I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t not... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... Toon meer
Bedrijf heeft geantwoord
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Toon meer
Bedrijf heeft geantwoord
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Contactgegevens
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Verenigd Koninkrijk
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Goed
704 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you!
Received absolutely outstanding service from Kimberley. Purchased some trainers that came out larger than expected. She very promptly arranged an exchange with next day delivery and went above and beyond. Many thanks Kimberley!
4 maart 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Good afternoon,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Kimberley was able to support you and make the exchange process smooth and stress‑free.
Providing prompt, helpful service is really important to us, and it’s wonderful to know she went above and beyond for you.
We truly appreciate your kind words and your support. Enjoy your new trainers!
Many thank- Customer care
Excellent Service
I have many pairs of Vionic trainers and they are always very comfortable and great quality. I have recently had an issue with some wide fit Walker trainers I purchased last year. They started splitting near the toe area. I emailed customer service with some photos, and very quickly Kimberly asked if I would like a replacement pair. Within a matter of a couple of days, my replacement pair are on their way! Thank you very much, excellent service.
3 maart 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for sharing this lovely review. We’re delighted to hear how much you enjoy your Vionic trainers, and it’s great to know Kimberly was able to resolve the issue quickly for you. We truly appreciate your kind words and are glad you’re happy with the service.
Many thanks - customer care
Excellent customer service
Following my very disappointed review on the 19th of February, I would like to say a huge thank you to Kimberley and the warehouse team for their excellent customer service. I ordered a pair of slippers which were to be delivered by Evri. True to form, Evri claimed they had tried to deliver (I was here all the time and no sign of them) so they decided to send them back to Vionic! Kimberley and the warehouse team worked together to ensure that once the slippers were received their end, they would be turned around and redelivered to me via DPD. They were received safe and sound and on time. One happy customer and happy feet!
28 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for taking the time to update your review — it truly means a great deal to us.
We’re delighted to hear that your slippers arrived safely and on time after the initial delivery issues. We completely understand how frustrating the situation with Evri must have been, and we appreciate your patience while we worked to put things right.
Kimberley and our warehouse team were very happy to assist, and it’s wonderful to know their efforts made a positive difference to your experience. Your kind words will be shared with the team — feedback like this really does boost morale.
We’re so pleased to have you as a happy customer again, and even happier to know your feet are now cosy and comfortable!
If there’s ever anything more we can help with, we’re always here.
Many thanks- customer care
Absolutely five star customer service…
Absolutely five star customer service from Kimberley who was super helpful and understanding when dealing with my refund. Cannot fault it, big thanks.
18 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind review. We’re delighted to hear that Kimberley was able to support you so well with your refund. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
We’re always here if you need anything in the future.
Many thanks - Customer care
Excellent customer service
Shoes were excellent quality but unfortunately not deep enough for me with the arch support in & that’s important for me so had to return. The return proved troublesome to start with as I’m housebound & I don’t have a printer so eventually got a label posted to me & was then collected no problem. Awaiting the credit now so hopefully it won’t be long👍👍
16 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for sharing your experience. I’m really sorry the shoes weren’t quite the right fit for you, especially when comfort is so important. I’m glad we were able to get a return label sent out and arrange a collection that worked for you. Your refund will be issued as soon as the return is processed, and we truly appreciate your patience.
Many thanks - customer care
The trainers I received were dirty
The trainers I received were dirty! They had obviously been worn quite a lot before being sent to me.
12 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had.
Receiving trainers that appear worn and dirty is completely unacceptable, and I understand how disappointing and frustrating that must have been. This is far from the standard we expect, and I sincerely apologise that this happened.
We’re already looking into how this occurred so we can prevent anything like it in the future. Thank you again for bringing it to our attention.
Many thanks - customer care
Great customer service
Annoyingly Evri lost my parcel, but Vionic were fabulous: sending me a replacement pair very quickly. The new boots arrived and are perfect. Really comfortable and elegant.
11 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely review. I’m really sorry to hear that Evri misplaced your original parcel — I know how frustrating that can be — but I’m delighted that we were able to get a replacement pair to you quickly.
It’s wonderful to hear that your new boots are perfect and that you’re finding them both comfortable and elegant.
That’s exactly the experience we hope for.
