WageWorks Reviews 

This company kept around $100.00 because their policy is use it or loose it. I had supposedly ‘saved money” for child care expenses and because I did not used it within certain period of time they kept the money without my permission.

Just had a very bad experience with them. After holding for 20 minutes, Agent 1 picked up the call., however, something wrong with her phone line, so she transferred my call to Agent 2. After waiting for about 10 minutes, Agent 2 answered the call. After I answered all of her verification questions, she told me that her computer system is doing updates and she has to transfer me to a different agent. Finally I got to talk to Agent 3 who sounded impatient… and my reimbursement issue still not resolved. The customer service is definitely not as good as it was. Very disappointed to say the least.

Avoid at all costs. Will steal your money. Currently holding $174 hostage as they claim the money "went back to the state". Customer service could not even tell me what state or how to get in touch with someone who did. Money does not just disappear - someone has it. Filed complaint with PA AG, PA DOL, CFPB as well. I am sure others are getting scammed.

Try to find another way of pre-tax transit payments - this one is too risky.

If I could give wage works a worse review than one star, I would. They just took $1200 from me, and as a single mom trying to make it, that is devastating.

I faxed my wage works forms for dependent care reimbursement on April 12, 2021. The deadline to have the forms submitted was April 15, 2021. I received a transmission verification that it was delivered that day. When I followed up on the reimbursement, Wage works claimed that they did not receive it and that it was now past due, so I was to write an appeal. I did and sent in all of the paperwork, along with the verification report that stated it was sent on April 12, 2021. They have denied my appeal, which I am not sure how they can, since I have proof I sent it and it was delivered.
Now, they claim that because my company no longer uses them (as of May 1, 2021) they are not going to reimburse it. So incredibly sad and frustrating when I had put away that money all year to be able to pay for child care this summer.

WageWorks is the worst Company. They should shut them down. I have lost almost $400.00 of Transit Chek Vist Debit cards. I had 3 that I had a problem with and now they expired and they won't replace them. I don't know how a company like this stays in business. I will never use them or recommend them to anyone. Stay clear of them.

Incredibly unprofessional company. They have no problem taking my money and sitting on it but when it comes to actually getting your OWN MONEY BACK it's nearly impossible. I will never use this company again

They get you to put money in the account for your wife as a dependent and then when you're trying to get a reimbursement for a medical claim, this is what you get:

Not Covered
The expense description is not covered under any of your enrolled plans for the date of service you specified.

Looks like I was supposed to put my wife in the daycare to get this money back. Enjoy my $500, morons.

After paying $1669 a month for COBRA, I have to call what seems to be every month, 5 times in 6 months, to be sure that Wageworks communicates to UnitedHealthcare that my premiums are paid. Then I'm told that it'll take 5-7 business days for UHC to receive the communication. In the meantime, my claims for the previous month have all been denied for not paying the premium. I don't understand how in these days of instant information and communication we can have such a disconnect. I guess I'll be calling again every day until the problems are resolved.

This is by far the worst company I have ever dealt with. Employees are morons. They approve one claim and then deny others for same provider with same documentation. This company should be forced out of business. I'm done calling them just to get the run around. I will now spend my time calling their employees and corporate directors at home to waste their time. Many of their personal info is found on the internet with a little research Maybe they will then feel how it is to be frustrated and have no recourse.

Worst service I ever., I have to call them for every receipt. Waist of time. After 30 minutes of waiting and discussions they eventually approving my expenses. 3 times I had to go back to doctor so Clinic have to change wording on the same receipt. Sometimes After I point them to submitted receipt they approve right on the spot. Hopefully they will go out of business.

Great service

WagewWorks took my money with no service provided.

In theory, they have the right idea, pay your medical bills through them, set up an autopay to make your life easier & your medical bills get paid. EPIC FAIL!! I pay my provider through WageWorks & I must babysit it. My payments get "lost" & then they must to pay my provider again. This has happened twice. My provider sent me to collections because WageWorks "lost" my payment. That affected my credit score! DO NOT ever set up the autopay once you do, you can manipulate it or shut it off without calling them. I called them 3x to get it shut off & they said they did & now it keeps paying a non-existent account. They are the worse. I must pay my bills & then pay myself back because I CAN'T TRUST THEM. PATHETIC!

This company is so horrible and incompetent! I spoke to at least 10 reps, they wouldn't reimburse me the full amount for a pass they never sent to me and now tell there's a limit of 2 pass reimbursements in 12 months based on how many forms I submit not how many passes I lost. They are dishonest and incompetent. I cancelled my pretax benefits immediately even though the potential savings would have been several hundered dollars a year because they are the absolute worst!

Utter disappointment.

Left an employer.
They managed the HSA.
They never sent me a check $1300+
Bad enough for a zero stars already.
When I contacted them, about 4 months ago.( Which was no small task in and of itself.) They promised to send me a check for the full amount.

Never happened. Utter disappointment.

Contacted them a few days ago. Had to do even more wasting of life to deal with them. Augh. Finally told "2-3 business days, it will be resolved." They never got back to me.

Case #05618365

Utter disgust and disappointment. How do you people stay in business? Moreover, it's not the people on the front lines. They were helpful and good to work with. They must not have enough people or clear enough responsibilities, because the responsibilities clearly aren't getting done.

Can you, I don't know, hold up your end of the agreement made?

Terrible quality and outdated, painful-to-use service.

I love wageworks. It has helped me out so many times and its very easy to use.

This company breaks the HIPA law and likes to know the nature and full detail of the service. They do not accept receipt but full detail for a $20 copay. They put stop on your card if you do not provide you private matters to them. Why for god's sake we have this HIPA RULE. Why am I being force to disclose my health matters to a non medical, third party strangers with no HIPA regulation. I don't know who are the employees and how proffisional they are to keep my health related matters private. I do not know why employers use this company for health related payments. I DO NOT AGREE TO GIVE WAGEWORK THE INFORMATION ON WHY I HAD TO SEE MY DOCTOR! A receipt from a health care center should be vaild.

I submitted about $700 in claims on last day of grace period. Now, keep in mind, I have been a user of FSA accounts for 25 years and have never had my claims denied because I submitted all of the correct forms. I submitted my claims on the last day and then when I checked my account a couple days later, the company claimed "I was not a plan participant." Because my company stopped using them and went to another firm, Wageworks had a huge technical glitch and claimed they didn't have my money. I figured out quickly it was a computer error before they did and called back 3 days later requesting to speak with a supervisor and told him it was a computer problem. The dude said "we don't have your money because $500 was sent to the other company." I said, "no, they don't have my money because I called them." He said, "oh." He said to give them 7 to 10 business days. He also looked at my claims and said I submitted the correct info. I called on day business day 9 and spoke with a dude who was part of a unit that processes special claims. He started to go over each submission and claimed I submitted some of my forms incorrectly. I then, told him that I did accidently submit one claim as a duplicate. Then, he said one of my claims was missing 1 piece of paper and therefore was likely to not be reimbursed. I told him I will be contacting the attorney general of his state and my state to look into their company because of all of the complaints against wageworks. He accused me of threatening the company. I said, it was not a threat. It has been 12 business days and they still have not processed my claims. I ended up calling my HR to look into the problem on my behalf to ensure I was a plan participant. My HR company stated that Wageworks is trying to fix the problem.

Unacceptable business policies and customer service, They have no right to be in business.