On receiving the latest bin end sale i was somewhat underwhelmed, How wrong was I ,so far they have been exceptional. The inclusion of 2 white Riojas might be something of a cop out, but overall very... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Only joined this year, love the interest on anything saved, no pressure to buy anything, whatever I have bought always on time or earlier, never had a bad bottle this year, and even if I had it’s retu... Toon meer
Bedrijf heeft geantwoord
I like special offers that bring the average cost of a bottle to less than ten pounds. I don't like when I have a large credit balance that I cannot proceed to buy without entering my credit card deta... Toon meer
Bedrijf heeft geantwoord
My experience with Virgin Wines mainly through my superb advisor Neil has always been brilliant, he is a class act and could not have been more helpful and professional on every occasion I have requir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Virgin Wines
Geschreven door het bedrijf
Virgin Wines offers more ways to buy than any other online wine retailer. Including WineBank, our flagship wine club.
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
Virgin Wines Details
Geschreven door het bedrijf
Contactgegevens
St James Mill, Whitefriars, NR3 1TN, Norwich, Verenigd Koninkrijk
- 0343 224 1001
- reviews@virginwines.co.uk
- www.virginwines.co.uk
4,5
Uitstekend
27K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience
I have been a member for a number of years and in that time I have dealt with three advisors. All have been very knowledgeable and given me a good choice of wines at a reasonable price.Never had a wine that has disappointed.
14 juli 2026
Antwoord van Virgin Wines
Hi Fraddock,
Thanks for leaving a review!
We are so pleased to hear about your long-standing positive experience as a member. It's wonderful that our Wine Advisors have consistently provided you with knowledgeable recommendations and excellent wine choices at fair prices. We're especially glad that you've never been disappointed with a wine!
Connor @VW
Really unhappy with my last couple of…
Really unhappy with my last couple of cases of wine most of them very nasty
14 juli 2026
Antwoord van Virgin Wines
Hi Wayne,
Thanks for leaving us with an honest review.
We are truly sorry to hear that your recent wine cases did not meet your expectations. We are always striving to improve our selection, so we will pass on your feedback.
In the meantime, I have contacted you personally to look into resolving this issue in some way. Please reply to me at your earliest convenience.
Thanks again.
Connor @VW
Nuisance calls
Great choice of wines at a reasonable cost. However, constant messages and even a cold call to sell wine are not what I want.
14 juli 2026
Antwoord van Virgin Wines
Hi John,
Thanks for leaving an honest review.
We appreciate your feedback on our wine selection and pricing. We understand your concerns about unwanted communications and will review our outreach methods.
Please also note that you can change contact methods online, along with the frequency at which you receive our offers, as well.
Connor @VW
The quality of the wines which I am…
The quality of the wines which I am still enjoying!
27 juni 2026
Antwoord van Virgin Wines
Hi Martin,
We're so happy to hear you're enjoying the quality of our wines! Thanks for sharing your positive experience with us.
Thank you,
Mabel @VW
Service & Wines are brilliant
We always have good experiences when dealing with James, the wines are excellent
13 juli 2026
Antwoord van Virgin Wines
Hi Berrie,
Thank you for taking the time to leave such a fantastic review! We're delighted to hear you have had a great experience with James and enjoy our excellent wines.
Thank you,
Mabel @VW
Spoilt by poor inclusion
Most of the wines were good. but there were 2 rubbish whites slipped in?
11 juli 2026
Review zonder uitnodiging
Antwoord van Virgin Wines
Hi Gordon,
Thank you for taking the time to leave us some feedback.
I am pleased to hear that most of the wines were enjoyed. I am sorry to hear that 2 of the wines were not enjoyed. Rest assured, I will help.
I have requested some information from yourself. Please can you provide this information so I can assist further with this matter.
My apologies again.
Megan @ VW
Unexpectedly Fast Delivery
Ordered a case on Friday morning, delivered next morning. Great service, especially since I had expected it to have been early in the following week!
10 juli 2026
Antwoord van Virgin Wines
Hi Paul,
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that you enjoyed the fast delivery service!
I hope the wines are enjoyed and I hope you have a smashing day!
Megan @ VW
Highly recommended
Excellent service as always from wine advisor Craig good wine and great offers
10 juli 2026
Antwoord van Virgin Wines
Hi Mrs Boddy,
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that you received such excellent service from your Wine Advisor Craig! It is also great to know you got provided some great offers! I will be sure to pass this feedback on.
