Virgin Australia Reviews 

didn‘t let me onto the flight even tho everything was ok with my paperwork and i was 3 hours earlier at the airport so i missed my flight and had to book another airline

Flight got cancelled;
Advised it was due to weather conditions at destination airport;
Yet on the airport website there were clearly other flights still scheduled to arrive around the same time, somehow able to overcome the weather conditions?
I suspect Virgin decided to cancel the flight because it wasn’t full, and just lied about the reason.

Got an email after departing home for the airport that my flight had been delayed by 2 hours. Then to add insult to injury, denied a pass to the lounge to wait. The customer service was appalling. I was told to "go online" to lodge my displeasure. So I did.

I'm a Velocity member and have flow Virgin for years, usually fairly happy. But I tried to change a flight under a Flex fare and was denied the ability to do so online and then told by Virgin there were no available equivalent seats so I'd have to pay a fare change fee. I explained there were plenty available online they said "not on our system".

You take my Flex fare premium, force me to use your agents rather than permit changes online, then exclude cheaper seats from your own system to extract an additional fee...fraud in plain sight.

Worst customer service ever. Couldn’t give me the check in time, could tell me why my seat had been changed and couldn’t tell me who booked my flight.

They did not let us on the connecting flight after they delayed our first flight so we had to reschedule the whole trip which was too late as everything was then booked out. They delayed our flight, so we were later than we would have been for our connecting flight. Then they closed the gates as soon as we got there so that we missed our flight, even though it was another 10mins to departure.

Service and standards on this air line have fallen dramatically over the last few years. May try a ‘smile bonus’ for flight crew. Showing my age but I remember when it used to be a joy to fly with Virgin.

Hi Virgin Australia team,

I'm writing about how my friend and I were treated at the baggage desk at Perth Airport. The staff member was the manager on duty, and her name badge read Bec.

Some context. I'm a Velocity Gold member with 2 x 23kg checked bags. My friend is Velocity Platinum with 4 x 23kg. Between us we were entitled to six bags. We checked two: one at 15kg and one at 26kg. That's 41kg in total, well under what we were allowed.

On the flight over, and at every other airport we've used, staff have looked at the combined weight and let this through, Never once an issue. Bec told us the 26kg bag was 3kg over and that we had to either pay $65 per kg or buy another suitcase and move 3kg into it. I understand there may be a per bag limit but this was never an issue before, i've caught many flights with virgin, even the one from brisbane, the bag weighed the same

When we asked why this was different from every other time, she told us that every other airport was wrong and she was the only one doing it right. Her tone was dismissive from the start. She made no attempt to help us find a solution, and she made it clear she didn't want to deal with us. She didn't seem like she enjoyed her job or even wanted to be here. Her bluntness was not recieved well.

Then she said she would have been more lenient if I had been nicer to her. That comment is the main reason I'm writing. If the rule allows discretion, it should be applied the same way to every customer. It shouldn't depend on whether a staff member likes you. And if it doesn't allow discretion, she shouldn't be offering it as a reward.

I've flown with Virgin for years and the staff have always been lovely. This was the first time i've had an extremely poor experience like this, personally i do hope Bec undergoes some extra training as her people skills were sub-par for her role.

Never again!! Worst planes, so cramped and uncomfortable, so stingey on international flights.. it was horrible..

Virgin airlines are the worst airlines ever daughters flight cancelled no communication until she arrived in Melbourne, then they delayed her flight that much she missed her connection flight ,and they're refunding her $24 out of $300 she had to sit at the airport for 9 hours whilst waiting to get a flight back to Launceston,what a joke , the staff were rude and not helpful at all, then Qantas charged $500 to fly from Melbourne to Launceston , no wonder the spirit is so busy at least the staff are helpful.i would of rated virgin less than 1 star if there was a option. People are struggling to survive as it is thanks the the federal government and now the airlines are ripping people off . 🖕🖕🖕🖕

Virgin living up to its disastrous reputation again /travelling from the Gold Coast to Canberra via Sydney, will today take up to 6 hours with THREE different delays and counting. Absolutely disgusting…it took staff in Sydney 45 minutes from the scheduled boarding time to make their announcement. Not even sure when we will arrive.

I booked a connecting itinerary from Canberra to Sydney, with an onward flight to Japan, and checked in as a connecting passenger.

The Virgin Australia flight from Canberra was delayed, causing me to miss my international flight to Japan. Despite this being a connecting itinerary, Virgin Australia provided absolutely no assistance or meaningful support.

No one explained what would happen to my onward journey, what options were available, or even where my checked baggage would end up. I was simply left without any clear information or support.

For an airline to accept a passenger and their baggage on a connecting itinerary, then provide no meaningful assistance when its own delay causes the connection to be missed, is completely unacceptable.

This has been one of the worst airline experiences I have ever had. I would strongly advise anyone relying on an international connection to think very carefully before booking with Virgin Australia.

Staff were pleasant but the plane itself was dirty. Flight from Adelaide to Melbourne, you could see liquid or food splatters on the back of chairs that were directly in front of us. On the flight from Melbourne to Adelaide, there was chewing gum or something stuck on my belt. So gross. Everything just looks dirty and when the seats are already uncomfortable, dirty and unhygienic seating just makes it so much worse.

Virgin Business Class is not worth the money. It is greatly inferior to its competitors Air New Zealand and Qantas.
On my recent flight Queenstown to Sydney, I discovered:
• There is no dedicated or priority check-in for Business Class in Queenstown.
• There is no lounge available to Virgin Business Class passengers in Queenstown. Both Air New Zealand and Qantas offer a lounge. Even Jetstar has lounge access.
• On the flight, there are eight Business Class seats and only eight meals (three choices) are supplied. By the time the cabin attendant got to me the only choice was pulled beef and not being a beef eater, that was no use to me. Not even a salad was available. I was only offered packaged cheese and biscuits or potato crisps. Not even the economy meal was offered to me.

It wasn't much better on my Virgin Business Class flight from Sydney to Perth - although at least there is a lounge in Sydney but on the flight still only 8 meals, 3 choices - so get in first with your order.

If I was flying economy, all the above is acceptable. But having paid a lot more to fly Business Class, I feel cheated by Virgin and could not recommend them.

No choices available for dinner again and again but cheese crackers on business class from Sydney to Perth. Don't pay extra thousand for cheese crackers. It only cost $6 sitting economy. Virgin Australia has no pride in its products.

You guys are evil

Absolute worse and most horrendous booking experience, they can’t sort out anything, I’ve booked 3 flights and apparently none of the transactions have gone through when I’ve had $1700 deducted from my account and been emailed with 3 different tickets.
Do not recommend booking with virgin

Long distance flight but not offered any food or drink without having to pay. Air New Zealand gave us food and drinks on a 3 hour flight. Really disappointing.

Flight delayed by over two hours. Arrived in Brisbane… no gate. Finally we get a gate after waiting 20 minutes. Gate doesn’t work. Airbridge has technical difficulties. Had to wait another 10 minutes.