My SIM card stopped working because of water damage and I came into store. I wasn’t sure what to expect and didn’t know that I could be issued with a new SIM card linked to my number immediately. Tolu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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Lees wat reviewers zeggen
Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definit... Toon meer
Bedrijf heeft geantwoord
She is respectful towards customers, knows her job perfectly, and helps resolve issues. She explains contracts and devices exceptionally well and always welcomes customers with a cheerful face and a s... Toon meer
Bedrijf heeft geantwoord
I went to talk about an Upgrade, and i had the pleasure to have a chat with Maddi, Profesional , kind and answered all my questions with calm, professionalism and smiles. Really enjoyed the time s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Thurrock Lakeside Experience
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Verenigd Koninkrijk
4,9
Uitstekend
195 reviews
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My SIM card stopped working because of…
My SIM card stopped working because of water damage and I came into store. I wasn’t sure what to expect and didn’t know that I could be issued with a new SIM card linked to my number immediately. Tolulope helped me resolve this in a matter of a few minutes, extremely personable and helpful, answering my questions and ensuring I was all good to go. I really appreciated his customer service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Azzees,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusuf was really helpful whilst we was…
Yusuf was really helpful whilst we was juggling our children! Gave us an option of deals and really knowledgable! Thank you! Good customer service
15 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Bridges,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Yusuf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very nice experience,very professional
Very nice experience,very professional
Maria
15 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Magureanu,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusuf
Yusuf, was amazing got everything sorted even when the computer crashed, phenomenal customer service
15 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Jack,
Thanks for the lovely review and fantastic support for Yusuf.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
My customer experience with Maddie
Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definitely someone ill never forget. I couldn't be more pleased
15 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Jahid,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
She is respectful towards customers
She is respectful towards customers, knows her job perfectly, and helps resolve issues. She explains contracts and devices exceptionally well and always welcomes customers with a cheerful face and a smile. Always i want to be served by Mrs Maria.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I’ve made new contract with Yusuf he is…
I’ve made new contract with Yusuf he is very nice, friendly person, highly recommended
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Name maddi everthing was handed very…
Name maddi everthing was handed very quickly best customer service
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Jashan,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddi was great
I went to talk about an Upgrade, and i had the pleasure to have a chat with Maddi,
Profesional , kind and answered all my questions with calm, professionalism and smiles. Really enjoyed the time spend in Vodafone Lakeside.
Got my new phone and my internet at home sorted out.
Thank you
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Seby,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful. Quick and easy service & helped me when I was not helped on the phone. Thank you Yusuf!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Bethany,
Thanks for the lovely review and the fantastic support you’ve shown for Yusuf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Anthony
I was served by Anthony. Myself and my Dad needed help with my Dads mobile account. Anthony was very helpful and cheerful too. He fully explained what steps were needed. And helped with that. So we were very pleased with my Dad’s new plan.
And I was so impressed with his help that I have moved my contract to Vodaphone today as well.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Brunette,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony was super friendly
Anthony was super friendly, helpful, professional, polite and efficient - all with a smile. He helped with everything he could and I would very happily recommend him. Thankyou Anthony.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Bee,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maz was an amazing help
Maz was an amazing help! He explained of the deals and helped us through the entire customer service process. He even ended up saving us so much money! Great experience
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anthony was very polite and friendly
Anthony was very polite and friendly, very knowledgeable and helpful
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Hayley,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Blake is an absolute star
Blake is an absolute star! He's saved my life today. Couldn't be any happier. What an asset he is to Vodafone.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Sarah,
Thanks for the lovely review and fantastic support for Blake.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I would like to leave a lovely review…
I would like to leave a lovely review for Mariah from Vodafone - Lakeside shopping centre.
Mariah was incredibly kind, patient, and helpful throughout the whole process. She took the time to listen to my situation, explained everything clearly, and did her best to help me. I truly appreciate all the support she gave me and the discounts she arranged — it made a big difference for me.
Excellent customer service like this is rare, and Mariah deserves recognition for her professionalism, understanding, and genuine care for customers.
Thank you so much, Mariah, for all your help and kindness. I wish you lots of success, happiness, and all the best in your future at Vodafone! 🌷
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Erica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was greeted by a smiley face
Was greeted by a smiley face, who was so happy to help. I was with my daughter and Anthony even interacted with her. He made the whole experience very relaxing and stress free.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Charlotte,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful staff
Was in Vodafone in lakeside, Thurrock today dealing with Anthony to set up a new mobile contract. He was super helpful, answered all my questions (I’m not very tech!). He was so polite and friendly, he made it easy to do and a really good experience. Would highly recommend this store.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Maria,
Thanks for the lovely review and fantastic support for Anthony. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class customer service from Tolulupe (Thurrock)
I received the most incredible customer service from Tolulupe at the Thurrock, Lakeside store. I had visited on two consecutive days and was told previously that nothing could be done immediately and I'd have to come back. I met Tolulupe on my third visit and he went above and beyond to ensure I left with a completed job. I was not able to use my phone for almost a week but after Tolulupe's persistence I was finally able to use it. Thank you Tolulupe for your willingness to assist me in what felt like a frustrating situation. First class customer service!
27 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Taaya,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusif at Lakeside absolutely brilliant
Yusif is the guy to see, whatever issue you might be having or wanna save money with very competitive deals, Yusif couldn’t have been more helpful
27 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Luke,
Thanks for the lovely review and fantastic support for Yusif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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