I hope you have a wonderful day!
Megan @ VW
Easy ordering service,Very speedy…
Easy ordering service,Very speedy delivery and Excellent wines.
What more can you ask for ?
9 juli 2026
Antwoord van Virgin Wines
Hi Trevor,
Thank you for taking the time to leave such a fantastic review! We are so pleased to hear that you enjoy our services an wine.
Thank you,
Mabel @VW
A lovely company and staff
A lovely company and staff, always there to help when needed. Prompt delivery everytime.
9 juli 2026
Antwoord van Virgin Wines
Hi Ginny,
We are so happy to hear that you find our staff helpful and our deliveries prompt. Thank you for your kind words and for taking the time to leave us this wonderful review!
Thank you,
Mabel @VW
Fast service good informative tasting…
Fast service good informative tasting notes I haven’t had a poor bottle of wine since joining.
10 juli 2026
Antwoord van Virgin Wines
Hi Me and Mrs Carcary,
We're so pleased to hear you've consistently enjoyed our wines and found our service to be fast. Thank you for your feedback!
Thank you,
Mabel @VW
Always a joy to find a box of Virgin…
Always a joy to find a box of Virgin wines onmy doorstep!
10 juli 2026
Antwoord van Virgin Wines
Hi Caroline,
We appreciate you taking the time to leave this fantastic review! We're so delighted to hear that receiving our wines brings you joy!
Thank you,
Mabel @VW
Antwoord van Virgin Wines
Hi Ken,
We are so pleased to hear that your delivery arrived ahead of schedule. Thank you for sharing your feedback!
Thank you,
Mabel @VW
Virgin wines respond quickly
Virgin wines offer very good choice of wine direct to your door in 24hrs.
The choice of wines are from many countries and well known producers of fine wines.
The wine bank means you can save for more expensive wines if you want to send a more fine wine as a gift to someone who enjoys fine wine.
7 juli 2026
Antwoord van Virgin Wines
Hi Catherine,
We're so pleased to hear you're enjoying the fantastic selection of wines and the convenience of our delivery service! The WineBank is such a great club and we are so happy you enjoy this. Thank you for your wonderful feedback!
Kind Regards,
Mabel @VW
My wine adviser is very knowledgeable…
My wine adviser is very knowledgeable about the wines, he listens to you, does not keep pestering you to order and always get in touch when you say you will be ready to order some more wine.
8 juli 2026
Antwoord van Virgin Wines
Hi,
We're so pleased to hear that your wine advisor provides such knowledgeable and attentive service! It's wonderful to know they listen to your preferences and reach out at just the right time.
Thanks, Rebecca @ VW
Antwoord van Virgin Wines
Hi,
We are so glad to hear you enjoyed the wine! Your positive feedback truly makes our day. Thank you for sharing your experience with us.
Thanks, Rebecca @ VW
Good quality and value.
9 juli 2026
Antwoord van Virgin Wines
Hi Phillip,
We're happy to hear that you found our quality and value to be good. We appreciate your positive feedback!
Thanks, Rebecca @ VW
I joined Virgin Wins some 8 months ago
I joined Virgin Wins some 8 months ago. They have been amazing! The wines we have chosen so far have been lovely and now I have a one to one contact who I can contact to order the wines I love. No complaints at all!
9 juli 2026
Antwoord van Virgin Wines
Hi Di,
Thank you for your wonderful feedback! We are so pleased to hear how much you're enjoying the wines and the personalized service. We truly appreciate your kind words!
Thanks, Rebecca @ VW
Good experience !
The wines are well chosen and I haven’t had a dubious choice yet . I inadvertently fell into this subscription , but has worked so far and represent a price point that suits me
8 juli 2026
Antwoord van Virgin Wines
Hi Wendy,
Thank you for your lovely review! We're so pleased to hear that you've been enjoying the selection of wines and that our subscription has been a great fit for you. We appreciate your kind words!
Thanks, Rebecca @ VW
Great selection of wines on offer.
Great selection of wines on offer.
Fabulous discounts and speedy delivery which doesn't need signing for.
16 juli 2026
Antwoord van Virgin Wines
Hi Julie,
Thank you for taking the time to leave us such a wonderful review! We're so glad you enjoyed our selection of wines, fantastic discounts, and speedy delivery.
Thanks, Rebecca @ VW
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