VWFS Rent-a-Car - Durham Reviews 

Employee, Shahkiel is so professional and very helpful. The rental car (id.3 electric) was clean and lovely to drive. I was able to extend my rental at very short notice, which wasn't a problem and also cancel my rental before the date I had arranged. Shahkiel sorted this out for me and refunded the difference. I would highly recommend hiring a car from here.

Excellent service from Claire as always, always goes above and beyond to make sure my requirements are met.

Absolutely fantastic service! The team assist you and take the stress out of car hire - I'm a repeat customer and wouldn't hire from anyone else whilst in the area.

this may have been our best rental car experience ever. Staff were extremely helpful during booking and at pick up and return of the car - even driving us to the correct location when a taxi dropped us off at the wrong address, and driving us to the train station when the rental was over. The car was clean and in good working order and gave us a very comfortable ride during the nine days we had it. Will definitely rent from VWFS Rent a Car Skoda Durham again.

Second time I have used VWFS rent a car and I cannot compliment them enough. Totally first class service and vehicle from start to finish

Superb customer service, and very impressed with the car we rented. They even offered to add a second driver for free.

Brilliant Durham pullman. Relaxed pick up and easy drop off down to earth friendly staff. Will definitely be using again

Excellent, friendly service!

We dealt with Shak who made the process super simple for us. The easiest rental we’ve ever done. Thanks

The service from this car rental is second to none. I have used many other car-hire companies but none come close to the quality of the cars and the service the staff give.

Everything was good about this experience except that it is not good to hand over a car to someone with just a thimble-full of petrol in it! I ended up handing the car back with a lot of fuel in the tank which isn't really fair. Full-to-full is much better option for rental cars in my opinion.

Picked car up at Durham office cannot fault the service very friendly and helpful

Brilliant service at a fantastic price. Thoroughly recommended. Wont hesitate to contact Pullman VW if I need a rental car in the future.

Nothing was too much trouble for these guys. Had the car over 30 days due to my insurance company! Therefore had to keep renewing the rental week after week. Claire and Shahkiel always there to renew. / ask questions, kept me on the road that’s for sure

A very easy to use online order and fantastic service from their staff. I personally would not go past them.

Great service, will definitely use again.

Our original booking with VWFS Rent a Car Skoda Durham was cancelled by email without warning or a clear explanation the day before we were due to collect the car.
Fortunately, as a result of calling VWFS to challenge the cancellation, we were connected with Claire Thompson at VWFS Rent a Car Skoda Cramlington, who swiftly resolved the problem. She provided us with a super 2021 Octavia estate as booked, and was very efficient and an absolute pleasure to deal with throughout.
Durham's loss is Cramlington's gain - we will go directly to Claire next time we need a car.
Top marks to you, Claire, and many thanks.

Handover experience from the contact at VW dealership was faultless. He made sure I was completely informed and understood everything I was signing. The car was absolutely spotless, had a quarter tank of fuel, and all the features were clearly explained. 10/10 would definitely recommend.

Excellent service throughout, everyone we dealt with was very friendly and extremely helpful. Would use this company again and can highly recommend.

The car hire itself was great. The aftercare not so hot. Can I have my deposit back please? It’s been two days. I’ve called several times and I’m still waiting for a call back to confirm the return is being actioned.