Virgin Australia Reviews 

Virgin Australia is genuinely the worst airline I have ever had the displeasure of flying with. The check in experience in hellish. A 6 hour plus flight with no meals and 1 measly cup of water. The snack and ‘meal’ options are very limited, not nice, and VERY overpriced. The worst part is how rude every one who works for them is. Over the last 2 weeks I have taken several flights with this airline. Everyone is extremely rude, patronising and straight up lies to you to make their lives easier. I have never hated an airline so much. As a company and individual staff are both terrible. I wouldn’t recommend this company to my worst enemy. I will never fly with them again

Incompetent. Dishonest. Will never fly with these disgusting, rude morons ever again. You get what you pay for which in the case of Virgin is rude and abominable behaviour, no communication as to why flight delayed by several hours which completely destroyed my short vacation. Virgin deserves only opprobrium. They are only interested in gouging their customer for money with zero service.

I am writing to formally complain about the treatment I received as a 16-year-old minor on a Virgin Australia flight
I was traveling with my mother, yet we were assigned seats apart from each other. When I approached the flight attendant to request that I be reseated with my guardian, my request was not only refused but I was told that I would have to pay an additional fee to be seated with my mother.
As a minor, I felt extremely vulnerable being placed between two adult male passengers. It is highly concerning that the cabin crew prioritized charging a fee over the basic safety and well-being of a 16-year-old passenger. Fortunately, the passenger sitting next to my mother recognized the situation and was kind enough to move, which allowed us to sit together—a solution the flight attendant had refused to facilitate me and I hope you fix this issue immidently so other minors don’t have this issue like I did.

I flew business class from Sydney to GC. the middle aged female virgin staff had a air of arrogance, she carries herself as if shes above everyone, and was just rude and made me feel uncomfortable. I will avoid flying virgin in the future if possible.

Very poor customer Service. Undue delays. No proper communication.

Worst airlines ever in Australia.

Had a connecting flight from Melbourne to Rockhampton, change over in Brisbane. Booked in at Melbourne airport, desk lady was rude, pushy and in a hurry.
She booked our luggage all the way through but refused to give us our boarding pass for the Brisbane to Rockhampton flight, even after we questioned her.
As if that wasn't bad enough we were late taking off in Melbourne and only just made it to our next gate in Brisbane for pur expected flight home to Rockhampton. On arrival at the boarding gate in Brisbane bound for Rockhampton, we were told we had no seats, they are all full and our seats were sold.
We had 5 adults, 1 child and 2 babies. All these flights were booked months ago and seats picked upon booking.
How the fk can an airline sell your seats after being paid for for months but had our luggage on that very flight.
Our luggage had to be taken off that flight and put onto a flight we were put on 5 hours later. So 5 hours in an airport with 2 infants, extremely distressing.
As if that wasn't bad enough they were to useless to take ALL our luggage off and now am missing a very expensive bassinet. No care In the world from anyone at Virgin.
We had appointments booked on our return which we missed and 2 of us had to drive another 3 hours back to our home in Emerald which made our arrival home extremely late after an already early rise that morning.
I have never experienced such incompetence or lack of care and will never ever fly Virgin and I implore you all not to as well.

The boarding lady’s at gate 41 today where extremely unhelpful and did not provide us any assistance when we missed our flight even the other workers where shocked to hear how unhelpful they where people like this shouldn’t be responsible for helping people

If i could rate zero I would. Dodgy airlines with over hours of delays due to "large luggages" only for them not to actually pack those luggages into the plane! Bloody dodgy and shitty airlines. Staff are useless and cant actually do anything. They should really just replace these dumb staff with AI as that would have done better than these stupid incapable people.

Id rather be tapped to the side of jetsar plane the service would be as good

Received an email from Virgin Australia stating that I had $1,008 of credit in my travel bank but when I logged in the account balance was nil.

