A customer with MS & walking challenges, good shoes are a must. So I loved my second pair from Vionic. However I had a problem with my recent purchase. Contacted customer services, sent some picture.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t not... Toon meer
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Toon meer
Bedrijf heeft geantwoord
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Contactgegevens
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Verenigd Koninkrijk
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,7
Gemiddeld
707 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No customer service
No customer service
You can phone and you can email but they just don’t get back to you. I only gave two stars because the shoes are good.
24 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback and for recognising the quality of our shoes. We’re really sorry to hear that you had difficulty reaching our customer service team – this isn’t the experience we want for our customers.
We take your comments seriously and are reviewing how we respond to calls and emails to ensure no messages go unanswered.
Your feedback helps us improve, and we appreciate you taking the time to let us know. If you do still have an unresolved issue, please reach out to us at hello@vionicshoes.co.uk.
Many thanks,
Vionic customer care.
Great customer care
Kimberley was exceptionally helpful to me. She rang me back when she could to sort out an order and a return. I have found Vionic more than fair in their treatment of customers. It is quite hard to phone but email is sufficient to explain a problem and Vionic, in my experience, always gets back.
25 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your experience!
We’re so pleased to hear that Kimberley was able to support you and make things easier with your order and return. We’ll be sure to pass along your lovely feedback to her. We also appreciate your comments about contacting us and are glad email has worked well for you.
Thank you for your trust in Vionic!
Kimberley was efficient and very…
Kimberley was efficient and very helpful.She sorted out my issue incredibly quickly.What great customer service !!!!
24 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind words! We’re delighted to hear that Kimberley was able to assist you so efficiently and resolve your issue quickly. We’ll be sure to pass your feedback on to her – it will mean a lot. We really appreciate you taking the time to share your experience!
Terrible customer service
Terrible customer service — Ordered via 3rd Party ( Freemans) but shoes were supposed to come direct from Vionic via Evri but they never arrived — replacement was sent out again from Vionic but unfortunately shoes were much too wide for me.
I could not return item via their link provided on the website and tried calling them over 2 days ….just recorded message …finally managed to talk to a very helpful lady who sent a return label ….over one month later still no refund of £ 130 and again have not been able to get hold of anybody on the phone nor have received reply to my email ….. I would never use this company again !
22 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to leave your review. We’re very sorry to hear about the difficulties you experienced and the delay in receiving your refund for your Freemans order.
Having connected with our customer service team, I can confirm they have since reached out to you directly to advise that your refund has now been processed. We appreciate your patience and are sorry again for the inconvenience caused.
Many Thanks,
Customer Care
Great services
I was very impressed with the quick and extremely attentive customer service. Their support was a great help to me.
19 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Yurie,
Thank you for your review, we are delighted to hear that you were so pleased with the customer service you received! I will be sure to pass on your feedback to our customer service team.
Many thanks
Vionic Customer Care
Lovely shoes
The shoes came in time I had ordered more for fit and style.when I tried to return i couldn't raise a QR code so asked for a returns label to br sent out. Which Vionic are doing for me. The shoes that I kept are really lovely even though they aren't cheap I am satisfied with them
12 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Karen,
Thank you for the review! We are pleased to hear that a member of our team was able to assist with your returns label, and that you are happy with the pair you kept!
Many thanks
Customer Care
Excellent customer service very helpful
Excellent customer service very helpful
11 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Uzma,
Thank you for your review! We will be sure to pass on your feedback to the team.
Many thanks
Vionic Customer Care
Excellent customer service from…kimberly
Excellent customer service from Kimberly who was thorough and efficient. She resolved my problem in less than 24 hours giving peace of mind.
I would thoroughly recommend this company first class.
6 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Elaine,
Thank you for taking the time to leave a review, we are delighted to hear that Kimberley was able to resolve your query so promptly.
Many thanks
Customer Care
No refunds. No service.
Ordered item but unfortunately had to return it.
Some 4 weeks later I still haven’t received a refund.
No response from their customer services team.
I guess I’ll have to start a chargeback through my credit card.
6 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi,
Thanks for taking the time to leave a review - we are sorry to hear about the delay in getting a refund on your Debenhams order. Having connected with our customer service team, I understand they reached out directly to confirm that your refund was processed for this order, and who the best contact is at Debenhams should you need assistance with your transaction.
Many thanks
Customer Care.
Incredibly Impressed with the Customer Service
I recently purchased a pair of Vionic 'Relax' open-toe slippers. The arch support was great, and it was definitely an upgrade from flat rubber sliders. I like that you can adjust the top. But I was disappointed to find the top fabric was thin and ripped after 3 months of use.
Despite the product issue, my experience with Vionic's customer service via email was outstanding. Kimberley was incredibly helpful and resolved the issue promptly.
I am very impressed with how professionally and efficiently this was handled. Based on this positive experience with their customer service, I will definitely be ordering a closed-toe pair of slippers for the winter.
28 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Laura,
Thank you for the review! We are pleased to hear that Kimberley was able to assist and turn your experience around.
