The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Toon meer
Bedrijf heeft geantwoord
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Toon meer
Bedrijf heeft geantwoord
Lovely quality shoes which came very quickly after order. Unfortunately, they didn't quite fit so I had to return them for a refund. The return was processed very promptly with proactive support from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Contactgegevens
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Verenigd Koninkrijk
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Goed
703 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Refund only after opening dispute with paypal
Bought a few times and all went smoothly. Last experience was frustrating. Shoes were dispatched straight away but somehow got issues at delivery depot.called several times vionic to raise the issue but they never responded or returned call. Sent an email but they only got in touch after i raised the dispute with Paypal. I had to spend several hours on phone and writing emails to get my money back
1 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. We understand how frustrating this must have been, especially after your previous positive orders. This isn't the standard of service we aim to provide, and we appreciate you bringing it to our attention. We hope we'll have the chance to provide you with a much better experience in the future.
Many thanks - Customer care
Impossible to get hold of
Paid for next day delivery.
Didn’t come. Phoned - it goes straight to voicemail.
Left messages and emailed.
Zero response apart from automated.
Something’s changed, they were excellent
7 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. This isn't the level of service we aim to provide, and we understand your frustration. We appreciate you bringing this to our attention and hope we'll have the opportunity to restore your confidence in Vionic.
Many thanks - Customer care
Excellent shoes poor delivery service…
My first pair arrived and are wonderful, finally a pair of sandals that don’t set off my plantar fasciitis. My second and third deliveries were lost by the delivery firm. Kimberley was excellent, very rapid on refunding, just a pity that because they were sale items the shoes had sold out, so I lost the chance to buy these.
4 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your review! We're delighted your first pair has been such a great fit and is helping with your plantar fasciitis. We're sorry your other orders were lost in transit, but we're pleased Kimberley was able to assist quickly. We appreciate your understanding and hope you'll find another pair you love soon.
Many thanks - Customer care
Great service and return guarantee
As a result of a poorly healed old achilles rupture leaving me with arthritis in my left ankle and arch/plantar pain, I have been buying Vionic shoes for a number of years now as their footwear provides better support than most other brands. The best thing, however, is their 30 day refund guarantee if the shoes are unsuitable, even after trying them out. I received great customer service when i had to return a pair recently which had irritated my achilles. For me, this is a great incentive as my feet need support in the right places, and it makes Vionic a worthwhile investment and my first choice when seeking new footwear.
19 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your thoughtful review! We're so pleased Vionic has been able to provide the support you need over the years, and that our 30-day guarantee and customer service gave you confidence when finding the right fit. We truly appreciate your loyalty and are honoured to be your first choice for supportive footwear.
Many thanks - Customer care
Vionic: great shoes, excellent and supportive service
My first buy from Vionic, and the delivery went astray. This is stressful for a first-time buyer who has just spent £100, but Kimberley at Vionic Customer Services was brilliant, I felt really supported and I was treated as a valued client. She immediately sent out another pair, and when they proved to small, my next purchase (one size up) arrived today. They are perfect (thanks, Kimberley!) I shall certainly be using Vionic again.
7 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your experience! We're so pleased Kimberley was able to support you and turn a stressful situation around. We're delighted you've found the perfect fit, and we truly appreciate your patience. We look forward to welcoming you back to Vionic!
Many thanks - Customer care
Excellent feedback from the company…
Excellent feedback from the company when I had a query.
Very pleased with my first purchase which arrived day after ordering!
Very supportive shoes for women with Plantar fascitis... Highly appreciated.
3 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your review! We’re thrilled your order arrived so quickly and that the shoes are giving you the support you need for plantar fasciitis. We appreciate you choosing us and look forward to serving you again.
Many thanks - Customer care
Terrible service
I ordered a pair of sandals for my holiday , the payment was taken from my account and 2 days later told the item was no longer available. Terrible service. Will not use again
3 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for leaving your review.
We're very sorry to hear about your recent experience, especially as you had ordered the sandals for your holiday. We completely understand how disappointing it must have been to have the payment taken and then be informed that the item was no longer available.
