VVS Jewelry Store Reviews 

I placed an order with these guys on January 20th. Is February 11th. Still waiting. Will never order from here again. Should've read the reviews
Edit: to show yall they're full of shit,,i just edited this message because I can't respond to their tilt below which they literally just responded today on October 18th saying they don't see my order. Mind you,,,i made the review back in February lol!!!!

Do not purchase quality is terrible and customer service is worse.

It’s nearly 45 days and I ordered for an item of nearly dhs1000/- and everyday I am following up but getting stereo typed responses that my order is near to the destination. Nothing else. Please never ever buy from them.

Terrible product sent cheap items to my house scam

I recently ordered a custom chain that was marked as delivered but was actually stolen by the courier selected by VVS to deliver to my home.

I received a confirmation of delivery with a photograph of the package on the mailbox however the item was not there upon going to retrieve it. I viewed my surveillance and found that the delivery person from Fast Horse Express took the photograph to satisfy the conditions of delivery and took the package with him.

Luckily, it was captured on video and confirms the package was stolen by this company’s delivery partner. VVS told me to take my concerns up with Fast Horse and basically said they did their part. Do not purchase from this company.

I have multiple communications from
both companies and will make sure to share them and the video publicly to ensure no one else falls victim to their fraud and deceptive business practices.

I placed an order in November last year, it is now June 1e 2023 and I still have not received my products.
They don't reply to my messages, are they even real???????????

Terrible Return Policy and equally bad customer service.
I purchased a necklace and pendant. I never even opened the package. I requested to do a return because the pendant was way bigger then what it looked. There was no measurement of the pendant so i had to go off visuals. They told me they cant except my return. They don't do remorse returns. How is this a remorse return? There return policy states "your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us immediately for any concerns after receiving the item." I thought i met this criteria. According to them no. I guess they can just turn down any return they want by saying "no remorse returns". Scummy return policy and scummy customer service. They have completely ghosted me on me emails.
Stand by for the reply from VVS saying "this statement is not true." That seems like their thing for every bad review they get.

I purchased a watch for $120aud and it didn’t keep time. The hour hand never moved.
I contacted customer service and they were responsive. I had to provide video evidence and then they said they had never experienced this before and would replace it. I followed up many times and was always told my enquiry was with their warehouse.
After 2 further months of follow up a watch arrived that was totally different to what I ordered.
I then sent evidence of this and they apologised and said they would rectify it. They then sent me fake tracking and 5 months later I still do not have what I paid for. Do not purchase from this company they are fraudulent, take your money and do not provide what you order. Buyer beware.

Excellent service ! This bracelet is just beautiful! Sparkles like crazy.
Perfect addition to my bracelet collection, When I received the bracelet and it is breath taking. A show stopper. I am more than pleased with the quality of the bracelet. Do not be hesitant about using this provider. From ordering to receiving the product was super easy and the quality of the product it awesome
I love it and will buy another one soon.

Great shop and perfect products.
Purchasing from them was a good experience. they were consistent on what they deliver and what they shown to us. My black diamond gold ring just arrived today, and I am so happy about it. I was wondering because I spend a lot about it and and I didn't got disappointed. Hope to purchase again in the future. Thank you!

Super recommended!!! The quality of the watch is amazing and the shipping was alright.

I love my bracelet I bought very nice good customer service fast shipping I will buy from vvs jewelry again thank you so much guys

Great seller!
First item was lost by UPS, but the seller quickly replaced it at his cost. Highly recommend- great communication!

Best customer service I’ve ever received through any vendor, seller, or business. Genuinely, I was so well taken care of that I felt like family with the business itself. A++ service !

Hands down the best custom jeweler in the game whatever you dream of they can make it happen………………..

Very good service and very good product quality

From beginning to end, VVS were great. Our rings and my mangal sutra are stunning and we wear them everyday! Would always recommend.

Please steer clear of company they have the worst Shipping wait imaginable . I orders a 20 inch rope chain and a letter p for my name on first order took like a month to receive when I got it it was 18inch with a letter a when my name starts with a p I contacted them they agreed to replace witch they did with another wrong order this time chain length was correct but yet again another letter a I can't were an a when my name is Peter they can't seem to get nothing right I'm feed up I will leave reviews daily on all platforms because of this . Don't order don't order save your money then they hv the nerve to not want to fix the issue yea they've got the right one I guarantee when this goes viral they will loose . This is trash company Shipping from China 🇨🇳