On receiving the latest bin end sale i was somewhat underwhelmed, How wrong was I ,so far they have been exceptional. The inclusion of 2 white Riojas might be something of a cop out, but overall very... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Only joined this year, love the interest on anything saved, no pressure to buy anything, whatever I have bought always on time or earlier, never had a bad bottle this year, and even if I had it’s retu... Toon meer
Bedrijf heeft geantwoord
I like special offers that bring the average cost of a bottle to less than ten pounds. I don't like when I have a large credit balance that I cannot proceed to buy without entering my credit card deta... Toon meer
Bedrijf heeft geantwoord
My experience with Virgin Wines mainly through my superb advisor Neil has always been brilliant, he is a class act and could not have been more helpful and professional on every occasion I have requir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Virgin Wines
Geschreven door het bedrijf
Virgin Wines offers more ways to buy than any other online wine retailer. Including WineBank, our flagship wine club.
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
Virgin Wines Details
Geschreven door het bedrijf
Contactgegevens
St James Mill, Whitefriars, NR3 1TN, Norwich, Verenigd Koninkrijk
- 0343 224 1001
- reviews@virginwines.co.uk
- www.virginwines.co.uk
4,5
Uitstekend
27K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love the wine bank.
Hi Jay, the wine bank is a great initiative from Virgin wines and I appreciate the extra £5 per month!! I think the prices are competitive and I seem to have been able to take advantage of your promotions, recently I received 3 free bottles, fantastic although a 15 bottle case is very heavy!! All good thanks.
22 juli 2026
Antwoord van Virgin Wines
Hi Jim,
Thank you for taking the time to leave such an incredible review!
We're so pleased to hear you're enjoying the WineBank and the extra monthly credit! It's fantastic to hear that you think our prices are competitive and that you've been able to take advantage of our promotions!
In regards to the weight of the bigger cases, I will be sure to pass this feedback along.
I hope you have a stunning day!
Megan @ VW
Antwoord van Virgin Wines
Hi Trish,
Thank you for taking the time to leave such an incredible review!
We're so happy to hear that Mia was very helpful in assisting you with your order! I will be sure to pass this feedback to her!
We're also delighted that you found the delivery to be quick!
Thank you again for your kind words! I hope you have a great day!
Megan @ VW
The wine was delivered promptly.
The wine was delivered promptly. The wines we have already tried has been very good. We also appreciated the input prior to purchase from the Virgin Wines senior wine advisor.
22 juli 2026
Antwoord van Virgin Wines
Hi John,
Thank you for taking the time to leave such a fantastic review!
We're so pleased to hear that your wine arrived quickly and that you're enjoying the selections you've tried so far! It's also wonderful to know that our Wine Advisor was helpful in your purchasing decision! I will pass this feedback along to the team.
I hope you have an amazing day!
Megan @ VW
⭐️⭐️⭐️⭐️⭐️Consistently Exceptional!
I’ve been a member for some time with Virgin Wines, and I can confidently say their professionalism is second to none. Every bottle I’ve received has been of outstanding quality, always enjoyed by myself and my guests.
The extra touches — like the thoughtful gifts — have been a wonderful surprise and are always greatly appreciated. Virgin Wines truly delivers not just great wine, but a consistently excellent experience. Highly recommended!
21 juli 2026
Antwoord van Virgin Wines
Hi Valerie,
Thank you for taking the time to leave such an amazing review!
We're delighted to hear that you find our professionalism to be outstanding and that you find us to consistently provide an excellent experience!
We are also so happy to hear that you and your guests have consistently enjoyed the quality of our wines! It is also wonderful to know that you appreciate and enjoy the extra touches we provide!
We truly value your long-standing membership and your kind words! We look forward to having you back in the future for more orders!
Have a fabulous day!🥂😊
Megan @ VW
I find VIRGIN Wines to be very good…
I find VIRGIN Wines to be very good quality and varied choices I WOULD HIGHLY RECOMMEND THEM.
22 juli 2026
Antwoord van Virgin Wines
Hi Michael,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you find our wines to be of very good quality and that you appreciate the varied choices we offer. Your high recommendation means a lot to us!
Thanks, Rebecca @ VW
Antwoord van Virgin Wines
Hi Joanne,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our service and delivery. We truly appreciate you taking the time to share your kind words.
Thanks, Rebecca @ VW
Some wines are ok but 2 I had were…
Some wines are ok but 2 I had were absolutely garbage . Particularly the one from Romania
21 juli 2026
Antwoord van Virgin Wines
Hi James,
Thank you for your review. I am sorry to hear you have not enjoyed all of the wines and I have sent over an email to see how we can help.
I look forward to hearing back.
Thanks, Rebecca @ VW
Antwoord van Virgin Wines
Hi Duncan,
We're so happy to hear you enjoyed our quick service and found our wine selection to your liking. Thank you for your wonderful feedback!
Thanks, Rebecca @ VW
Excellent range of wines
Excellent range of wines, knowledgeable wine advisors and fast efficient delivery.
