I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t not... Toon meer
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The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... Toon meer
Bedrijf heeft geantwoord
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Toon meer
Bedrijf heeft geantwoord
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Contactgegevens
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Verenigd Koninkrijk
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
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705 reviews
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Don’t buy from isle of wight
I needed to return shoes. No pick up points on Isle of Wight. 10 phone calls and several emails later pick up arranged . Stayed in all day . No pick up. Can’t get through to customer service. 12 phone attempts later another pick up has been arranged. No confidence it will happen. Won’t buy again from Vionic.
3 december 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your experience.
We’re very sorry for the frustration and inconvenience you’ve encountered with arranging your return, particularly with the limited pick-up options on the Isle of Wight.
Please accept our sincere apologies for the missed collection and the difficulty reaching our customer service team. Your feedback has been noted and will be shared internally so we can improve this process going forward.
Kind Regards,
Vionic Customer Care Team.
Buyer beware
Ordered a pair of shoes as a gift that were listed in the sale. 2 days later received an email saying the order was cancelled and I would be receiving a refund because the item is no longer in stock - their marketing and ordering system apparently struggles to cope in busy periods and lists items that aren't available. However, it seems that the pair of shoes are still being listed in the same size, just £25 more expensive...I note that other customers have complained about similar over the years, so not an isolated issue. Whether this is truly a clunky system that can't cope with customer orders that they haven't attempted to fix in over a year, or simply a rouse to extract more money from customers...I'm not sure...but I'd be cautious about buying from this company. They've lost a customer today, and a free shipping voucher as way of apology just doesn't really cut it when there are competing brands that offer a simpler, positive experience of shopping. Based on other reviews, I'll wait and see whether a refund arrives as promised...
2 december 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your feedback, and I’m truly sorry for the disappointment caused. This isn’t the level of service we aim to provide.
We understand how frustrating it is to have a gift order cancelled due to a stock issue. During busy sale periods our system can lag behind real-time stock, and we’re working to improve this.
Regarding the item reappearing at a higher price, our Black Friday sale had just ended, which is why the pricing changed. At times, product and pricing updates don’t refresh simultaneously, which can make items appear available when they’re not. This isn’t intentional, and we’re reviewing it internally.
We’re sorry the goodwill gesture didn’t make up for your experience. Your refund is already being processed, and we appreciate your honest feedback—it helps us improve. We hope we’ll have the chance to offer you a better experience in the future.
Kind Regards,
Vionic Customer Care Team
Extremely Disappointing Service
My order never arrived, and when I tried contacting Sam Edelman customer service by both phone and email, I received no response at all. After a couple of days of silence, I finally received an email telling me the item was actually out of stock and had been cancelled — something that should have been communicated immediately, not after I chased them multiple times.
I understand inventory mistakes happen, but the lack of communication and customer support is unacceptable. I was left without my order, without updates, and without any assistance when I reached out.
The voucher they offered doesn’t make up for the inconvenience or the poor service. Very disappointing experience overall.
EDITED TO ADD in response to the reply:
Regarding the statement, “I’m glad to see that our customer service team has since resolved the issue, and that you were able to place a new order,” things have not been resolved. I had to pay significantly more for the new order I placed, and it wasn’t in my preferred color or style like my original order — the one I waited and waited for but never received.
21 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the inconvenience and disappointment you experienced. This certainly isn’t the level of communication we aim to provide.
You’re absolutely right that you should not have had to chase for updates, and we apologise for the delay in informing you about the stock issue. We’re reviewing this internally to ensure we communicate more promptly in the future.
I’m glad to see that our customer service team has since resolved the issue, that you were able to place a new order.
If there’s anything else we can do to support you, please don’t hesitate to get in touch.
Thank you again for your feedback — it helps us improve, and we hope you enjoy your order.
