Viabox.com Reviews 

Rates to Brazil are really expensive, they take long periods to respond and when your storage time ends they don't let you know and disposed off your stuff!

would give no stars if this were possible

nonexistent customer service is the biggest issue. There is no phone number and no way to communicate except through live talk which is actually a misnoma as there is generally nobody there. 20 minutes between written responses is not unusual. 3 days is the avagage response time for emails.
They refused to ship one item which they said was flammable - took over a week of twoing and frowing with the product data sheet to convince them it wasnt flammable and had a melt point of over 1500 degrees f.
Took them 3 weeks to amalgamate the parcels 4 of which were missing for a time and not listed on the manifest. Even once they did manage to find everything on receipt 2 items are missing.

Then took a further 2 weeks to correct a postal error as there are companies on their drop down shipping menu that they dont use. But they dont tell you till you've paid for the shipping. It then takes weeks to get them to apply the monies paid to a different shipping option.

After 8 weeks without my purchases I was basically losing the will to live.
Most items finally arrived too late for the vacation they were ordered for.

This company and their directors (who are not listed anywhere on line) are the worst shower that I have ever dealt with.

Just dont go there - you will only regret it

Horrível a experiência que estou a ter com esta empresa, alegam que os produtos que comprei são derivados de tabaco e por isso estão a ter dificuldades em enviar os mesmos, já expliquei por a + b que não são derivados de tabaco, o team de suporte demora semanas para responder uma questão. efectuei a compra pelo Amazon dia 3 de Julho, os produtos estão no armazém da viabox desde 13 de Julho e até hoje não está resolvido a situação. REPITO, em termos de prestação de serviços é HORRÍVEL. Se fosse possível dar zero estrelas, assim o faria

Don't work with this company. A complete waste of time and money. The first time I ship with them, I'm told they have a glitch with UPS and couldn't process. It took almost a week for customer service to reply my email and proceed to return the items for reprocessing. Then, just as I paid shipping for a second time and chose FedEx, I'm told that they 'noticed' the package contains restricted items and I need to contact them again. At the same time, I got an email from FedEx that they've already picked up the package. Now I'm waiting for customer service clarification on what they did or did not ship. Viabox's shipping rates is very expensive too. I pay 40 dollars for 5lbs with another shipper. Here for 1lb I paid over 80 dollars. I'll never choose them again.

If there was zero star I would press that, this company should be closed down they do a huge dis service first they advertise that they provide marginal shipping rates then once they have your product what can you do except accept thier ridiculous shipping rates. Ok fine I paid 350$ in shipping for goods which totalled to 100$ ok. So I give a reliable carrier to carry the products that I have paid almost 500$ for at this point. So what do they do disregard your wishes and ship it through the cheapest carrier they can find and when you see that it has been updated by mistake as carrier you try contacting them 4 days before the items get shipped they don't respond and then once it does they lift up thier hands are like sorry the shipment is out. I need help closing down this fraudulent company. It doesn't deserve to exist.

Just real bad. Screwed up my delivery and wouldn't take the blame despite it being entirely their fault. Compensated me a fraction of what everything was worth after months of complains and legal threats from my side.

They never sent my iPhone 7 bought in November 2016, I sent 1 Bitcoin that at that time was $ 700. Now in July of 2018 they are $ 6300 and I never got an answer for that. Company scam, DO NOT NEVER WORK WITH THEM.

Not acceptable at all, really? This service is mental, i ordered a 12$ case from Walmart and as always no case for iPhone 5s can be more than 20 grams (They weight lower but that's my example), and then after they received the package from USPS, it showed nothing on my dashboard, so i contacted the support Tyrus or something was his name, he told me it will be there on monday or some other day, then i said how much will my package cost to shipp when it is no more than 20 grams, then he sent me a stupid calculator thingy to see how much it will cost i entered 0.2KG and it counted it as 1lbs and it was more than 100$ to pay for shipping, i got extremely mad at this and asked him why would it cost this much for a 20gram package then he said it will be counted as 1lbs and i don't even know what to say and i am sorry for the people that fall for this stupid scam, also he just banned me from chat, also Google please remove this site the which is the first one in the first page when you search for this, this is really something disgusting that should be removed immediately, if you are considering using this site please do not use it or you will get your money wasted.

They stole my Google Pixel 2 XL.

It should get to Germany but they shipped it to Singapore and the support always just say: "Wait for our managers to contact you"

I have waited 2 weeks and still no email from the "managers".

I’ve received 3 months ipsy at viabox and send it to Australia via aramex. I was happy when I received the package until I open my ipsy bag and only to receive 2-3items/bag while I supposed to receive 5 items/bag! i’ve received emails said my ipsy bag contain liquid and the shipment company won’t process it, and without any confirmation from my side, they ship my item saying it solved. You supposed to wait for my confirmation to send my package for God’s sake. It’s not like you will take responsibility for the missing item now?????

SCAM ALERT!!!!!

