VoIPLine Telecom Reviews 7

Antwoord van VoIPLine Telecom

6 dagen geleden

Thank you for the fantastic review, Zelda. We really appreciate you taking the time to share your experience after using our service for almost a year.

It’s great to hear that our reliability and support have stood out compared to other VoIP providers you’ve used. We’re also glad you highlighted the flexibility of the PBX system. Learning a few key features, like diverting calls during an internet outage, can make a huge difference and gives users even more control over their phone system.

Thanks again for your support and for being part of VoIPline.

Antwoord van VoIPLine Telecom

6 dagen geleden

Hi Bianca,

I’m sorry to hear you’ve had this experience.

We take feedback like this seriously, especially where it relates to reliability and support. We also understand how frustrating service interruptions can be when you rely on the system for day to day operations.

We have reviewed our recent support interactions and system performance and cannot locate a matching account based on the details available in this review.

If you are open to it, we would appreciate the opportunity to look into this further with you directly and understand what has occurred.

You are welcome to contact our support team with any account details so we can investigate properly and work towards a resolution.

Antwoord van VoIPLine Telecom

6 dagen geleden

Hi Bill,

Thank you for taking the time to share your experience, and I’m sorry to hear the trial setup process was frustrating.

The SMS and identity verification steps are part of our standard fraud prevention checks. This is not intended to create unnecessary friction, but to help protect both our platform and users during account creation.

We also understand SMS delivery can occasionally fail due to carrier filtering or network delays, which can unfortunately interrupt the process.

We appreciate your feedback regarding the verification experience and will pass this on to our team for review, particularly around clarity and usability during trial sign-up.

Thank you again for your comments and for considering our service.

Antwoord van VoIPLine Telecom

6 dagen geleden geüpdatet

Thanks for taking the time to leave a review, we really appreciate it.

It’s great to hear the platform has remained stable for you over four years and that the UI has been easy to work with even without deep PBX experience. We also appreciate you highlighting your comparison with 3CX and the value you’re seeing in the service.

In terms of reviews, we have fewer on Trustpilot because most of our customers leave feedback on Google, the platform most commonly used by our user base.

Thanks again for the recommendation and your ongoing support.

Antwoord van VoIPLine Telecom

6 dagen geleden

Thank you for taking the time to share this.

It’s great to hear the service has been reliable for you over a number of years, and that the new webphone experience across desktop and mobile has made managing multiple numbers easier. We’re also glad the online PBX tools are helping you shape availability in a way that suits your needs.

We really appreciate the recommendation and your ongoing support.

Antwoord van VoIPLine Telecom

6 dagen geleden

Thank you for your feedback, and I’m sorry to hear the setup process felt frustrating.

SMS verification and identity checks are used as part of our account security and fraud prevention measures. They help ensure that numbers are not being misused, protect against automated sign-ups, and maintain the overall reliability of the service for all users.

We understand this adds an extra step during onboarding, and we are continuously reviewing the process to make it as smooth and user-friendly as possible while still meeting these security requirements.

Antwoord van VoIPLine Telecom

6 dagen geleden

Thank you for the great feedback, we really appreciate it.

It’s great to hear the setup process for your virtual PBX, hardware ordering, and number porting was straightforward and efficient. We’re also pleased the support team has been able to assist you along the way and make the experience smooth from start to finish.

Thanks again for your recommendation and support.