Viabox.com Reviews 

The only reason this rating gave one star is that it was not possible to give less than that. Viabox charged me a billing weight of 7 pounds for some coin batteries that they said could not be shipped then- after several emails back and forth- only refunded me a portion of the weight they originally charged for the shipment. First off, these were coin batteries that weighed maybe 2 ounces NOT SEVEN POUNDS. Secondly, if they can't ship them that is OK but why do I have to pay an overly ridiculous billing for seven pounds when the invoice is made and then be refunded only a portion of what they charged for the shipping fee?

Viabox uses some kind of ridiculous method to determine the weight of items that are forwarded. They measure the package size then come up with what they think it should weigh regardless of what the actual weight is of the item. i would not complain if they just weighed the package then used that as the billing weight but to come up with some pie-in-the-sky number which is completely unrelated to what is in the package is ridiculous.

I was charged over $200 for a package that UPS said weighed only 7 pounds total. The package was an amalgamation of several orders none of which weighed more than a couple pounds. The shipping charge was over three times the cost of everything that was included in the shipment.

I have noticed that Viabox has many negative reviews on Trust Pilot about service and billing and I would have to agree that this is a poor choice to use if someone wants to have items forwarded overseas.

Sign me a very dissatisfied customer

Quand vous pensez faire une affaire en achetant des produits moins chère à l'étranger grâce à Viabox c'est faux! J'ai acheté des jeans Levi's au USA pour 3 jeans j'ai payé 90$ + 94$ le transport + 40 € pour Fedex petite surprise pour les frais de douanes qui n'était pas inclus dans un transport à 94$. Alors le prix du transport dépend Edu volume et du poids de la marchandise mais pour 3 jeans...
A EVITER A EVITER NE FAITE PAS LA MÊME ERREUR

They hold your packages HOSTAGE.

I used the website on my phone to order mail. The shipping rates that their website showed on my phone were much cheaper than the rates shown on my laptop. So, I paid for my package remailing and checked out. A few hours later, they send me a bill for a few hundred more dollars. Yes, a few HUNDRED more dollars to get the package that I checked out/paid for already. They claimed the previous shipping rate was wrong. Ok, then why did their mobile website allow me to checkout then?

Rates are absorbent in general. I ordered a photo print that weighs literally no more than a 8 x 10 piece of paper. I paid $18 to ship this with the "economy" shipping option. I ordered 10 wedding invitations on 5 x 7 notecards wtih envelopes. The cost to remail these 10 cards to me was over $150.. .WITHIN THE USA. Yes, we're talkign $150+ to remail 10 greeting cards WITHIN THE USA. I live WITHIN THE USA. Seriously, Amforward lures you in with supposedly cheap shipping- then MULTIPLES their rate after you actually get packages sent to them.

I've paid over $400 this month ALONE to have ViaBox remail me 10 greeting cards and 1 8 x 10 photo print. WITHIN THE USA. Truly absurd pricing.

They often deny some mailings, claiming it's a prohibited item... AFTER you pay for it. I ordered a small novel/book. They refused to send it. It wasn't a banned book or anything scandalous, but they refused to send it.

If you are shipping items EVEN WITHIN the USA, their remail shipping rates are outrageous. If you're international, I can't imagine the absorbent rates you'll pay.

RUN from Viabox. Seriously. Unless you're a millionaire, RUN, RUN, RUN!!!!!!

Suporte fantástico realmente o viabox é muito bom com um ótimo suporte ao cliente

I compared the different reshipping option and chose viabox based on their website showing a comparison table where they boast free repackaging service, free consolidation service and no hidden fees.

First their service is very basic, almost everything has to go through opening support ticket which can take 1-6 days to get answer which often fails to address the question but they close the ticket as solved anyways.

Support is slow, not efficient and at times feels like talking to a wall of bricks.

There is no way to ask for repackaging. this has to be done through opening a support ticket and filling everything manually. Then here's the answer I got from support about using their free repackaging service:

-- start quote
As this is a free-service we receive a number of requests everyday. Therefore, please allow 2-5 business days for our warehouse to complete a repackaging request. (We can repack 10 orders maximum per request)

Less than 10 items : Free
10-20 items : $25
21-40 items : $35
And so on, +$10 for each 20 more items..

Note: Once your orders are in the repacked box, we will not be able to add in new orders
-- end quote

I have 34 regular mail envelope to open and put in a single cardboard box I provided. I followed the instructions and stayed under the 10 items/request so I open 1 request a day for 10 items to be added to the box.

They were all denied, support sent me another message telling me that now the limitation is not 10 items/request but 10 items per box. To get the free repackaging I have to split my 34 letters in 4 boxes.
All the mail would comfortably sit in one box as it can hold about 10 times as much, the catch is that shipping fees is calculated based on volume so 4 boxes would net them a much bigger shipping fee.

Now shipping fees, viabox offers a shipping rate calculator which is fraudulent, the proposed shipping fees are clearly marked up for no reason, but on top of that for no valid reason suddenly the cheap option are "not available for my country".
If i want to ship one large parcel i can ship with the not so expensive option, but when I want to ship 20 consolidated letters which is much smaller and lighter than the large parcel this option is removed "not available for my country." and the cheapest option is $250 to ship one large envelope with 20 letters inside to Europe.

Hidden fees all the way, from being charged for a free service to hiding fees in marked up (maybe x4-x6) shipping cost.

I feel taken hostage as my valuable items are in their storage and If I don't accept their extortion scheme, they will put my stuff for auction after 6 months. Legal action is not an option as I'm overseas and not a US citizen.

