Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered 2 pairs of shoes for my sister at the end of August , they weren’t suitable and were returned a few days after receiving them via Evri . ( I have proof of the return)To date I have had no... Toon meer
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Toon meer
Bedrijf heeft geantwoord
Lovely quality shoes which came very quickly after order. Unfortunately, they didn't quite fit so I had to return them for a refund. The return was processed very promptly with proactive support from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Contactgegevens
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Verenigd Koninkrijk
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Goed
701 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered shoes over a week ago
Ordered shoes over a week ago, to be delivered by EVRI next day. The shoes still haven’t arrived and EVRI keep saying they’re looking into it and they’ll be here the following day. Vionic aren’t answering their customer service phone line (apparently high volume of calls) so they tell you to submit an online query. The online submission about this hasn’t been answered. I ordered the shoes for a specific function, so if they don’t arrive tomorrow, I will expect a refund. Appalling service especially for such an expensive brand. It looks like Vionic haven’t learned their lesson from previous similar problems raised in previous reviews about delivery by EVRI.
29 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
We’re sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been, especially with a specific event in mind. We can see that one of our team members has now been in touch to help resolve this matter. Thank you for your patience while we worked to assist you.
Many thanks - Customer care
Kimberley Collman was exceptionally…
Kimberley Collman was exceptionally helpful and went above and beyond.
Excellent service.
27 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for your wonderful review.
We’re delighted to hear that you received such excellent service and that Kimberley was able to assist you. Providing helpful and supportive customer care is something we value greatly, so it’s lovely to hear that your experience was a positive one.
Your kind words and recognition are truly appreciated, and we’ll be sure to share your feedback with Kimberley.
Thank you again for taking the time to leave your review, and we hope to assist you again in the future.
Many thanks - Customer care
Sandals arrived quickly
Sandals arrived quickly. Very comfortable. Would definitely buy again. Customer service was very helpful with sizing.
29 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your sandals arrived quickly and that you’re finding them so comfortable. We’re also pleased to know that our Customer Service Team was able to assist with sizing and help you find the right fit.
Your kind feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy wearing your sandals and look forward to welcoming you back again in the future.
Many thanks - Customer care
Love the quality of the Vionic Shoes…
Love the quality of the Vionic Shoes and fantastic customer service!
28 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your wonderful review! We're so pleased to hear you love the quality of your Vionic shoes and had a great experience with our customer service. We really appreciate your support and hope you enjoy your new shoes!
Many thanks - Customer care
Great, NOT
Great, I wished I had read the trust pilot reviews before I ordered (altho' I can't seem to see the really horrific ones on this page that I read a few days ago!)
I rang before placing my order for some advice & left a message with my number, no response. I stupidly went ahead with the order anyway and for some unfathomable reason Vionics choose to use THE most unreliable courier service known to man ...Evri.
In brief, no shoes arrived and despite countless e mails to vionics ( & Evri) I eventually the got a response and a refund to my account as the shoes never arrived and are still reported missing by Evri! Reading other reviews I think Kimberley in customer service is either the sole team member or an AI response. Do not be tempted to purchase as I was!
25 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We also apologise for the delay in responding to your messages. We have been experiencing a higher-than-usual volume of enquiries, which unfortunately affected our response times, but we appreciate your patience. We're sorry your order was lost in transit and that a refund was necessary. Your comments will be shared with the team as we continue to improve our service.
Many thanks - Customer care
Speedy delivery
Speedy delivery. Helpful with establishing correct shoe size.
Free returns.
Refund also speedy.
Excellent service.
24 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your kind review! We're delighted to hear you were happy with our speedy delivery, sizing support, free returns, and quick refund. We really appreciate your support and hope to see you again soon!
Many thanks - Customer care
No upfront information available
Vionic were recommended by my podiatrist as I need a shoe which will accept an orthotic insole. I wanted a list of stockists, but there is no information on the web site. Tried to phone but automated message told me I was out of office hours - but they didn't tell me when their office hours were. I sent a message on 15th July via the web site, asking for said list. I had an auto acknowledgement advising me I would hear within 'Our team will aim to respond within 2–3 working days' longer at busy times. Finally received list of stockists on 24th July. It includes a stockist in Bristol, which is the nearest one for me - but have now discovered this shop is closed.
24 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback.
We're very sorry for the delay in responding to your enquiry and for the frustration this caused. We also apologise that the stockist information you received included a retailer that has since closed. Your comments have been shared with the relevant teams so we can improve both our response times and the accuracy of our stockist information.
We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Many thanks - Customer care
Excellent service
Excellent service, quick delivery and responded quickly as sadly I had to return one item. Quality is very good.
16 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your wonderful review!
We're delighted to hear you were happy with our service, speedy delivery, and the quality of your purchase. Although we're sorry one item wasn't quite right, we're pleased we could assist with your return promptly. We hope to welcome you back again soon.
Many thanks - Customer care
Didn't deliver on time
Didn't deliver on time, no emails to update me where the delivery was and when it was going to arrive which is frustrating! I have a learning disability and my supoort workers had to contact them a lot to find things out not acceptable.
22 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback.
We're very sorry that your order was delayed and that you didn't receive the updates you needed. We understand how frustrating this must have been, especially given your circumstances, and we sincerely apologise for the inconvenience caused to you and your support workers. Your comments have been shared with the relevant teams as we continue working to improve our communication and service.