Kind Regards,
Sam Edelman Customer Care
I have been wearing Vionic shoes for…
I have been wearing Vionic shoes for many years since I broke an ankle on one foot and a metatarsal on the other. I also tore ligaments on both legs so I was a pretty sorry limping mess. The only shoes that helped were Vionic, I have had many pairs of their boots, trainers, shoes, sandals, and slippers and wouldn’t be without them. The sizing is sometimes hit and miss but it’s easy to swap them. Their customer service is excellent, often lacking in other companies.
10 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful review and for sharing your experience with us. We’re so pleased to hear that Vionic shoes have helped support your recovery and continue to bring you comfort — that truly means a lot to us.
We really appreciate your loyalty over the years and your kind words about our customer service team. We’ll be sure to share your feedback with everyone here — it’ll make their day!
Thank you again for being part of the Vionic community. We hope you continue to enjoy every step in your Vionics.
Warm regards,
Vionic Customer Care
Excellent quality footwear & excellent customer service.
Excellent quality footwear combined with excellent and prompt customer service. I wanted good looking dress sandals that I could wear with confidence, having previously suffered from very painful Plantar Fasciitis for several years. I purchased the sandals online, but had an issue when they arrived, which the Vionic customer service team sorted efficiently and with kindness. A rare and beautiful thing.
4 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely review!
We're delighted to hear that you're enjoying your new sandals and even more so that our customer service team provided the efficient and kind support you deserved.. It means a lot to know that our footwear is helping you feel confident and comfortable after dealing with plantar fasciitis.
We truly appreciate your kind words and support — wishing you many happy steps ahead!
Many thanks,
Vionic customer care
Great Customer Service
Great Customer Service. I have a pair of Cove RX sandals which I absolutely LOVE and wear every day. They developed a problem, and Vionics provided excellent customer service to help me.
6 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind words!
We’re delighted to hear how much you love your Cove RX sandals — they’re such a comfy favourite! We’re also really glad our customer service team could help get everything sorted for you.
Thanks again for sharing your experience!
Many thanks,
Vionic customer care
Cannot love them more
Vionic shoes are perfect for those with wide feet and foot issues like plantar fasciitis, but they look good on anyone really! So stylish and well made.
6 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely feedback!
We’re thrilled to hear you’re loving your Vionic shoes — they really do combine comfort and style so well. It’s great to know they’re helping with foot support and still looking fabulous at the same time!
Many thanks,
Vionic customer care
Exceptional service
I bought a pair of Vionic trainers earlier this year and was really pleased with the style and comfort of the shoe. Unfortunately I had a problem with them and raised this with the customer service team. The response from them has been fantastic with a courteous and swift response, and a replacement pair of trainers was provided within days. I can not fault any aspect of the service I've received - it has been exemplary.
1 november 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely review! We’re so happy to hear you’re enjoying your Vionic trainers and that our customer service team could get everything sorted quickly for you. It’s great to know you’ve had such a positive experience — we really appreciate you taking the time to share it.
Many thanks,
Vionic customer care
I’m delighted with the boots I’ve…
I’m delighted with the boots I’ve bought. Stylish and good quality. There was a problem with delivery and Kimberley at customer service couldn’t have been more helpful and remedied the situation without delay.
21 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind review!
We're thrilled to hear you're delighted with your new boots — it's wonderful to know you found them stylish and of great quality. We're also pleased that Kimberley was able to resolve the delivery issue swiftly and provide the support you needed.
Your feedback means a lot to us, and we’ll be sure to pass your lovely comments on to Kimberley and the team.
Many thanks,
Vionic customer care
Excellent customer service
I recently purchased a pair of high sandals. Although a lovely pair and very comfortable, there were a couple of flaws on the leather finish on one of the shoes. Something not usually associated with Vionic, in my opinion, after buying ten pairs.
I contacted customer services and had a swift response to my email, and after sending in photographic evidence, I was offered either a new pair or refund. And went for the refund. Excellent correspondence with Kimberley throughout. And refund paid promptly.
21 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your thoughtful feedback.
