Viabox.com Reviews 

Exactly one year ago they shipped a laptop battery to me without any issues. Now they won't because they claim they are prohibited. I went back and forth many times with their customer service and gave them links to the FedEx, DHL, and UPS websites showing that they are not prohibited but simply require additional labeling, but they wouldn't even look at them. In the end they offered to reship the battery to a US address for approx. 10 times its value, even though I told them that the requirements for ground shipments are the same as by air, so if they can do that they can send them straight to me. A shipping company that doesn't even know the shipping rules is one I would avoid. I then requested that they be picked up in person by a person I knew who was going to be in Portland but they won't even let me do that!

I also made the mistake of recommending them to a friend who ended up having issues over their credit card charges. Now he won't use them anymore either.

One more thing, if you enter "Viabox Portland OR" in Google Maps it comes up with Liquidation Investment Services. That's probably why they won't let you go there in person. I would say others must have had trouble with them and this place is on the way out. The day they stop trading might be the day you have hundreds of dollars worth of goods with them waiting to be shipped. Then everyone will be out of pocket many times worse than me.

I love vaibox because it was a great service for me. Important Letter Bring me in some days. Thanks, Vaibox.com Team.

I was seriously nervous after reading some of the reviews regarding ViaBox but after sending a parcel through them i have to admit, i was well impressed. The item arrived and there was a photo taken and uploaded by the following day, I paid the shipping bill which was only marginally higher than anticipated and it was shipped the following day and a tracking number was provided.

It's the highest price does have among other international shipper. And they have very very long response to your request. Usually it takes 5 Bis days to answer your question or request. Bad service and quality and so pricey.

10/10 from me for Viabox. I've used the service several times during the last few months and every delivery has been perfect. Prices are reasonable, notification is prompt and accurate and the onforwarding is fast. I highly recommend Viabox without hesitation.

Horrible, they took 10 months and I emailed them every week so they could solve my lost package issue

Item took more than a week to ship out from their warehouse. There is no explanation or support from them. I wish I could have read the review here before subscribe to the service and have several packages on hold with them.

Pathetic service and ridiculously high fees to ship. I've used myUS to ship previously to South Africa. Their services are transparent. No hidden fees. With Viabox, I feel that my items are being held to ransom. I paid about $400 for shopping, but they expect me to pay $472 to ship!!! This is excluding the customs fees which I'm expecting to pay.
Bottom line, DO NOT USE THIS SERVICE TO SHIP TO SOUTH AFRICA!
Their site is very unfriendly and customer service is very poor.

I used Viabox for couple years now, it was really good and i stopped a period of time and i use them again this year. They have changed. It was cheap and effective, but this year i used 3 times, i found they are very expensive now. I compared it with myus.com, similar weight ends up at similar price (difference was less than $10) but myus is using DHL which takes only 3 days to HK, and viabox uses TNT which takes 10-15 days to HK. They claimed TNT economy will take 4-8 days to HK but it never happened, which makes me very upset. I thought paying more could enjoy faster delivery but obviously not, if i have to pay that much why not using DHL?
I think i will stick with myus.com or others in future. And recently they refused to ship my necklaces and ask me to fill in MSDS report which by the way looks more than ridiculous to me. This is it.

Je voulais me faire envoyer une paire de chaussures . A l'aide du calculateur Viabox, j'avais estimé le poids du colis à 3 Lbs et un poids facturable à 6Lbs. Viabox proposait plusieurs choix de transporteurs et de formules à partir de 72$. J'ai donc choisi Viabox.
Lorsque Viabox a reçu mes chaussures, le prix du transport le moins cher qu'ils m'ont proposé étaient de 132€.
A cette étape, et ne connaissant pas le poids et les dimensions réels du colis, je n'avais pas d'autre choix que d'accepter ou de perdre les chaussures.
Mon estimation du poids facturable s'étant avéré exacte, je considère que cet écart de prix est inacceptable.
Je déconseille donc vivement Viabox

I tried shipping 19lbs (dimensional weight) recently using Viabox, decided to give it a shot after using another forwarder for many years. It cost $187 with the TNT option at Viabox, which takes up to 6 business days. However, I checked the shipping cost at my usual forwarder for the same weight. It costs only $122, and is shipped via a note reputable and faster express service, which takes just up to 3 days!! I could even choose a cheaper option that costs just $87 if I can wait up to 5 days!

I am so upset with Viabox and should never have switched away from my usual forwarder.

I have used few other shipping services that forward packages from the U.S. but since I started using Viabox, I was hooked.

Their prices are much lower comparing to the rest and their service worked fine every time. I would highly recommend this service to others.

