Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
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Lees wat reviewers zeggen
The staff were amazing. The process was explained to me thoroughly and I was made to feel very comfortable.Will recommend using this store to anyone. Both members of staff Danny and Liam were extremel... Toon meer
Bedrijf heeft geantwoord
Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you... Toon meer
Bedrijf heeft geantwoord
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Caerphilly
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Verenigd Koninkrijk
4,9
Uitstekend
160 reviews
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Friendly curtious staff very helpfull
6 september 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
We appreciate your feedback, Damian!
Thanks,
Vodafone Social Media Team
Absolutely excellent customer service 👍👍
Absolutely excellent customer service in store in Caerphilly today 👍👍
29 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Lucy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service - very friendly staff....
25 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Gareth. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
crap service
a week of talking to every individual in customer care , going through every possible cause why the Internet was playing up. one fella even blamed our printer for over powering the source .
then after further angry calls they sent a B T engineer out to rectify a loose wire on the telegraph pole .
fantastic service well done. open reach is a subsidiary of BT pal
12 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Will, I can understand how frustrating the delay in getting your service working how it should would be. I'm glad to hear we managed to get everything sorted when the Openreach engineer visited.
Thanks, The Vodafone Social Media Team
Upgrade Of Plan
Both Elise & Kyle are very helpful & knowledgeable about the products. There is no “hard-sell” everything is explained & tailored to the customer’s requirements. A very good experience.
4 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Jacqueline,
Thanks for letting us know what an amazing job both Elise and Kyle did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Mineworkers package experience of updating my phone…
My experience of updating my phone today was made really pleasant with the amazing Kyle, he was such a helpful person, and the shop in caerphilly is very local, so pleased with the service. I will be back Kyle.
21 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Mr and Mrs Jenkins,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really friendly and helpful staff
18 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Richard,
Thanks for your review for our Caerphilly store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Excellent friendly service by kyle
10 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Rebecca,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service from Scott and team will definitely be back when I upgrade
2 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Chantel. Thank you for your review for Scott. It's always nice to read such great feedback. If you ever need anything, please come and chat to us over on social media:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Scott…
Excellent customer service from Scott and team
2 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Patricia. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience very helpful
Great experience very helpful. Highly recommend!! 5*
25 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Jean,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very patient.
24 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hey Wang,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The boys in this shop were amazing.
19 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Jason, We love to see the team in store made such a good impression on you.
Thanks again,
The Vodafone Social Media Team
I cannot express how lovely!!..
I cannot express how lovely my experience was! I am not tech savvy at all and I needed to upgrade my phone. Kyle was so helpful and kind and took the time to explain everything that he was doing and why. He never once made me feel stupid for not understanding and helped me sort my new phone! I will always go into this store if I have any issues, so warm and welcoming and so so helpful!!
15 april 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Gemma,
Thank you for the amazing feedback for Kyle, it's pleasing to hear that he took the time to make sure all your queries were resolved. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Kyle is the Vodafone shop in Caerphilly…
Kyle is the Vodafone shop in Caerphilly branch was really helpful, I changes my plan to a sim only and saves me £40 a month
14 april 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Thank you for your review Sheila. It's great to see Kyle was able to help you save so much. £40 will get you a nice treat or two. I'll pass your thanks back to his manager.
Thanks again,
The Vodafone Social Media Team
Kyle and Scott at the store very…
Kyle and Scott at the store very helpful and great advice to help us with our purchase
14 april 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Caerphilly
Hi Robert, We love to see the team in store made such a good impression on you. We'll be sure to pass your feedback on to Kyle and Scott's manager.
Thanks again,
The Vodafone Social Media Team
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