Many thanks - Customer care
New to Vionic
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide foot and I found they weren’t as wide as I wanted and they felt rather snug so unfortunately I had to return. I can say without hesitation that my experience with Vionic has been very positive. Thank you.
15 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to leave such a lovely review.
We're delighted to hear your first experience with Vionic was a positive one and that your order and delivery went smoothly. Although we're sorry the trainers weren't quite the right fit for your wider feet, we truly appreciate your kind words and hope we can help you find the perfect pair in the future.
Many thanks - Customer care
Poor service standard
Ordered a pair of sandals on 17/7 told on 20/7 that they couldn’t fulfil order and would refund amount.
Here we are still awaiting refund - yet they tookThe money out on the same day of order !
Shambles of stock control and finance department - very disappointed with customer service and ordering
20 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and frustration caused by your experience.
We understand how disappointing it is to have your order cancelled after payment was taken. Once a refund has been processed, it can take 2–3 working days to appear back in your account, depending on your bank or payment provider’s processing times.
We are sorry that we did not meet your expectations on this occasion. Your feedback regarding stock availability and communication has been shared with the relevant teams so we can continue to improve our service.
Thank you for your patience and understanding.
Many thanks - Customer care
I had an issue with a purchase.
I had an issue with a purchase.
I contacted customer service and they resolved the matter without hesitation. In my view this is a sign of a company who genuinely believes in their products and the importance of customer satisfaction.
1 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your lovely feedback. We’re delighted to hear that our Customer Care team was able to resolve your query and provide the support you needed.
We truly appreciate your kind words and your trust in Vionic. Thank you for choosing us!
Many thanks - Customer care
Customer service promt and positive
Customer service was promt and positive. I contacted them because the free delivery offer hadn't been applied and at the time I hadn't noticed. 1 reply with a confirmation that they'd refunded it! Perfect.
14 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your lovely feedback. We’re pleased to hear our Customer Care team was able to resolve your query quickly and efficiently. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Customer service
Very prompt service,
Was very informative
Answered all my questions
17 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your kind feedback. We’re pleased to hear that you received prompt and helpful service, and that we were able to answer all of your questions. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Not terribly impressed
Placed an order for some shoes. A couple of days later, had an email to say that I was being refunded. Apparently there was a stock discrepancy….
Not terribly impressed
16 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment caused by your order being cancelled due to a stock discrepancy.
We understand how frustrating this must have been, and we appreciate your patience and understanding. Your feedback has been shared with the relevant teams as we continue to improve our processes.
Many thanks - Customer care
Great customer service
Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Successfully placed order, and items received less than 48 hours later! 2 items both brilliant for problem feet (neuropathy and fallen arches) I can walk again !
10 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your wonderful review! We're delighted our team could help you place your order and that your new Vionic shoes have made such a positive difference. It's fantastic to hear they're providing the support you need, and we hope you continue to enjoy every step.
Many thanks - Customer care
On trend wide fitting comfortable shoes
I am new to Vionic and was looking for comfortable and supportive shoes that are edgy and trendy that fit my wide feet. I found several pairs of shoes that I absolutely love. I unfortunately needed to return one pair and had trouble accessing the return website as quoted on the delivery note so contacted Vionic directly for help.
My enquiry was responded to in an efficient timely manner. Customer Service was excellent .
I am also lucky as a front line emergency responder can get a reduction with blue light card.
I highly recommend Vionic for comfortable wide fitting on trend footwear.
11 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your wonderful review! We're delighted you've found stylish, supportive shoes that work well for your wide feet. We're also pleased our customer service was able to help with your return, and we truly appreciate your recommendation. Thank you for all you do as a frontline emergency responder—we hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
Usually my dealings with Vionic are…
Usually my dealings with Vionic are positive. The shoes and trainers I've bought are comfy and supportive. If I've needed to return a product I usually get my refund promptly. However, this wasn't the case with the last pair of trainers I returned. Although I had confirmation my return had been received, I did not get my refund within the 10 working day leadtime stated on their website. I rang and left a voicemail but my call wasn't returned. I then submitted an online contact form and a few days later I received a response. Kimberley apologised and processed my refund. I do wonder if Kimberley is the only member of the team and this leads to delays if she isn't there. I am thankful Kimberley dealt with my query and has restored my faith in Vionic.
8 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your honest feedback and for your continued support. We're sorry for the delay with your recent refund and the difficulty reaching us, but we're pleased Kimberley was able to resolve the issue and restore your confidence. We truly appreciate your patience and look forward to providing the service you expect in the future.
Many thanks - Customer care
Refund only after opening dispute with paypal
Bought a few times and all went smoothly. Last experience was frustrating. Shoes were dispatched straight away but somehow got issues at delivery depot.called several times vionic to raise the issue but they never responded or returned call. Sent an email but they only got in touch after i raised the dispute with Paypal. I had to spend several hours on phone and writing emails to get my money back
1 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. We understand how frustrating this must have been, especially after your previous positive orders. This isn't the standard of service we aim to provide, and we appreciate you bringing it to our attention. We hope we'll have the chance to provide you with a much better experience in the future.
Many thanks - Customer care
Impossible to get hold of
Paid for next day delivery.
Didn’t come. Phoned - it goes straight to voicemail.
Left messages and emailed.
Zero response apart from automated.
Something’s changed, they were excellent
7 juli 2026
Review zonder uitnodiging
Antwoord van VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. This isn't the level of service we aim to provide, and we understand your frustration. We appreciate you bringing this to our attention and hope we'll have the opportunity to restore your confidence in Vionic.
Many thanks - Customer care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.