Vodafone UK - Hartlepool Reviews 

198
TrustScore 5 uit 5

4,9

192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB


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Beoordeeld met 5 van de 5 sterren

Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens


Contactgegevens

  • 192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

198 reviews

5 sterren
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4,9

Alle reviews

(198)

42.866 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Sophie and Conner were both excellent

16 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Gerard,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Not sure ? Ask for advice

I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down some helpful hints for me. Friendly and helpful and really put my mind at rest.

15 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Yorkie,

Thanks for the lovely review and fantastic support for Mellisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

went to the shop about my bill and…

went to the shop about my bill and Sandra was excellent at helping me. i am very very happy

14 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Matty the manager and Sandra where…

Matty the manager and Sandra where fantastic at sorting my new broadband out. Excellent service as always in the Hartlepool store. All the staff are t star

7 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Sandra and sophie really helped me…

Sandra and sophie really helped me today with some billing queries

They were amazing and so helpful

5 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Ryan was so handsome and helpful

25 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Tim,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Friendly knowledgeable and helpful

Friendly knowledgeable and helpful

25 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Cynthia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great customer service

25 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Dave,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Amazing service from Ryan sorting my…

Amazing service from Ryan sorting my upgrade in store 5*

24 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Philip,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Brillant service im hartlepool when…

Brillant service im hartlepool when changing my home broadband thanks again Ryan

19 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Andrea,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service would…

Excellent customer service would recommend to family and friends

18 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Sophie was amazing and really helped me…

Sophie was amazing and really helped me with some difficult orders

Would definitely recommend Vodafone hartlepool!

13 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Paul

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Comprehensive details. Maximum savings. Great job.

2 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Archeree,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

The staff are always first class and…

The staff are always first class and today was no exception Sandra and Matty. Both made every effort to answer questions and provided an excellent service and outcome. Thank you

1 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Ryan was a big help.

28 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Hartlepool

Hey Ian,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, answered all my questions, and made recommendations. Had a complex set up with multiple phones/ accounts that had no access to, sorted the problem swiftly. Thank you Melissa!

22 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Hartlepool

Antwoord van Vodafone UK - Hartlepool

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Sandra was absolutely brilliant

Sandra was absolutely brilliant. Didn't think I was going to get this deal approved but thanks to this young lady it is and I'm saying money. Well done.

19 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Hartlepool

Antwoord van Vodafone UK - Hartlepool

Hey Robin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Been into store today was served by…

Been into store today was served by Ryan and Melissa. They could not do enough for me they sorted a very complex problem that I had with ease. They really do bend over backwards to help. This is why I’ve been with vodaphone for many years and I would not change.

17 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Hartlepool

Antwoord van Vodafone UK - Hartlepool

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Freindly staff

Freindly staff, they couldn't be more helpful. Quick service with plenty of options to choose from

16 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Hartlepool

Antwoord van Vodafone UK - Hartlepool

Hey Danielle,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service - Ryan spent lots of time ensuring I understood everything I was committing to. Ryan also made me and my dad feel very welcome. Would definitely recommend Ryan at Vodafone for your phone sales. Also I felt Ryan had a great wealth of knowledge and showed passion about his job.

15 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Hartlepool

Antwoord van Vodafone UK - Hartlepool

Hey Megan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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