WageWorks Reviews 

WageWorks by HealthEquity

Submitted insurance premium payment reimbursement claim and has been declined twice. Have enclosed proof of payment, insurance company name, covered period, participant name with proof of coverage, to be denied twice. Obviously these people do not take the time to carefully examine and understand the enclosed documents. I can only think they likely feel that's too much paperwork to go through and the simplest way out of it is to decline the claim. Absolutely terrible customer service support.

This is a very specific review about one experience as well as a general review about WageWorks.

I noticed that old medical bills from 2022 were being rejected mid-2023 (29 to be exact). At the time, I had been laid off but stayed on COBRA, which was administered by WageWorks. I contacted my insurer (Aetna) who bumbled through telling me that my dependents were not covered.

WageWorks pulled the record of my payments and the confirmations that had been sent to Aetna showing that my dependents were covered at the time, then sent a confirmed adjustment to the record as I was on the call. Aetna apparently does not have live updates and says it will take time to process.

Most people would end it at that but Bambi/WageWorks pressed, asked for eligibility to confirm the receipt. Though Aetna refused to put us in touch with the eligibility dept and then gave us a non-working number, Bambi called me back after the calls to confirm and make sure I had everything I needed.

This is a superior example of how customer service should be done - not just from the individual but when the company has a mission of insuring that end customers especially get helped.

As for my general experience with WageWorks - I have been pleasantly surprised with my experience having read some negative reviews. My COBRA benefits portal was always up to date and easy to read with enough information to be helpful and not overwhelmed. They were super diligent making sure I got payment notices with sufficient time to deal with them and a very generous grace period.

One other time I had to call them because I had missed the renewal notice but the agent then also was extremely helpful and within an hour had me re-enrolled to my plan even though I had missed the enrollment deadline.

So all-in-all, I have zero complaints about WageWorks, and very high regard for their end user customer experience.

Yes very bad experience with wage works never got my invoices to my HR service an now I have money left in my account an can't use it . I WILL NEVER USE THEM AGAIN no hr taking money from my check I don't understand this is our money why do we have to pay it back do we have to pay it back iam PISSED TO THE FULLEST. My b experience was TERRIBLE

STAY AWAY, it is a SCAM! I want to give them the benefit of the doubt and just say that they incompetent; however it appears that they are using that to vail their scam/theft. They make it nearly impossible to get reimbursed and hope that people will simply just give up and in doing so they keep the money. That money by the way is not theirs. Customer service is nonexistent or at least unable to resolve anything. STAY AWAY, it is a SCAM! The representative I just spoke with told me "they are keeping the money hostage until you resubmit the receipts". The receipts in question were submitted 2021 however they need to be resubmitted.

This company is a SCAM, do not sign up. They collect your HSA money and no matter what you provide, they never pay. They had the gaul to say that a Cardiologist isn't a doctor. I turned in over 7k in receipts and they paid less than 25%, there's always an excuse. When they messed up and actually paid me, they took it out of my checking account the next day without authorization. They must make millions stealing people's money. Don't do it.

One of the worse service I have ever had. I notified them of two errors,one was wrong amount the other paid twice and the put 2 payments and would have paid the wrong amount but there was not enough money to do it. They refused to help or care so am out the money and billing office is keeping the doule payment
I reported the problem to my insurance to see if they could help and they contacted wageworks and told my insurance it was taken care of. They lied

M

I don’t understand how this company is even allowed to operate with how poor their services and how obviously poor their customer experiences. Companies need to stop being cheap and invest in better organizations to work with than this one. I got a commuter card because at the time when I started working my current job, I didn’t have my own car. I forgot to unenrolled for the benefits which was my fault and in return I now have over $300 in computer credits. Not only will they not allow me to use this money towards gas for my car which IS MY TRANSPORTATION, but I have had numerous commuter cards get lost in the mail, and when I finally get my hands on one, I can’t even activate the thing because their phone service is down. another huge flaw in their system. They don’t allow you to activate your card manually or through the website or even through a customer service rep. You can ONLY Activate your card through their obviously ineffective toll line. If you are a company looking to use their services or an individual who works for a company that recently adopted services from wage works, please don’t enroll and look elsewhere!!!

Worst COBRA ever DO NOT sign up. I had my daughter signed up for COBRA through my husband's former employer Leidos-Health Equity WAGEWORKS back on Jan 9th and paid right away to get coverage effective right away, but when I called insurance it wasn't showing active on their end since WAGEWORK failed to notify them(to top it off you're not allowed to sign up until you receive a hard copy letter in the mail. They're still living in 1900! They never heard of computer or emails seriously!). I needed them around Jan 25 because my daughter was complaining about her ears and again insurance is still not active. I paid $860 and if you call their support, they don't care even if you're seriously in need of medical help for them to call the insurance and inform them about your cobra(since this is what the insurance suggested to us). Horrible company and shameful to those big companies still using this place for programs such as HSA, FSA, and COBRA or any health benefits.