21 juli 2026
Antwoord van Virgin Wines
Hi,
Thank you for taking the time to leave us this wonderful 5-star review! We are so pleased you're happy with our wide range of wines, knowledgeable advisors, and efficient delivery.
Thanks, Rebecca @ VW
Wines are of reasonable quality(…
Wines are of reasonable quality( They taste fine, but not great), and are a little expensive for what they are.
I would rather pay a little more for some higher quality wines.
BUT it should be remembered that yge supermarkets offer good wines at competitive rates
21 juli 2026
Antwoord van Virgin Wines
Hi Trevor,
Thank you for taking the time to leave us this feedback. I am sorry to hear you have not fully enjoyed the wines you have had from us. I have sent over an email to you to discuss how we can help ensure you love every bottle moving forward.
Thanks, Rebecca @ VW
Good value reds!
Ordering was super easy, and it was delivered in 3 days as advertised.
Of the 2 wines I've sampled, one was fabulous, the other more 'average'.
I'm looking forward to sampling the next bottle!
21 juli 2026
Antwoord van Virgin Wines
Hi Essence,
We're really pleased to hear that your ordering experience was easy and that delivery was quick! It's great that one of the wines was fabulous, and we hope you enjoy sampling the next bottle!
Thanks, Rebecca @ VW
Antwoord van Virgin Wines
Hi Clifford,
Thank you for taking the time to leave this feedback. We are glad to hear you find our service fast and efficient!
Thanks, Rebecca @ VW
The best of the best
As always, absolutely amazing service and support from a dedicated team.
22 juli 2026
Antwoord van Virgin Wines
Hi Peter,
We're so happy to hear that you consistently receive amazing service and support from our team! Thank you for sharing your positive experience with us.
Thanks, Rebecca @ VW
Always amazing wines and a vast choice…
Always amazing wines and a vast choice available from budget to fine wines. Always delivered super fast too and amazing customer service and dedicated wine advisors
21 juli 2026
Antwoord van Virgin Wines
HI Martin,
We're so pleased to hear you consistently enjoy our wide selection of wines, from budget-friendly to fine options. It's wonderful to know you appreciate our fast delivery and dedicated wine advisors!
Thanks, Rebecca @ VW
Great wine...and super fast delivery
Great wine...and super fast delivery. Bought a case this time for my mam's birthday, she's gonna be 80 😁
It's so much more special than just buying from the supermarket when it's a big day.
21 juli 2026
Antwoord van Virgin Wines
Hi Paula,
Thank you for your fantastic review! We're so happy to hear you enjoyed the wine and our speedy delivery. It's wonderful to know you chose us for such a special occasion, and we hope your mam has a truly memorable 80th birthday!
Thanks, Rebecca @ VW
Some of the wines are excellent
Some of the wines are excellent; some are disappointing. The result, I think, of buying from a company who may have 'connections' to tied suppliers. However, overall, we have been pleasantly surprised by some of the wines.
20 juli 2026
Antwoord van Virgin Wines
Hi Mr Alexander,
We appreciate your honest feedback regarding the variety in our wine selection. It's valuable to us to hear that some wines have pleasantly surprised you. If you even do try a wine that you are not a fan of do let us know and we can help.
Thanks, Rebecca @ VW
Customer service and Luke in particular
Customer service and Luke - absolutely brilliant.
Great credit to Virgin Wines - not only did we walk away feeling valued, but the delivery was lightning fast. Why go anywhere else?
22 juli 2026
Antwoord van Virgin Wines
Hi Gordon,
We are so pleased to hear that you had such a brilliant experience with us and felt valued! It's wonderful to know that our delivery was lightning fast. Thank you for your amazing feedback!
Thanks, Rebecca @ VW
My virgin wines experience.
Having spoken about the wine I enjoy, and what I don't, my advisor Leo has sent me some absolute corkers. He has recognised my tastes and chooses wine that I have really enjoyed solo or with friends. I feel like I'm getting good value with my choices but through Leo I am trying wines I would never have found. Thank you Leo.
21 juli 2026
Antwoord van Virgin Wines
Hi Chris,
Thank you for taking the time to leave us this wonderful 5-star review! It's fantastic to hear that your advisor has been able to consistently select wines that you truly enjoy, both on your own and with company. We're thrilled that you feel you're getting great value and discovering new favourites.
Thanks, Rebecca @ VW
The wines never disappoint
The wines never disappoint, delivery very prompt, a delight to deal with
21 juli 2026
Antwoord van Virgin Wines
Hi,
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that our wines consistently meet your expectations and that you find our delivery prompt. We're delighted you enjoy dealing with us!
Thanks, Rebecca @ VW
Since I have been ordering wine from…
Since I have been ordering wine from yourselves i cannot fault any of the choices you have given me. The quality has been excellent so i don’t know how you can improve your service and selection of wine to me keep up the good work.
20 juli 2026
Antwoord van Virgin Wines
Hi Karl,
We're so pleased to hear you've been consistently happy with your wine selections and the excellent quality! It's wonderful to know we're meeting your expectations. Thank you for your kind words!
Kind Regards,
Mabel @VW
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