I advise to stay away from these lying crooks, or if you choose to do business with them, try to have the less possible number of items, expect slow and difficult must go through support and very expensive shipping fees.

It's probably cheaper to go with another reshipper which tells you upfront how much they charge.

Très bon site ! Manque un peut d'ergonomie mais chaque question a sa réponse sous 24 H max . Réactif et précis je reviendrais

Their Shipping rate calculator is fraudulent. I check him before i join and he seems very fair on a cheapest forwarder (Asendia), and on my big surprise when the package arrived to them (less than 1oz) the price was tripled. That isnt all, they manage to lost the package, since nobody responded on my claim i open case with paypal and paypal refund me for what i pay to viabox for forwarding the package. I lost the money what i pay for item on ebay but i learn something - dont use Viabox. Avoid in big circle.

They falsely advertised how they shipment rate is much lower than competitors like MyUS.com so I took a leap of faith to try their service. The dimensional weight came out to be doubled the actual weight of the products and when cross-checking shipment rates from the same carrier for the same dimentional weight on another forwarding site, the price is 30% more on Viabox. Will never use them again and would recommend others not to either.

I went with viabox because their initial shipping estimate was the cheapest. Sent my package to them. The shipping rates I was quoted quadrupled. Quotes well over $200 to ship a book. Ridiculous! I needed my package do selected the cheapest option.

The tracking number they provide is a joke. There are no updates even days after shipping. I will never use them again.

Viabox were running Google Adwords campaigns, claiming to be half the price of their major competitors. They want to charge me $200 to $3,700 USD to ship 4 bottles of wine to Australia.

Absolutely never deal with this company.

This was a terrible experience. I thought I'd give these guys a try but it was a huge mistake. Shipping prices are exorbitant and absolutely no care is taken in packaging your goods, items are simply thrown into a box and shipped. This caused an otherwise new appliance to be badly scratched. They also managed to forget to ship one of my items and tried to blame it on me that perhaps I didn't look properly inside the box. It then turned our their shipping manager didn't ship it at all. Stay away from this company if you value your goods.

Worse service ever

First of all, their shipping fee is a lot more than other farwarding companies. I bought a shower head and a hair curler, and unfortunately chose their service. The pricing was almost twice than another company. They did not only charge shipping fee but also forced me to buy insurance.When I contacted them to advise that I thought the price was a bit too high and I would like them forward my goods to another local forwarding company, they told me I need to fill in 2 forms and provide IDs. I was happy to pay some money as well. But even after that, they could not forward my parcel to another non-residential address for 'security purpose'. Therefore, the conclusion was if you don't have any friend in America and you happen to choose their service, no matter how they charge you, you have to pay for it.
Moreover, after doubling the price, if you think you will get an exceptional service, than you are absolutely wrong. My parcel has been in US for 5 days, transiting from one warehouse to another and there are more places to go before they put it through the Customs. I don't know how many more days is it going to take to deliver the parcel into my hand. But the long period of transiting is definitely disappointing.
Last but not least, if you are trying to contact them via email or phone, then I all can say is good luck. Based on my experience, the average response time is 1-2 days. I asked them if I could change address and they took 48 hours to respond my email. How impressive!
All in all, expensive and slow shipping and lack of response are their features.rating 0 out 5. Wont recommend anyone to use it.

When I came to using a forwarding company, I was torn between Viabox and another company that was promoted heavily in an online shopping forum in my country.

I'm so glad I went with Viabox... At almost half the shipping prices and no additional or hidden fees, I couldn't be any more happier.

This forwarding service was very easy to use. Everything was straight forward.

Besides a slight delay during the transit, my boxes arrived without any damages.

Their rates are very low when compared with other freight forwarders

over 6month now viabox have been handling all my shipment i say again you guys are super b long live viabox

Nível internacional de profissionalismo e respeito ao consumidor !

Excelente empresa !

Nota 10/10 !

Customer Care is not good
VERY SLOW ON EVERYTHING
Consolidation process happens only once
Shipping Prices are almost double in compare with other companies

Do not use this company !

I would give them no stars if I could, they are so bad.

They use recycled boxes that are clearly inadequate for the contents. Fragile items are just crammed into the box with very little, if any, bubble wrapping or similar and my last box from them was so badly packed it bulged out on all sides.

I even had to ask them to put "Fragile" tape on the boxes.

They do not care about your goods or customer satisfaction.

All about maximising profit without a care for their customers property.

Making a claim is impossible, they just keep coming up with more and more conditons for making the claim and delay it as much as possible, probably in the hope that the claimant will just give up.

I have two outstanding claims where they have been "waiting for a response" from the shippers for nearly a year !

They have a Viasafe option where you pay them 2% of the value of the goods and they are supposed to deal with the claim themselves and not just refer you to the shippers. But even though I have asked to claim under the Viasafe option they have never responded to my request. Just a money making scam.

And after yet another shipment parcel with damaged goods I have had enough of them.

Any savings I might have made on shipping costs have been more than wiped out by the losses I have incurred due to their incompetence.

These guys are straight up crooks. They are unclear and inconsistent in their policies, and declare harmless items to be "hazardous materials," refuse to ship them, charge you to return the items to the vendors, and don't even refund your massive shipping charges. Stay away!

its a ford! they quote you one price and then increase. Canadians be aware of them. DO NOT USE THIS SERVICE. Customer service is great before the product is shipped to them then you are stuck. They quote me $29.99 and now my bill is $256.02