I bookmarked this service a while ago but I was always hesitant to use it.

Finally used it for some holiday shopping, and it worked as expected. I'll be using again for sure.

I´ve ordered an item (handbag on sale) from US Michael Kors to address provided by ViaBox for free. I payed online with card and the item was at ViaBox within two weeks. Firstly I was literally frightened. I came thru a lot of reviews and articles about ViaBox and most of it was pretty bad. The item was quite pricey so I tried to cancel my order at MK but they told me it´s too late to do so. It took about a day or two to find the item on ViaBox website, the photo of the box taken by ViaBox stuff was pretty much unrecognizable - it could be anything. I took the risk and payed for the transport to my country (central europe). I chose Aramex for transport - it was one of the cheapest but still it cost about $130 because of the "Dimensional Weight". It took about a week and my box was in Europe - Great Britain, then it was there for another 12 days and one more day to ship it to my country - I´m not sure why it took so long, maybe because of the Christmas time. I´ve recieved some power of attorney and other stuff from Aramex to fill up and send back to them. They charged another fee - about $30 and I had to pay tax. In total it took about a month to get the item here, but fortunatelly it is here. The MK handbag cost me about the same as if I would buy it in a local shop so it wasnt really a bargain as I thought at beginning. Hope my review was helpful.

Saved about half off shipping between U.S. and U.K. Worth using.them for multiple shipments and larger items.
My advice to avoid wasting time and money with them - that unfortunately some people do - take your time to learn the ropes properly (it pays), remember to declare the goods through them beforehand to avoid unnecessary domestic processing fees and really make sure you keep your email conversation concise, since longer emails get lost in translation in my experience.
Photographs of delivered goods clears out any misunderstanding faster since the email communication can be slow (sometimes product details like volume etc from the sender can be inaccurate).

If you do this and get to know the website functions/`tricks` properly and their service is incredibly flexible and versatile with a price that is extremely hard to beat taking into account all the extra features in service.

I ordered 2 tablets for my children for delivery before Christmas. The items were delivered to the VIAbox warehouse on 15th December. I had to chase up with a couple of emails before they acknowledged that they had received these. Viabox then 'sat on the items' till 19th December before they dispatched. Looking at the tracking status, the packages then left Los Angeles on 22nd december and they are currently showing a delivery date to Canaeda of 28th December!!! That's 2 weeks after the items were delivered to the VIAbox warehouse in Oregon.

That's completely unacceptable. And to make matters worse, they charged me 90 US dollars for the courier service!

I sent Viabox several emails and I found their responses very slow and they did not address the issues that I raised in my emails.

Summary: do not use them if you need your deliveries quickly. also be aware that you will pay through the nose for courier charges and yet you will receive a slow service.

I discover their services by receiving an ad on my browser and decide to test. I bought some shirts and received the package at Viabox. The actual weight is 3lb, but the billable weight is 8lb, the list of shipping cost ranges from 83 USD to 1165 USD !!! I usually pay a half to send my packages to France using another forwarding service.
There is no way to change your forwarding address (I wanted to forward it to my another US address which will send it to me with a much lower cost). So you have no choice : you don't use their service and loose your parcel. Or pay the shipping cost with a super high price.
I don't believe that i can find such a Dishonest service from the USA !!!

I signed up for Viabox a couple of months ago as I do a bit of shopping each year and also get gifts sent from the US from my relatives. I usually use another company but was lured in by the lower cost option that Viabox said they were. There is nothing cheaper about this service and the additional time it takes to do anything and the inaccurate information that is on their website in relation to shipping companies just makes for a very stressful situation. The only thing is that their customer service is pretty responsive but are incapable of helping most of the time and just give you generic information that is not helpful. I am currently waiting on a shipment that was supposed to be on a 4-8 day shipping service from TNT. What they failed to tell me prior to me booking this shipment was that it takes 2 days to get to TNT and then the service is 10 business days. The last time I checked that is 12 business days. I am so stressed as I have no idea if my children's presents will arrive in time for Christmas. In my opinion they seem to charge a lot more than other forwarding companies for using services like USPS and DHL, which are companies I would normally use and trust. This company may not charge fees for things like consolidation but you will pay for it with time, crazy shipping fees and stress (which nobody wants more of in their life) I really can't see me ever using this service again. Oh and they don't open on Saturdays

I have used their services twice and going to ship another lot of items to Malaysia. Items received were satisfactorily packed if compared to MYUS of which i have been a member for a number of years ever since i have been shopping on Ebay.

We bought some gadgets on Black Friday from a couple of US web shops & I had Viabox forward then everything to me.

Few days later, all my boxes showed up at our house safely.