Many thanks
Customer Care
Do NEVER BUY FROM VIONIC SHOES UK I…
Do NEVER BUY FROM VIONIC SHOES UK I ORDERED SOME SHOES AND THEY HAVE NOT ARRIVED I CALLEED AND RANG THEM NO RESPONSE . I checked the tracking infornation it says DPD and when i tracked it on their website it came with an error message . they have charged me next day delivery
29 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
We’re very sorry to hear about the frustration you experienced.
Our records show that your order was delivered, though unfortunately this was outside our standard service level agreement (SLA). As a gesture of goodwill, we did refund the delivery charge.
We also responded to your email on 1st September with the tracking details. We completely understand how concerning it can be when things don’t arrive as expected and truly appreciate your patience.
We didn't hear back from you, so we hope that your enquiry was resolved, but if there’s anything more we can do to help, our team is happy to assist.
Kind Regards,
Vionic Customer Care
Kimberley
Kimberley, was so kind about my return, as I
was late sending my trainers back.
26 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Mrs Summers,
Thank you for taking the time to leave a review - we will be sure to pass your feedback on to Kimberley and her team!
Many thanks
Vionic Customer Care
Excellent Customer Care VionicShoes to have…
I’ve found VionicShoes to have excellent
Customer Care. Great company I would recommend to anyone!
22 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a positive experience with our customer care. Your recommendation means a lot to us, and we’re so happy to know we could make your experience a great one.
Wishing you many comfortable and happy steps ahead!
Warm regards,
Vionic Customer Care
Lost parcel dealt with immediately
The courier company lost my parcel. I asked Vionic to put pressure on the courier to seek out my parcel. Vionic answered my call immediately and sent out a replacement pair of shoes without query. The assistant was very apologetic, despite it being no fault of Vionic, and was very helpful; dealing with the matter immediately. I would definitely recommend this company (the products are excellent too)
12 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Ms Elliot,
Thank you for your review! We are so pleased to hear that a member of our Customer Service team was able to resolve your query quickly and turn the experience around!
Many thanks
Vionic Customer Care
poor delivery and customer service
I ordered from this company - did not receive the item - chased customer service team 3 times but no response. Issue is now resolved - but not great customer service
11 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Hellen,
We are so sorry for the delay in response to your query, having connected with our Customer Service team I understand that despite the parcel being marked as delivered by Evri, it has unfortunately been lost in transit. We have since sent you a claims form to sign and are happy to process a refund or replacement.
Many thanks
Customer Care
Vionic have appalling customer service…
I placed an order for 2 pairs of shoes 2 weeks ago. Received a confirmation and some tracking info for DPD.
Nothing arrived so I checked the tracking on DPD and I get an error message.
Emailed Vionic with my order confirmation number to follow up. Got an automated message saying they're busy and it'll be 3 days.
After 3 days, still no response so emailed them again. Same automated message and zero response.
After 11 days, I saw they seemed very active on Instagram so messaged them there referring them to my emails.
2 days later and still nothing but the Insta stories are being updated daily... perhaps also automated.
I'm starting to think I've been scammed.
Next stop is the bank to request a cancellation of my credit card payment to Vionic.
Appalling customer service. AVOID.
8 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Annmarie,
Thank you for taking the time to leave a review – we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your delivery.
Evri initially struggled to deliver to your selected business address, and as a result returned the order to us. Having connected with our Customer Service team I understand that a team member has since reached out and processed a replacement pair. If you have any further queries, please do not hesitate to reach out directly.
Many thanks
Customer Care
Excellent customer service
Excellent customer service. I contacted Vionic to advise them that I was unhappy with the quality of a pair of sandals that I had purchased last year.
I received a very timely response, and was delighted to be offered a credit note, which I happily accepted.
6 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Margaret,
Thank you for your review. We are pleased to hear that our Customer Service team were able to issue you a credit note for the faulty pair, and that you received a response in a timely manner.
Many thanks
Vionic Customer Care
Terrible customer service…
I ordered two pair of shoes from Vionic shoes uk. One pair arrived swiftly but the other didn’t come at all. I had to make contact 3 separate times before anyone replied to my query. I was then told that the shoes were taken off my order as they were no longer in stock and that my money would be refunded. (I am still able to add the same shoes to my basket so it appears they are still in stock and selling well). The refund never came and one month later and two more emails by me I have been assured it is on the way- I’d rather the shoes than all this hastle.
15 juli 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Jen,
Thank you for the feedback about your experience, we are sorry to hear your order had a cancellation, and for the delay in hearing from our Customer Service team.
Unfortunately this was a cancellation due to a stock discrepancy, which can occasionally happen when we only have a few final pairs in stock and multiple customers purchasing. However, with returns it’s not uncommon for styles to reappear on the website.
I understand that your refund has since been processed, but if the style is now back in stock and you would like to re-purchase, please reach out directly and a member of our Customer Service team would be happy to waive the delivery fee.
Many thanks
Customer Care
Have not received my parcel and…
Have not received my parcel and customer service simply says it has been delivered. Absolutely horrible experience, would not recommend.
23 juli 2025
Review zonder uitnodiging
Kimberly in customer service was so…
Kimberly in customer service was so unbelievably helpful with my returns. I’m so grateful 🙏🏽
1 augustus 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Hi Reshma,
Thank you for your review, we are delighted to hear that Kimberley was able to help make returning your shoes simple! I will be sure to share your feedback with her team.
Many thanks
Vionic Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.