During our busy sale periods, the system can occasionally struggle to keep up with the high volume of orders being placed at the same time. In rare cases, this can result in an item appearing available when it has already sold out before the system fully updates. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your feedback is truly appreciated, and we will continue working to improve the reliability of our systems.
Many thanks - Customer care
Absolutely abysmal service
Absolutely abysmal service. The shoes themselves are designed for people with ankle odeama, I'd have to have a pair of cankles the size of an Indian elephant for them to fit. When (if) you do try to send the item back, be prepared for a technical minefield to open up. Debenhams (who sold me the shoes) wash their hands after delivery, which means trying various ways to contact Vionic directly. So far I've emailed both their US and UK customer 'service' teams, left umpteen messenger notes, phoned both the numbers I found on their website, and attempted to email them, although the address provided is not working, so I used returns@calares instead, this a has also proved useless. I was contacted by someone who claims to work there (Kimberley) however, after replying to her email, I have still not heard back. All I need is a simple returns label, that's all. So, if you are considering buying an extortionately expensive pair of oversized shoes, probably best to look elsewhere to avoid disappointment.
1 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointing and difficult this process has been for you — from the fit of the shoes to the challenges you faced trying to arrange a return.
Your feedback is important, and we apologise for the frustration caused. Your returns label has now been sent to your email address, so you should receive it shortly.
If there’s anything further you need, we’re here to help.
Many thanks - Customer care
First time customer
First time customer, sadly had to return shoes as they were too big despite being my regular size. These were returned on 22 June. Received confirmation email that the shoes had been received and that refund would be processed. Still awaiting this refund of £118 as of 1 july. I was going to order further pairs in the correct size but will now not do so. Waiting nearly 3 weeks for a refund is very poor. I have sent an email requesting my refund but this has been ignored.
1 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had — waiting this long for a refund is understandably frustrating, especially after receiving confirmation that your return was received.
I want to reassure you that your refund of £118 has now been fully processed. It should appear back with your original payment method shortly, depending on your bank’s clearing times.
We apologise sincerely for the delay and for the inconvenience caused.
Many thanks - Customer care
Amazing experience
Amazing experience! Thank you Kimberley for ensuring my parcel got to me in good time.
I will patronise Vionic Shoes UK.
A trustworthy company.
Thank you!
29 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear you had an amazing experience, and we’ll be sure to pass your kind words on to Kimberley — she’ll be thrilled to know her support made a difference.
We truly appreciate your trust in Vionic Shoes UK and look forward to welcoming you back again. Thank you for choosing us!
Many thanks - Customer care
These are the best
These are the best, most comfortable shoes I have ever had. I only wish I could afford more pairs, but Vionic are what I would call an investment for your feet!! 👌
20 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for sharing your experience! We’re thrilled to hear these are the most comfortable shoes you’ve ever had. Vionic really does put a lot into support and long‑term comfort, and it means a lot to know they’ve made such a difference for you.
We appreciate your kind words and hope you enjoy every step in your pair — they truly are an investment in happy feet!
Many thanks - Customer care
No Evri collection point for Return
Evri do not have a collection point anywhere near here. I sent an email to Vionic and got an excellent solution. Parcel has been collected today.
25 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
We appreciate you sharing your experience. While we regret that Evri didn’t have a suitable collection point near you, we’re delighted that Vionic were able to offer an excellent alternative and ensure your parcel was collected. Please don’t hesitate to reach out if you need further support.
Many thanks - Customer care
The power of a poor review…
All I asked for was replacement cream laces for my trainers, as mine have already started to fray after only a month!! Kimberley declined to supply me with a new pair which I consider very poor customer care for a faulty product. I like the trainers but am now forced to replace Vionic’s sub-standard quality laces. Think twice before purchasing!
After posting this review, Vionic contacted me and sorted out my problem quickly, efficiently and with a very courteous and helpful manner. This should have been possible without the need to post a negative review. Now much happier!
23 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thanks for sharing this, and I’m sorry your laces started fraying so quickly—that’s frustrating, especially after just a month.