We’re glad to hear that you found the sandals comfortable and that Kimberley was able to assist you promptly and professionally. While it’s disappointing to learn there was a flaw in the leather finish, we truly appreciate your continued support and loyalty to Vionic over the years.
Your comments have been shared with our team, and we’re grateful for the opportunity to make things right. If there's anything else we can help with in the future, please don’t hesitate to reach out.
Many thanks,
Customer care
Excellent customer service.
I had to contact Customer Services as my order had got lost in transit. The response was immediate and I am very grateful to Kimberley for promptly and efficiently dealing with my issue.
17 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind feedback.
We're really pleased to hear that Kimberley was able to assist you promptly and efficiently — we'll be sure to pass along your appreciation to her. It's great to know your issue was resolved quickly, and we're grateful you took the time to share your experience.
Many thanks,
Vionic customer care
Very disappointed with their customer…
Very disappointed with their customer service. I was sent the wrong sized boots which I returned. They then issued a refund but omitting the delivery I'd been charged! I had to contact them to explain and only then did they refund the delivery charge saying they had issued it as a gesture of goodwill!! No apology was given for their mistake and I still haven't recieved the boots I ordered. Shopping with Vionic is not a good experience so far!
14 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your experience — I’m truly sorry to hear about the frustration you've faced.
Receiving the wrong size and then having to chase up a refund for the delivery charge is not the level of service we aim to provide, and I completely understand your disappointment. You absolutely deserved a clear apology and prompt resolution from the start.
While I’m glad the refund has now been processed, I regret that you still haven’t received the boots you originally ordered. If you’re still interested in placing a new order, I’d be happy to assist you directly to ensure everything goes smoothly.
Your feedback is incredibly valuable, and I’ll be passing it along to our team for review so we can improve our processes and communication.
Once again, I sincerely apologise for the inconvenience caused and appreciate your patience.
Many thanks,
Vionic customer care
Great shoes for flat feet and good customer service
Vionic footwear is fantastic for my flat feet!
Customer service although slow in responding have been extremely helpful and kind. Definitely recommend Vionic.
15 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your feedback!
We're thrilled to hear that Vionic footwear has been a great fit for your flat feet — comfort and support are exactly what we aim for. We're also glad our customer service team was able to assist you kindly, even if the response time wasn’t as quick as expected.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Many thanks,
Vionic Customer care
Professional and positive response
Having purchased a number of excellent items previously, a pair of men’s sandals (straps) did not retain the necessary and secure adhesion. I informed Vionics and provided photographic evidence. The professional lady at Customer Care was very helpful and understanding and offered a refund which I accepted. Will be happy to shop again.
9 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely feedback.
We're delighted to hear that you're enjoying your Vionic shoes and that our website and customer service team made your experience smooth and positive. It’s wonderful to know the comfort and quality of the shoes are making a real difference for you — especially given your foot concerns.
We truly appreciate you taking the time to share your experience, and we're here anytime you need further assistance.
Many Thanks,
Vionic Customer care
Very Comfortable
I have several Vionic shoes and I cannot fault them. The website is easy to navigate. The shoes are beautifully made and comfortable ( I usually wear them in at home first). I have plaintair fascitilis and 2 dislocated toes. I needed to exchange a pair of sandals, as they do not have an exchange system online I contacted customer services who dealt with my issue promptly and efficiently. Very pleased with my purchase and service received.
7 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your lovely feedback and for being such a loyal Vionic customer. We’re so pleased to hear that you find our shoes both beautifully made and comfortable, especially with the additional support they provide for your plantar fasciitis.
It’s great to know our Customer Service team was able to assist you quickly with your query – we’ll make sure to pass on your kind words. We truly value your continued trust in us and hope your new sandals bring you many comfortable steps ahead.
Many thanks,
Vionic customer care
Very poor customer service
I have had 3 pairs of Vionic shoes over the years and they are very comfortable. However, the company is a bit of a shambles. I have over the last 3 months tried to get another pair of their Walker Classic trainers. These were initially advertised at £34.99, I was told they were out of stock, then in September and October still on the website but at £69.99. I have been told twice that there has apparently been an inventory mistake and they do not have these in stock.
