Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Commercial Road, BH2 5RH Bournemouth, GB
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Lees wat reviewers zeggen
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... Toon meer
Bedrijf heeft geantwoord
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... Toon meer
Bedrijf heeft geantwoord
Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Bournemouth
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
1 Commercial Road, BH2 5RH, Bournemouth, Verenigd Koninkrijk
4,7
Uitstekend
185 reviews
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Amy was very knowledgeable and had…
Amy was very knowledgeable and had great customer service skills
29 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Jordan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’d give it zero if that was an option
I’d give it zero if that was an option, and I’d call it a comedy of errors but it simply wasn’t funny.
We started the day with perfectly acceptable 5G WiFi.
We went to Vodafone to change our pay as you go contract to a cheaper 24 month plan.
We got home and our WiFi had stopped working.
We then received an email asking for our equipment to be returned
We phoned Vodafone - 45 minutes later were advised to visit the store.
2 and a half hours after entering the store we are told “sorry. Our mistake. It’s been cancelled and we can’t give you a replacement”
A day wasted. Business appointments cancelled. No chance of working the weekend to catch up. No tv. No internet. No sorry. Just an absolute car crash of a service. I wouldn’t mind if they gave a toss. Couldn’t have been less interested.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Jason,
I am sorry to hear about the experience you've had. I completely understand how frustrating it must have been to have your broadband service stop working after what should have been a straightforward visit to the store, especially when it resulted in a lost day, cancelled business appointments, and no access to internet or TV services.
From what you've described, it appears that an error occurred during the account changes made in store, which led to the cancellation of your broadband service and the request to return your equipment. I appreciate how disappointing it must have been to spend additional time contacting support and returning to the store, only to be advised that a replacement service could not be provided immediately.
If your broadband service is still not active, please contact our Broadband Team on 0333 304 0191 so they can review your account and discuss the available options to restore your service as quickly as possible.
If you would like this matter to be raised as an official complaint, and you have already spoken with the relevant teams but remain unhappy with the outcome, please contact our Social Media Team via Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone, and they will be happy to review this further for you.
Thanks,
Vodafone Social Media Team
Excellent customer service and Good…
Excellent customer service and Good customer experience 👏 from Amy - Bournemouth Branch
21 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Ayodele,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kiara helped us so much
Kiara helped us so much . She was polite and went out of her way to help us in every way. It’s always nice when customer service is such a pleasure. Thank you so much !
14 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Adrian,
Thanks for the lovely review and fantastic support for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exemplary customer service
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looked after by Sonya who worked tirelessly, patiently, professionally and with empathy to help my parents who are elderly. The new contracts took quite a considerable time to set up but this was not due to Sonya's fault. Throughout she was an excellent example of customer service and my parents left the shop very pleased with their renewal contracts. In a world where branches are closing and human contact is diminishing, Sonya is a worthy credit to this company. Thank you!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Alan,
Thanks for the lovely review and fantastic support for Sonya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service. Extremely knowledgeable and took her time to explain everything :) looked at the best deals - very happy
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Understanding staff member
Understanding staff member. Helped me practically and emotionally. Really great service
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hi Sam, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
We spoke to Sonya
We spoke to Sonya, and she was great, really helpful and got exactly what we wanted right there and then !!!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
"Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Andreea is excellent at customer…
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and very knowledgeable\. She made the whole experience easy and pleasant\. Thank you, Andreea, for your outstanding service\!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Pritesh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Number one sonya
Sonya what a nice person very experienced and professional went the extra mile for me a true gem
9 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient and helpful service
Although there was a queue, staff were efficient, helpful and very pleasant. It was great to be able to speak to someone face-to-face…a rare thing these days!!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucie was amazing
Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer service from Lucie! Can’t thank her enough.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Jacky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was a great help and got me the…
Amy was a great help and got me the best deal possible.
29 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Taylor,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Loyal unrewarded by this uncaring company
I have been with Vodafone for over 20 years. I upgraded my iPhone to a refurbished iPhone. The phone they sent was faulty. I wanted to exchange for a new iPhone as I didn’t want to exchange for another refurbished phone given the lack of care they took to check and prepare the first one. I asked to exchange, after almost an hour on the phone it transpired this wasn’t really possible. So I had to take the phone to the shop. I took an hour to drive there, but they didn’t tell me to take the box. So I had to drive another hour home and back to get the box. When I got home I called Vodafone to ask about cancelling my contract with them, they explained the options but I reflected that this wouldn’t work because I would be without a phone and I have a daughter with complex medical needs and couldn’t manage without a phone. Once I had spoken to them on the phone for almost 45 mins it became clear I would need to take the phone and the box back to the store and continue to exchange. When I arrived at the store they said they could no longer do the exchange as a ticket had been raised for a return. I called Vodafone and was told the ticket could not be cancelled. I then had to purchase the phone outright to avoid having to go away and return again another day. This ridiculous process has taken hours of my time and effort to fix Vodafone’s error. At no point did anyone manage to make the process quicker or easier and I absolutely detest the experience I had over the last few days with this dreadful useless company
20 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Lisa ,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks.
Vodafone Social Media Team
Antwoord van Vodafone UK - Bournemouth
Hey KEVIN,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liam did a fantastic job navigating…
Liam did a fantastic job navigating through my tricky request amd I appreciated his proactive initiative to work through it. His colleagues were also quick to assist with some technical challenges owing to system limitations and it was great to see their collaborative spirit.
17 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thankyou Amy
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like a hard sale at all at the same time offering some great deals, how do you do that. Anyway switched to vodafone in the end.
12 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
Thanks for the lovely review and fantastic support for Stephen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really excellent friendly service from…
Really excellent friendly service from Gary at the Bournemouth store . Looked after us well very friendly and informative. Great customer service
11 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey Martin,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was truly exceptional
Amy was truly exceptional. In 20+ years as a Vodafone customer she was by far the most helpful, courteous, professional individual I have experienced.
11 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary (Bournemouth Branch) was very
Gary (Bournemouth Branch) was very, very helpful with issues I had with my iPhone. His care & concern to my situation to resolve things was above & beyond.
I very much appreciate his service & happy to give 5 stars.
9 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bournemouth
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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