Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Lees wat reviewers zeggen
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Toon meer
Bedrijf heeft geantwoord
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Toon meer
Bedrijf heeft geantwoord
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Newcastle Eldon Square
Geschreven door het bedrijf
Contactgegevens
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Verenigd Koninkrijk
4,7
Uitstekend
188 reviews
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Excellent customer service by Gemma
Excellent experience at Vodafone and assisted by Gemma who is always amazing.
18 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dimala was exceptionally polite and…
Dimala was exceptionally polite and helpful.
3 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Stuart,
Thank you so much for your wonderful review and the amazing support you’ve shown for Dimala—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Gemma has been excellent
Gemma has been excellent. Helpful, knowledgeable and efficient.
First class!
1 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Fintan,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff in eldon square are good people…
Staff in eldon square are good people and really friendly. Especially Reece who saved me money and helped get my son a new phone
1 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Shahram,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honestly the staff member Alex was…
Honestly the staff member Alex was outstandingly informative and most certainly went the extra mile to help with my query.
He’s definitely an asset to your Company.
I shall use this store every time I need information and assistance.
Please give him my sincere thanks.
1 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Angela,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional and Good Service
We came into the store for a new phone upgrade and Joe assisted us right away . He was very professional and he handled everything quickly. We were satisfied with the service he gave
14 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us regarding the efficient service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very impressive so fast and great…
Very impressive so fast and great service. O2. Can ram it
8 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a fast and great experience with our service. Thank you for your positive feedback; we appreciate it! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece saved me a fortune!
Reece saved me a fortune!! Him and Dan were very friendly and helpful!
6 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Gemma was very helpful with finding me…
Gemma was very helpful with finding me a new phone and contract.
2 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Gemma sales rep was extremely helpful…
Gemma sales rep was extremely helpful as well as being very friendly
2 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Gemma
Gemma. She is very helpful. Absolutely class to have in the store. She’s got more experience than experience it’s self
2 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service
Staff was super friendly and efficient. Service was super swift and easy! Shoutout to Reece and Alex for their impeccable music taste.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ant was great
Ant was very helpful and very quick to help with my problems. Sound guy and made it a warm and welcoming experience x
22 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Took my mother to vodaphone Newcastle…
Took my mother to vodaphone Newcastle spoke to an assistant called jen who was lovely, set my mother up with a sim only contact as she was paying far to much at EE, jen was most helpful explained everything to my mother, we are very happy with the service jen and other members of staff offer, thank you so much
19 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I always have a great experience with…
I always have a great experience with Vodafone customer service. Gemma is absolutely brilliant! She’s friendly, helpful, and always goes the extra mile to sort things quickly. Thank you, Gemma!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi. Thank you for your review for Gemma. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So helpful- saved me a fortune
So helpful- saved me a fortune
9 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Got my first phone here 20 years ago
Got my first phone here 20 years ago, back in again today to add an additional number. Great help.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Jermaine,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone three worse network
So, Vodafone and Three have basically merged their coverage, and now they’re kind of one. I want to write a review about Vodafone, saying that the worst thing that could happen is for Vodafone to merge with Three. I myself was with Three five years ago, and their coverage was terrible. I switched to Vodafone, paying a bit more, hoping for better support, more reliable antennas, and great internet. But now that Vodafone and T-Mobile are connected, for the past week or so, the Vodafone network has become just as bad. The signal, the coverage, everything is a mess. I’m basically saying that if the network and signal are the same, why would anyone pay more for Vodafone when they could just stick with Three,
In addition to all this, I want to say that I’m going to leave Vodafone. It would have been better if Vodafone had partnered with EE or O2 for coverage, rather than joining forces with the worst company in the UK, Three. Honestly, it’s such a disaster, and now I’d much rather switch to EE.
28 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Hossein,
We sincerely apologize for the inconvenience you encountered and for falling short of your expectations regarding our support and network services. We greatly appreciate your valuable feedback and wish to assure you that it is never our intention to provide anything less than exceptional service.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Outstanding service
Outstanding service ... highly recommed using this shop . assistant was a credit to the store .👍
8 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dan from Vodafone Newcastle
Dan from Vodafone Newcastle, Eldon Square branch was very helpful. He assisted me when I had to upgrade my phone on at least 2 occasions this year. He also assisted me 2 years ago with the same. He is very good in finding a good deal. He takes the extra mile to ensure that I am happy with the upgrade. He is a very efficient worker. He should be given recognition for his hard work. Well done and continue your great work!
5 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review and highlighting the team member's dedication.
Thanks,
Vodafone Social Media Team
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