Walbrook Institute London  Reviews 

Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give exam at their test centre to avoid this issue but they don't offer to give test at one of their centre. Very fair practice for making money by telling people that you violated terms of exam. Easiest way for them to make money now!

Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any further qualifications, my only reservation would be you can no longer sit exams at Pearson Vue and it must be done remotely.

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) gave a more practical approach, coursework, report writing etc. along side exams. This really works for me so I have stuck with the plan and about to sit my last FS exam, unless they bring out more or I start all over again 😁

I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to 4000 words.

Unfortunately I did not pass the coursework. I have been looking for feedback on how to improve to ensure I pass next time, however I have been provided with one line of feedback, "Made some good points, more detail needed". I was roughly 100 words away from the word limit so would have been unable to add much more content. I called up to see if I could get some useful feedback and was told they are unable to do so as they have so many students.

I will now have to pay almost £200 to retake the coursework with no idea how to improve on my last submission. Wish I had gone elsewhere for my Diploma.

Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.

I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my exams on a Sunday morning and another one early Monday morning, that is how flexible it is to allow you study and progress at your own time and pace.

The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level.

One thing I would change is less video content as I personally prefer other ways of consuming my learning but that's a personal preference.

I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite.

They advertise strong student support and prioritising learners, but in reality there is no consistent Student Success Coordinator checking in, and when you reach out for help you’re often told there are no tutors or lecturers available to support you academically.

One important thing to note for anyone researching this provider: many of the positive Trustpilot reviews appear to relate to the LIBF side of the business and other professional qualifications, not the degree programmes. If you specifically read the degree course reviews, a very different picture starts to emerge.

Online learning is supposed to support people who work full-time or have life commitments and can’t attend a traditional campus. However, support is largely limited to office hours only, with no evenings or weekends. If you need help outside those times, you can be waiting days, which really impacts learning and progress.

I would strongly recommend reading the degree-specific reviews carefully and considering alternative providers before enrolling.

I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get certified. However, Pertinent to mention here that Walbrook/LIBF Organization is to much helpful, supportive and professional all time, once you need them. Really appreciated it. Recommend to all Bankers and Global Trade related Officials must get CDCS certified to sharpen their knowledge, to handle day to day International Trade Deals/Business, prudently and with more confidence.

I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience.

The course content was comprehensive and well-structured, covering everything needed to succeed in the exams. I found that the materials didn't just prepare me for passing the assessments, but genuinely expanded my knowledge of the financial services sector in ways that have already proven valuable in my professional life.

One of the standout features was the CRT (CeMAP Revision Tool). This resource was invaluable during exam preparation, offering a well-organized compilation of revision materials that made studying more efficient and effective. It helped me identify areas that needed more focus and reinforced key concepts throughout my studies.

Whenever I encountered any issues or had questions, the customer service team was exceptional. They were consistently responsive, helpful, and went out of their way to ensure I had the support needed to progress through the course successfully.

Overall, the London Institute of Banking and Finance provided an excellent learning experience for CeMAP. I would highly recommend this course to anyone looking to enter or advance in the mortgage advice profession.

An opportunity to learn and develop. I have gained some confidence to handle my work in a professional manner

Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't resolve or help me in any way. Knowing full well they had me backed up against the wall to take more money off me. And now in debt just before Christmas.

I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in around busy family life. Highly recommend.

The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.

I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work

it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team

I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as it could be used on the go.
I would say it is good value for the price.

My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand complex mortgage and financial concepts. The online resources, including end-of-chapter questions and past papers, were invaluable in helping me prepare thoroughly and feel confident going into my exams.

Thanks to their structured approach and engaging materials, I was able to complete my CeMAP quickly and successfully. I would highly recommend Wallbrook to anyone looking to gain their CeMAP qualification with confidence and a strong understanding of the industry.

If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all they will ever do is pass any issue on to someone else to handle (it will not be resolved). This place outright lied to me before I signed up as a student; when I asked if study breaks were possible due to my job, I was told you could take a break of six months and then continue your studies when ready. When I chose to do that very same thing due to my work life being hectic, I was told that wouldn’t be possible. No ownership, no apology, nothing. They blamed me and told me I would have misunderstood. You will only be able to speak to your module tutor once a month, if you can’t make it, you can’t make it. This whole course is sold to people who work full-time, as a way to study for an MBA alongside your career, but the entire system is built backwards. You’ll be left to do everything alone, and when you ask for guidance they’ll pass you over to someone else instead of helping you, all the while taking your money every month. I am begging you, DO NOT STUDY HERE.

I successfully completed both the CeMAP and CertPRO qualifications with Walbrook Institute (formerly LIBF), where I received excellent support throughout my studies to help me achieve these results.