To clarify, we don’t sell laces as an individual product. That said, because your trainers are only a month old, we’d like to help. Please email us with your order number so we can review this.
We appreciate you updating your review.
Many thanks - Customer care
Fantastic supportive trainers
Fantastic supportive trainers, and very helpful after sales support too! I ordered 2 sizes to try, and returning of the size i didnt need was also simple, and refunded swiftly.
Would definitely recommend and will be buying more!
17 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your wonderful review! We're delighted to hear that you're enjoying your trainers and that our after-sales support, returns process, and refund service met your expectations. We appreciate your support and hope you continue to enjoy your Vionic shoes.
Many thanks - Customer care
I do love Vionic shoes but what is the…
I do love Vionic shoes but what is the point if they NEVER have your size The size 5 and 6 NEVER available. So I have been tracking their site for months. No slipper available in my size. I have officially given up. It's a shame they clearly have a huge fan base. People love the shoes and slipper but they won't supply common sizes.
17 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback. We're very sorry to hear of your frustration and understand how disappointing it is when your size isn't available, especially after checking for such a long time.
We truly appreciate your support and kind words about our products. Demand for certain sizes, including sizes 5 and 6, can be very high, which can unfortunately lead to limited availability. We are continually working to improve our stock levels and appreciate your patience.
Thank you for taking the time to share your experience with us.
Many thanks - Customer care
My order was lost at the logistics hub
My order was lost at the logistics hub, when I contacted customer services my query was dealt with straight away in a very professional manner and a replacement was sent. Thank you
9 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to leave a review.
We are sorry that your original order was lost in transit, but we're pleased to hear that our Customer Care team was able to resolve the issue quickly and arrange a replacement for you.
Thank you for your patience and for your kind feedback. We hope you enjoy your new Vionic shoes.
Many thanks - Customer care
Customer Service Not Great
I placed an order on 31st May and tried to contact them a number of times before my holiday to check on delivery and have had no response from emails or voicemails left. I received a notification my order was with the courier but it hasn't been delivered and when I contact the courier they ask me to speak to the supplier.
Things happen but the customer service response is awful in my opinion
31 mei 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
We are very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand how disappointing it must have been not to receive a response before your holiday, particularly when you were trying to obtain an update on your order. This is not the level of service we aim to provide.
Having reviewed your case, we can see that a member of our Customer Care team has now been in touch and has arranged a replacement order for you. We hope this helps to resolve the matter and that your replacement reaches you as expected.
We value your feedback and will use it to help improve our service going forward.
Many thanks - Customer care.
Very happy with Vionics
I have ordered several times from Vionicshoes and found them very efficient. Their footwear is well made and very comfortable. Orders arrive within a few days. I had one pair of trainers that didn’t arrive so sent a message through. I was instantly refunded shipping costs while further enquires were made. It turned out the delivery company had lost the order so I was given a full refund. I am very happy with this company and would highly recommend them.
2 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your kind review and continued support. We are delighted to hear that you find our footwear comfortable and that you've been pleased with our service.
We're sorry that your order was lost in transit, but we're glad we were able to resolve the issue for you quickly. Thank you for your recommendation—it is greatly appreciated.
Many thanks - Customer care
Antwoord van VionicShoesUK
Thank you for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing excellent support to our customers is very important to us, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we hope to serve you again in the future.
Many thanks - Customer care
Failure to Delivery Order
After 2 weeks from ordering shoes without a delivery or any communication explaining the delay, I cancelled the order.
10 juni 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
We are very sorry for the disappointment and inconvenience caused by this experience.
Unfortunately, your parcel appears to have gone missing within the Evri network after dispatch. We understand how frustrating it must have been to wait two weeks without receiving your order or any meaningful update regarding the delay.
Upon receiving your request, we cancelled the order as requested and arranged the appropriate refund. However, we fully appreciate that this does not make up for the lack of communication and the inconvenience caused.
Please accept our sincere apologies. We are reviewing this case internally to help improve both our communication and our handling of delivery issues so that we can provide a better experience in the future.
Thank you for your feedback - Customer care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.