Thank you again for taking the time to share your feedback.
It means a lot to us.
many thanks - customer care
Fabulous Customer Service Experience
Fabulous service from Lyndsay in Customer Services. Although the website advised that responses may take 2–4 days, I heard back the very next day with an informative and genuinely helpful reply to my sizing enquiry about a pair of Sam Edelman trainers. I was also offered additional support should there be any issues on receipt. Trainers ordered and I can’t wait to wear them — very happy indeed!
5 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Lyndsay was able to support you so quickly and that her guidance helped you feel confident with your sizing enquiry. Providing clear, friendly, and timely assistance is incredibly important to us, so it’s lovely to know this was reflected in your experience.
We’re thrilled you’ve ordered your Sam Edelman trainers and hope you absolutely love wearing them. If you ever need anything else, our team is always here to help.
Thank you again for your kind words — they truly mean a lot to us.
Many thanks - customer care
Quick and easy
Quick and easy. I was having an issue returning my item as the order number wasn't recognised.
Called the helpline and spoke with Kimbereley who sorted it all out in a couple of minutes. She was most pleasant too.
4 februari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your review!
We're really pleased to hear that your return was sorted quickly and easily. It’s great to know that Kimberley was able to resolve the order number issue within minutes — we’ll be sure to pass your lovely feedback on to her.
If you ever need anything else, we’re always here to help!
Vionic Customer Service Team
Ordered sneakers
Ordered sneakers, to be delivered by EVRI, somehow EVRI didnt get round to even trying to deliver to me, they decided to 'return item to sender' without any feedback to me on why this happened. Contacted Vionic Customer Service, they were very very helpful, few days later I have now received my sneakers (reorder). 5* for Vionic, 1* for Every. Thank you Vionic.
29 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for sharing your experience and for the kind words about our customer service.
We’re truly sorry for the inconvenience caused by the courier returning your parcel without attempting delivery — that’s not the standard we expect for our customers. It’s great to hear that our team was able to step in quickly and get a replacement pair of sneakers out to you.
We really appreciate your patience, and your 5‑star recognition means a lot. Enjoy your new sneakers and thank you again for choosing Vionic.
Many thanks - Customer care
My 2nd pair of stylish trainers
I purchased a few items from vionics shoes to support my arches and found the footwear to offer excellent support and comfort. Queries to Customer service were dealt with immediately and I would definitely recommend Vionics footwear.
22 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your kind review! We’re delighted to hear that our footwear has provided excellent support and comfort for your arches.
It’s also great to know our Customer Service team was able to assist you promptly. Thank you for recommending Vionic — we truly appreciate your support!
Many thanks - Customer care team
Great shoes, great customer service
I always buy Vionic now as they really help my Achilles tendinitis and come in half sizes and wide fittings. Recently I ordered 4 pairs to try at home, and sent 2 pairs back as the design didn’t fit well around my toes. The other two pairs were perfect so I kept them. Returns were super easy. I rec’d an email confirming receipt and refund of only one pair so I emailed to say I had returned two pairs. Within a couple of days Kimberley contacted me to confirm receipt and refund of the second returned pair. Great customer service and great shoes. Thank you. Ticket number 104299.
20 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your lovely review! We’re so pleased to hear our shoes are helping with your Achilles tendinitis and that you found the right fit.
We’re glad the returns process was straightforward and that Kimberley was able to quickly resolve the refund — we’ll be sure to pass on your kind feedback to her.
Thanks again for choosing Vionic. We really appreciate your support!
Many thanks - Vionic customer care
Excellent customer service
Excellent customer service, very helpful!
14 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your kind words! We’re delighted to hear you had a positive experience and that our team was able to help. Your feedback really means a lot to us!
Many Thanks - Vionic customer care
Poor customer service
I bought some slippers after buying several pairs of Vionics shoes without any problem. As soon as I began wearing the slippers both my Achilles hurt. I contacted Vionics by email they never replied. So tried to ring them no answer. I will think twice before buying anything else.
9 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
We’re truly sorry to hear about your experience and the discomfort the slippers caused. We completely understand how frustrating it must have been not to receive a response when you reached out, and we sincerely apologise for that.
I’m pleased to confirm that one of our customer care agents has now been in touch and is assisting you with the return of your order and your refund.