Does not reimburse your money with itemized statement and proof of payment reasonably. More specific documentation required is time-consuming.

Worst company ever! I have been fighting with them to get almost 2k from my HRA account. I have submitted correct paperwork and they cannot tell me why my reimbursement was denied. This is my money not theirs. I’m considering hiring a Attorney to get the remainder of my HRA from them or my old employer in cash. I did not retire to sit on the phone for hours with this company.

I was owed a refund due to having double coverage. It’s been 3 months and at least 20 customer service reps later (not including 2 managers) and nothing is resolved. I have done everything the service reps have instructed me to do, and nothing is working. I’ve become so frustrated and spent so much personal time on the phone, that I am giving up and cutting my losses on the $400 they owe me. Apparently they do not train their customer service people at all. But honestly, I feel this is all by design so that people get frustrated and just give up and move on.

Has to be the worst HSA anyone has used. Everything submitted they deny, even when it is an obvious medical expense. Then everything you use with your OWN money for medical purposes they want a letter of medical necessity. Hours are spent trying to use your own money and Health Equity doesn’t even look at what is purchased, just denies the claim. So tired of having to spend hours to get my medical services and supplies paid for. Even my Doctor says they are the worst company to deal with for her patients. Really hoping that my company gets rid of them sooner than later. Unbelievable!

Worst customer service ever. They really don't care.

Yet another company that likes to add red tape than do work they are contracted to perform.

I became disabled and the company went from Wex to Wageworks. Wageworks pretty much refuses to act appropriately and give me the COBRA extension I am entitled to.

I've gone 4 rounds with them now, and they just can't get out of their own way.

Personally, I think companies need to get fines levied against them for being bad actors when it comes to things that are extremely important to individuals.

I paid for COBRA, but the money never made it to the health insurance company. Wageworks support is useless

I would give 0 Stars if I could.
I had an account with a Visa Debit card with an expiration date of 12/22.
When i tried to use it it was declined.
I have a $540 balance unused. I call the company and I was told the funds were expired and it was past the claim date. But the Visa card had a 12/22 expiration date which I questioned. I was told unused funds were turned over to the employer.. No notification…

Wage works is a terrible organization and should be shut down. I would consider it lawful evil.
They spread misinformation probably because all their employees aren't well trained and tell you different things. Awful costumer service and terribly disorganized. My family spent hours on the phone and submitting claims because my healthcare payments were denied. In the end I was the big loser and lost almost 800 dollars. Of course, this is how they make money as is with all health insurance.
They really should be investigated though based on their false and contradicting claims.

In conclusion, If you are in HR trying to decide which HSA to provide for your employees absolutely do NOT chose Wageworks/Health Equity as they do not believe in work or equity.

If you are an employee and this your option for an HSA you might just save money not having one and getting taxed on it. It's really a gamble to put your money with them.

No one knows what they are doing...........This company does not deserve a zero rating they deserve a negative star rating. I really dont understand why this company is still in business doing UNETHICAL practices. I have spent valuable hours on the phone trying to get an issue RESOLVED that I was not the cause of. This company canceled my insurance before my 18 month term was over and ti add I have some very important doctor visits I have been waiting on since 3-4 months ago. Since my insurance has been canceled due to their mistakes I have to suffer. I have been placed on hold for 20-30, lied to, refused to speak to a supervisor, and to add hung up on. No one should have to experience this type of behavior especially dealing with something so sensitive such as medical insurance. I am wondering if the owner/CEO/upper management is aware if the UNETHICAL action taken place with this company.....after reading all the negative reviews on BBB, YELP, GOOGLE REVIEWS I am more than sure they know however, it appears THEY DON'T CARE......I have been deprived of my healthcare by a mistake this company chooses to acknowledge and make right...THIS CAUSE FOR LEGAL ACTIONS..........

Easily the most difficult company to interact with period full-stop. Has been aweful for the last 10 years and they continue to change nothing.

Stole $254 from me. If you work for or hire WageWorks to work for you, you are a piece of scum.

The company never delivered its commuter pass to me, I've filed reimbursement requests and they keep getting denied. The people at customer service (including the "supervisors") have walked me through the form multiple times and confirmed everything was filled out correctly.... I have now submitted this form FIVE separate times and every time it gets denied. The claims team has gone so far as to flat out lie that the mailing address I provided was wrong (not true), so they will not reimburse.

I recently found out nobody from customer services has any say on what claims approves or doesn't so calling over the last month has been a complete waste of time. They are all inept. Now it's November, and surprise, surprise, my pass didn't come again. Once more they refuse to reimburse me for the out of pocket expense (on top of the payment that they already pulled from my paycheck).

How are these people not in jail.