I tried to email before ordering the last time, no reply, I phoned, no one answered but said leave a message, no one replied.
As the price of these had been altered since the first time I tried to order them the stock should have been up dated but they are STILL on the website 3 months later.
I have now run out of patience with this company and probably will not try to order anything from them again.
6 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your experience.
We understand that the matter has now been resolved and that a similar style of shoe has since been sent to you in place of the original item you were trying to order. We're pleased to hear that you've found Vionic shoes comfortable over the years, and we truly appreciate your continued support.
That said, we're very sorry for the frustration caused by the issues surrounding the Walker Classic trainers. We acknowledge the confusion around stock availability and pricing, and we understand how disappointing it must have been to face delays, lack of communication, and inaccurate website listings.
Your feedback has been shared with our team for review, and we’re committed to improving both our inventory management and customer service responsiveness to prevent similar experiences in the future.
We sincerely apologise for the inconvenience and appreciate your honesty. Should you reconsider shopping with us again, we’d be happy to assist you personally to ensure a smoother experience.
Many thanks,
Vionic customer care
Poor customer service
Ordered Sam Edelman shoes, though there is fraying on one of the straps the shoes are lovely. I gave a lower rating for the customer service: I received no tracking email, the status of my order switched to complete before I received it and the tracking link on my account led to a dead end. There were two different customer service emails given (the automated response from one was that there would be delays in reply time), and two different numbers, neither of which worked. I ended up getting the information from the delivery partner (DPD) that the order was due to be delivered the next day which was relieving. I received a short email after delivery informing me my order was delivered and providing a link to review..
1 oktober 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your honest feedback and for taking the time to share your experience.
We're so pleased to hear that you love your Sam Edelman shoes, though we’re sorry for the fraying on one strap and for the confusion with your order updates. That’s certainly not the smooth experience we aim to provide.
It looks like you may be based in New Zealand — in this case, you would need to reach out directly to customerservice@samedelman.com, as their team will be best placed to assist you with your enquiry.
Kind Regards,
Sam Edelman Customer Care (UK)
Brilliant slippers
I have been suffering with Plantar Fasciitis and being a dog walker it is a big problem! Anyway my Physiotherapist recommended Vionic Slippers as I walk on wooden floors at home. After wearing them for 3 hours my foot felt so much better so I hope everything keeps improving overtime. The sandals arrived within 2 days.
27 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for sharing your experience! We’re delighted to hear that your new Vionic slippers have already made such a difference and are helping to ease your plantar fasciitis discomfort. As a dog walker, we can imagine how important supportive footwear is for you day-to-day.
It’s also great to know your order arrived quickly – we’ll be sure to share your kind words with the team. We hope your comfort continues to improve over time and that your sandals bring you just as much relief.
Wishing you many more comfortable steps ahead!
Many thanks,
Vionic customer care.
No customer service
No customer service
You can phone and you can email but they just don’t get back to you. I only gave two stars because the shoes are good.
24 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback and for recognising the quality of our shoes. We’re really sorry to hear that you had difficulty reaching our customer service team – this isn’t the experience we want for our customers.
We take your comments seriously and are reviewing how we respond to calls and emails to ensure no messages go unanswered.
Your feedback helps us improve, and we appreciate you taking the time to let us know. If you do still have an unresolved issue, please reach out to us at hello@vionicshoes.co.uk.
Many thanks,
Vionic customer care.
Great customer care
Kimberley was exceptionally helpful to me. She rang me back when she could to sort out an order and a return. I have found Vionic more than fair in their treatment of customers. It is quite hard to phone but email is sufficient to explain a problem and Vionic, in my experience, always gets back.
25 september 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your experience!
We’re so pleased to hear that Kimberley was able to support you and make things easier with your order and return. We’ll be sure to pass along your lovely feedback to her. We also appreciate your comments about contacting us and are glad email has worked well for you.
Thank you for your trust in Vionic!
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