Thank you for your feedback – it is extremely valuable to us and helps us continually improve our service.
Many thanks - Customer care
Great shoes , wonderful customer service
My daughter needs orthotics to correct her gait - it is very hard to find 'dainty' shoes that accommodate them. The Almeda Mary Janes were perfect and she found them so comfortable. The customer service team have been outstanding in their commitment to helping her with her questions and resolving any queries. highly recommend!
2 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that the Almeda Mary Janes were a perfect fit for your daughter, we know how challenging it can be to find supportive shoes that still feel dainty and comfortable. This is exactly why Vionic is committed to bringing together both comfort and style, so you never have to compromise on either.
It’s especially wonderful to hear your kind words about our customer service team; they’ll be thrilled to know their support made a difference. Thank you again for your recommendation, it truly means a lot to us.
Kind Regards,
Vionic Customer Care Team
Gorgeous Boots 5 stars from ME the most…
Gorgeous Boots 5 stars from ME the most comfortable boots I have ever put on my feet comfortable soft leather wide fit on foot which I need just ABSOLUTELY 💯 DELIGHTED couldn't be anymore happier beautiful fit on the leg just great Martine
4 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear how much you love the boots and that the comfort, soft leather, and wide fit were perfect for you. It’s lovely to know they fit so well on both the foot and the leg.
Thank you again for your kind words – enjoy your gorgeous boots!
Kind Regards,
Vionic Customer Care Team.
Return trainers
As I have to return the trainers I ordered which really disapointed me as all my shoes are from vionic.i have never had to return before and as I am not computer literate I did not know how to do that but I did contact bionic and found them helpful.
1 januari 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback.
We’re sorry to hear that the trainers didn’t work out for you, especially as a loyal Vionic customer, and we understand how disappointing that must have been.
We’re glad our customer service team was able to help you through the return process, and we truly appreciate your understanding.
Thank you for your continued support, and we hope to welcome you back again soon.
Kind Regards,
Vionic Customer Care Team.
Excellent customer service and great…
Excellent customer service and great comfortable shoes.
Ordered flip flops and a couple of pairs of boots, also additional for size comparison, super fast delivery and money refunded for the returned pair with days.
Slight issue with one of the pairs of boots, and this was resolved instantly via sending a photo and a call with customer service who sent a new pair out instantly and I also got to keep the slightly faulty pair also. Boots are super comfy as is the flip flops, especially for anyone with problems with their feet.
Excellent all round service from delivery, with comfortable shoes to fast returns/refunds and very efficient customer service.
Would have no hesitation in recommending.
10 december 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the delivery, comfort of the shoes, and how quickly our team was able to resolve the issue with the boots. Providing fast, helpful service and comfortable footwear is what we aim for, so your feedback means a lot.
Thank you for recommending us – we hope to see you again soon.
Kind Regards,
Vionic Customer Care Team
Wonderful customer service
Wonderful customer service from Kimberley. I had a query about the extended returns period over the festive period and Kimberley was so helpful, going over and above to ensure I could purchase the shoes I had seen in the sale. The shoes are a gift, so I can’t comment on them, but I am totally reassured that the extended return period will enable the recipient to return/exchange them if needed. I would not hesitate to shop at Vionic in future.
3 december 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear that Kimberley was able to help and went above and beyond to give you confidence in purchasing your gift during the festive period.
It’s great to know that our extended returns policy has given you peace of mind, and we truly appreciate your kind words about our customer service.
We hope the recipient loves their new shoes, and we look forward to welcoming you back to Vionic in the future!
Kind Regards,
Vionic Customer Care Team
Don’t buy from isle of wight
I needed to return shoes. No pick up points on Isle of Wight. 10 phone calls and several emails later pick up arranged . Stayed in all day . No pick up. Can’t get through to customer service. 12 phone attempts later another pick up has been arranged. No confidence it will happen. Won’t buy again from Vionic.
3 december 2025
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your experience.
We’re very sorry for the frustration and inconvenience you’ve encountered with arranging your return, particularly with the limited pick-up options on the Isle of Wight.
Please accept our sincere apologies for the missed collection and the difficulty reaching our customer service team. Your feedback has been noted and will be shared internally so we can improve this process going forward.
Kind Regards,
Vionic Customer Care Team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.