I rang them to complain and the response did not make sense so I wrote to them and the response I received demonstrated that they had not even read my email and it did not address my concern.

Pretty poor customer service.

We did return flight over 3 weeks Melb-----Coolangatta. I was rather incapacitated at the time and required wheel chair at both ends each time Virgin staff could not have been more helpful in all areas.From ground staff to on flight service, caring was absolutely top class. Virgin will always be my go to from here on. .. Graham and Dianne Bower

Flew Brisbane to Bali. Packed plane, one toilet for economy. Wouldn't let passengers use the business class toilet and the queue was half way up the aisle, so held on for 4 hours. Snotty attitude of the head hostess was rediculous. Swore 5 years ago I would never fly with them again. Sadly group booked with them, now none of us will EVER fly virgin again. Pay the extra people, this airline is the worst!!!

This airline is a bunch of crooks when it comes to baggage weight. I recommend avoiding it.

Do not use this airline unless you have to. We had to throw away our umbrella and send a suitcase via post as they don’t let you combine weight between cases. Only being allowed one bag is ridiculous when you’ve paid for 23kg! Such a waste of money when Jetstar let you take as many bags as you want!!

By far, worst airline ever, I missed my flights with virgin Australia 2 days in a row due to an issue in their system, while they acknowledged their issue, they told me they can’t do anything about it and I can’t talk about it, just shut up and find an alternative.

Another disappointing flight, left Uluru this afternoon to have to sit on a seat with food still on it. No whipping down of tray tables. Getting down to jet Star level....

BOOK AT YOUR OWN RISK TO YOUR SANITY!

At check in, they accepted $65 payment for excess baggage, only to then be unable to print a bag tag, and then told me bag drop has closed. They then said I could get on the plane if I run, but I can't take my suitcase. But I'm in a leg brace and can't run. Then they wouldn't refund my excess baggage amount.

In order to get a refund, I had to go to another counter, who told me I have to call the call center, who told me, after 30 minutes on hold, that I have to "apply" online. I couldn't find anything but dead-ends and links to policies, no where to apply for a refund. I phoned back the call center for help, and they advised they have never dealt with this before. After a lengthy wait on hold, they finally processed the payment over the phone. But I have to wait 10 business days to clear!

Such an absolute frustration for having terrible processes (or lack thereof), dead end websites and poor customer service support. I do expect some level of frustration with airlines, but this was next level. I've never had such difficulty resolving a simple issue. Would not recommend flying with this airline and I will be avoiding them like the plague in future.

We had planned a holiday of a lifetime to Australia. Part of the trip included a Virgin Australia leg. We decided to buy extra legroom. No online form, no email - you have to phone (we are in the UK). After being cut-off, being held in a queue & having pointless messages, I bought the extra legroom for £45. Very nice. The phone bill was £36!
I was then unfortunately diagnosed with a serious illness and have had to cancel the trip. EVERY other airline has been sympathetic and given us full refunds. Virgin Australia? Not a chance.

There's bad budget airlines, there's really bad budget airlines and then there is Virgin Australia.

I love travelling with virgin

Omg.. what has changed Virgin
I have never experienced the rudeness that was presented to me at the Brisbane Airport at 11 30am today as I booked my suitcase and proceeded through security. It wasn't a hello or polite reception received but more of a rude grunt. Also totally unhelpful when I asked a question. I have always promoted Virgin as the best to fly with but will be not ever flying with this airline again. Whist I don't require anything more than a polite friendly reception this experience was in my opinion the worst possible.
I think that considering all passengers are paying to fly that the staff need to ensure that it is a great experience. If there is bad moral within the company that is no fault of your customers.
I flew with another airline on the way to Brisbane and enjoyed a polite and stress free experience. In my view this company needs to do a reality check with their service. Who knows why people are needing to fly and it may be that they are dealing with a loss. Last thing one needs is the service of a rude assistant.
Virgin. I think you need to check your customer service.