account and I filled the customs decleration (which Viabox by the way did not respect and changed to their own description without consulting me). I then reluctantly chose TNT Express for shipping because Viabox is charging absurd amounts for DHL or FedEx. I paid $72 for TNT, while DHL or FedEx would've cost $250 or $650 respectively!!! Of course the problems didn't end there - my package was shipped with TNT on October 6th and it took until October 12th to leave the USA! Which is crazy for an express option since there were no holidays. But again the nightmare doesn't end there - while I was fully expecting to pay the customs fees for the package (I paid around $220) - it turns out that TNT charges an extra $95 on top of that just to release the package to me!! Again this is NOT the customs fees required by law or the extra fee some carriers charge if customs perform adhoc examinations - nope, this is just an extra fixed fee by TNT which Viabox fails to tell you about. By the way, similar fees with DHL and FedEx are about $7 - $10. Viabox should've warned me about this hefty extra fee for TNT and they did not. Why did I pay Viabox $72 for shipping if I had to pay another $95 just to get the package delivered?! TNT is also marginally slower in delivering packages than Viabox claims on their website.
Viabox should also stop advertising DHL and FedEx as shipping partners bacuse clearly they're not - no one in their right mind would pay $250 or more to ship a small package.
Viabox's customer support is not helpful besides giving you near robotic answers. They actually told me that if I wanted to fill my own description on the package I should've contacted them at least 48 hours before paying for shipment! Why then do they offer this option in the customer portal if they won't respect what I fill there?! Is the customer supposed to just guess?!
All in all I am very disappointed with Viabox and I will never use them again. I used several other shippers for many years and I can say for sure that there are WAY better options out there with cheaper and transparent shipping fees. Save your money and your energy and take your business somewhere else.

I used this service few times with no issues. Support team always very informative and friendly.

Awesome forwarding company to use when shopping from US vendors. I was able to get some hard to find electric supplies for my business in a short period of time and at reasonable shipping price.

The overall delivery times and performance is good. Answered my requests with courtesy and gave me updates on the shipping process. I would recommend this service.

This service worked exactly like it's supposed to .
Email Notifications arrived to my mailbox when my packages arrived at my suite . Tracking info was accurate and my items arrived to my house in good condition .

This reshipper was fast & communication was excellent.

Shipping rates were far below what other companies quoted.

I've shipped with them twice; both times they proved themselves to be professional and reliable.

My boxes were quickly delivered and in good condition when delivered.

Overall this forwarder service is affordable and reliable.

My forwarded packages were forwarded swiftly and arrived to my door steps within 3 days.

Everything worked as it's supposed to.

I reached out to Viabox customer support with several questions about shipping and custom duties and they were very knowledgeable about latest shipping regulations.

They answered quickly and they were very courteous.

I will for sure be using this service again.

I used Viabox for shipping an item on June 8th to Egypt. The fees I paid at their site was $14.6 for shipping and handling through their shipping partner Aramex. Unfortunately, when the items arrived their partner overcharged me an amount equivalent to $34 as a customs clearance surcharge.

I understand that I have to pay customs fees and duty taxes. But these $34 surcharge is neither customs nor import/sales taxes, it's only customs clearance administration fees collected by the shipping partner.

Considering the size of the surcharge, I personally went to the office and performed the customs clearance myself and paid the full taxes and customs. However, their shipping partner still insisted on charging me the $34 fee just to hand me the waybill. If I didn't pay, they would have confiscated the item and returned it. I had no choice but to pay.

This means the service quoted by Viabox as $14.6 ended up costing me $48.5 (not including any customs and taxes, which would normally have to be paid separately). This is almost 4 times the announced cost.

I have already complained to Viabox on June 16th and they replied promptly saying it's not their responsibility and I should solve that with their shipping partner (Aramex) on my own. However, till the time of this review, they are still calculating and collecting the shipping cost for similar items as $14.6 even though they beyond any doubt now know of the huge surcharge imposed by their partner.

I have to say that I have used Viabox services for business and shipped to other part of the world through another shipping partner and I never faced these hidden fees.

My final conclusion and recommendation is to never use Viabox's service again to my part of the world, unless they include regular/registered international airmail shipping so as to avoid the huge and unfair shipping surcharge collected by their shipping partner, who keeps such costs hidden and undeclared with Viabox's knowing and approval.

Mejor servicio de envío de estados unidos.

Recomendo a todos!

I used Viabox to ship my purchases from a couple of US shops to Australia.
Reasonable shipping prices! Fast and efficient ! EXCELLENT experience ! Thank You Viabox !!!