I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie40A The Bridges, SR1 3LB Sunderland, GB
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Lees wat reviewers zeggen
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... Toon meer
Bedrijf heeft geantwoord
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Sunderland
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
40A The Bridges, SR1 3LB, Sunderland, Verenigd Koninkrijk
4,8
Uitstekend
177 reviews
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Customer service was great
Customer service was great, worked everything out to save me the maximum amount whilst meeting my requirements. Great help!
17 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke with Mark today and he was…
Spoke with Mark today and he was extremely efficient and knowledgeable with all aspects of mobile phones.
Would recommend this store if looking for a new device or upgrade. Keep up the good work
16 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great customer service
I was helped by Chloe today who help me with my contract. Chloe was extremely helpful, knowledgeable and friendly. Chloe is a credit to your company.
15 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very respectable and super quick
Very respectful and super quick.
14 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Served by Jen
Me and my partner were served by Jen, couldn’t have asked for any better customer service. Would recommend going to this store if looking to get a new phone or upgrade
2 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Absolutely brilliant service from…
Absolutely brilliant service from Anthony in the shop today, helped with the upgrade of my phone and answered all my questions. So lovely and very happy with my experience.
1 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jen made a true difference in the…
Jen made a true difference in the quality of my visit. She has been instrumental and extremely helpful in helping me.
Answered every question and delivered the adequate support.
Thank you Jen.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Donna was exceptional
Donna was exceptional. Super helpful understood my frustration all be it from a third party. I’m all sorted and will definitely recommend the Sunderland store. Thank you ⭐️
17 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hi Laura. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Donna
Donna was aa great help navigating me through everything and very friendly she is a credit to your company thank you
12 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Mark gave me very good customer service…
Mark gave me very good customer service really love the network
10 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Fantastic
Donna from this store has been fantastic. Set up home Internet. 2 sits and did everything for me. You should be very honoured having her working for you. Explained everything. So helpful it'sade my day.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Brilliant help throughout
Brilliant help throughout, very professional unlike onecom.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hey Elishia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very informative pleasant nothing to…
Very informative pleasant nothing to much trouble
1 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hey Elaine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenny did an amazing job with helping…
Jenny did an amazing job with helping us get our unlimited data today!! Very patient and helpful
27 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hey Ghada,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jenny did amazing and was very patient…
Jenny did amazing and was very patient with us. Great customer service and very good at her job!!!
27 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hey Raneem,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We came in store as my daughter damaged…
We came in store as my daughter damaged her phone.
Donna was amazing! Not only did she take time to help us with that but went above and beyond to help with some other issues I didn’t even realise were on my accounts!
The customer service was second to none! Cannot praise this lady enough! Absolutely excellent at her job!
Well done Donna, thank you so much.
Blown away by your helpfulness ☺️
21 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Hey Anthea,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jennifer was very helpful in sorting…
Jennifer was very helpful in sorting the problems I had, and explained the best way forward and the options with that. She helped with transferring my data from the old phone and gave me some ideas of how get the best out of my new phone. Very professional
21 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Smooth service
Lovely smooth service. Came in to check my sim only. Andrew checked my account and gave me my options. No hard selling. I was offered suggestions and welcome to choose whichever I wanted. Left with a renewed contract. Couldn't fault the exchange. I recommend Vodaphone. (Sunderland, The Bridges Store)
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're glad you enjoyed your experience in our Sunderland store. It's great to hear that you received smooth, helpful service. We appreciate your recommendation.
Thanks,
Vodafone Social Media Team
Andrew went above and beyond to make…
Andrew went above and beyond to make sure we got the best deal possible. Andrew was polite and friendly during the whole transaction
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
Thanks for the lovely review and fantastic support. We're happy to hear that you were pleased with the service and the effort to ensure you received the best deal.
Thanks,
Vodafone Social Media Team
Appalling customer service
We arrange to have broadband fitted on the 21st of Sept. 15 days later it still isn't in and working. Vodafone customer service is appalling. We have numerous engineers at our home and online with no success. We have spent days waiting in for help with very poor communication.
As our home security it internet based we have had to cancel a holiday. This company simply doesn't care about the customer so avoid being a customer.
5 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sunderland
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
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