I've ordered 3 thongs for my girlfriend and 1 pair of boots which have a total value of 77$ and they weight like not over 1 kilogram. They are now asking me to pay 165$ to send it to my forwarding address.

I asked them to change it and send it to another forward company instead but they banned me from the livechat and they are requiring me for some stupid 1583 form which requires notary stamp and 2 proof of verification; drivers license or passport.

DON'T EVER USE THIS COMPANY! THEY SCAMMED MY PRODUCTS AS I AM NEVER GOING TO PAY 165$ FOR MY PRODUCTS THAT HAS A VALUE of 77$ WHICH ARE CALVIN KLEIN THONGS AND TOMMY HILFIGERS.

Monetary Loss: $77.

If you check BBB's website, which is an established consumer protection agency, viabox or Viaddress has a F rating. F being the lowest from A to F.
"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed."
In the "industry comparison" link at the bottom of the page, you will find 53 companies within the same business category (mailing services). Viabox has the most complaints over a 36 month period. There is only 1 other company close to viabox and its not even in the same range as viabox (5-25 complaints vs 25-99 complaints). A whooping 50 out of 53 have 0 complaints over a 36 month period. There is only 1 other company in the 1-4 complaints range.
Next, notice that viabox is classified under the smallest size category. For a company that claims to be the "leader in package forwarding", that's an incredible low size to be a "leader" of an international business category with so much exposure.

Very poor quality support. When you raise tickets with their support, they don't respond and ignore you.

Steal my phone. And don't ask to request

1. shipment tracking from ebay showed it was delivered to their addressed but viabox claimed they never received it. how am i supposed to contest that? usps shows it was accepted! but viabox insists its not in their warehouse. i demanded refund but they simply said i’d have to ask the seller. MY ITEM WAS STOLEN FROM THEIR WAREHOUSE and they RUDELY IGNORED RESPONSIBILITY.
2. plenty of shipping partners but ALL OF THEM ARE RIDICULOUSLY PRICED. they charged $56 just to ship to an adress in portland—literally the same city where my suite was located! i asked to send via usps priority for only $13 and no, they insist to ship via ups ground (where they probably make 70% profit) or they will discard the item.
3. you have to go to their mainpage and message their “zendesk” service in order to get a reply. if you message them directly from your suite (which would have been more covenient as it has your suite information already), you will NEVER hear back.
4. log in page ALWAYS takes you to “sign up now” (theyre always selling!) so if youre an existing costumer you have to search for the scroll up button just to log in.
5. user interface on the iphone does not display properly, always covering other boxes.

Dont use them. They are rip off. They have false information on they being cheaper than others. They charged 180 dollars for one and i am still waiting that laptop to arrive. Do not use them you will regret

I needed to buy a pair of shoes that were only available on US Ebay

Unfortunately that Ebay seller doesn't shipt outside the unites states.

After a quick web search, I came across Viabox and it was just what I was looking for

I have used Viabox few times in the past couple of years and I'm very pleased with their service.

My packages always arrived on time and tracking info was most of the time accurate. I'll continue using them & recommending them.

Cout d'expédition excessif. Décide unilatéralement d'envoyer un envoie partiel car un item était restreint par le moyen choisit, sans offrir de choisir un autre mode d'expédition. A payer pour un colis de 7 lbs qui en réalité en pèse 2 Lbs. En espérant d'avoir un remboursement !!!!

Primeramente tengo que decir que todo es en experiencia personal y que puede variar la situación de cada persona:
Utilicé Viabox porque había escuchado y leído excelentes opiniones de esta empresa, ofrece muchas cosas buenas pero demasiado para ser reales y he aquí donde comienza el problema, en cuanto al precio no es el calculado por su cotizador, tengo que decir que aunque el peso sea correcto ellos calcularán peso según dimensión, es decir mi paquete pesaba 3lb pero medía mucho porque el empaque era grande a pesar de ser solo dos chamarras, entonces le calculan 9lb, pero esto no te lo dicen hasta recibir el paquete, cuando calculas en base a la paquetería de donde compraste te da un precio pero al llegar a ellos te dan otro muy elevado (em mi caso el triple) pero ahí no acaba la cosa, ellos te mandan tu paquete con la empresa que elijas pero con el peso real, ahí está su ganancia, en resumen:
Cobran en base a peso dimensional y lo envían en base a peso real
Pero ese no es tu precio final, una ves que pagas espera el.paquete y la misma empresa (en mi caso UPS) te cobrará por importación, a lo cual finalmente mi envío terminó siendo $3.000 MXN, excesivo para ser ropa lo que compré.
Lo bueno: confiable en el sentido de que sí te llegan las cosas, el envío es relativamente rápido y sale al día siguiente hábil que lo pagas, a mí me llegó desde que lo recibió Viabox en 3 días hábiles... sin embargo creo haber pagado una cantidad excesiva por lo cual no pagaría de nuevo, tal vez con electrónicos.como un teléfono celular, el.precio sea menor puesto que el paquete será más pequeño, sin embargo, no lo volvería a intentar.