Walbrook Institute London  Reviews 

Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again

I am a QTFE Diploma holder from LIBF WALBROOK.

All thanks to LIBF WALBROOK, I have received amazing knowledge and gold standard certificates which has helped me to advanced my career.

I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access.

Having had laptop issues at the time of my exam, LIBF stepped in and ensured I wasn’t charged by Pearson who wrote the exam.

Everyone I spoke with was delightful. A great educational institution.

I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s highly functional. Accessing exam materials, booking exams, and receiving results was all quite smooth

The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who enjoys self-learning, I found the interactive texts and additional reading materials particularly valuable.

The mini exams at the end of each chapter, along with concept-checking exercises, jargon practice, and short voice recordings, played a crucial role in helping me pass the exam. These interactive learning tools provided valuable reinforcement, making complex concepts easier to understand and retain.

With the knowledge I have gained, I feel confident in exploring the UK financial market in greater depth.

Based on my own learning journey, both the CDCS and CSDG certifications have provided me with highly practical and valuable knowledge — from the core fundamentals to advanced technical aspects of trade finance and demand guarantees.

The content is well-structured, up-to-date, and developed by leading experts in the field. I truly appreciated how each module builds a strong foundation while also challenging you to think critically and apply real-world standards like UCP 600, ISBP, URDG 758, and more.

I’d highly recommend these certifications to anyone looking to deepen their expertise and gain credibility in trade finance — whether you’re just starting out or already working in the field.

I was withdrawn from my course by LIBF without any explanation. On 21/03/2025, I was told I would receive a refund of my fees within 10 working days. As of today, I have still not received anything.

On 3rd April, I was sent what they claimed was “proof of payment,” but it was just a screenshot from their internal system—no actual bank transaction or credible evidence of payment. Completely unprofessional and unacceptable.

What’s even more concerning is that I am not the only one—other students have experienced the same treatment: sudden course withdrawals, missing refunds, and poor communication. This is clearly a wider issue, not just an isolated mistake.

Due to their mishandling of my case, I was awarded compensation—an acknowledgment that they failed in their responsibilities. However, that does not excuse the fact that I’m still waiting on the actual refund I was promised.

I’ve had to escalate the matter to Action Fraud, the OIA, and the SFO. Please think twice before trusting LIBF with your education or your money.

LIBF : Ever heard more absurd responses to avoid refund exam fee when their service delivery provider failed to conduct it. Decided to skip whole course and move on. Whoever ( LIBF)took payment is responsible. They try to say they ONLY sold Registration to exam not Exam. Absurd— Misleading selling at least — Will submit money claim to courts unless they come to their senses in ten days. Be careful NOTE- agreed refund in 10 days - still waiting. Anyone who need to use Pearson vue as test centre for libf certs - think twice.

A great idea, being able to study MSc Finance courses from a distance. All signed up, student finance confirmed, all for LIBF to cancel the course one week prior to the expected start date due to ‘restructuring’ and it no longer being an offered course. They then tried to offer me an alternative course that they are still running, plus a new one they’re creating, that in no way fit with the original masters I’d planned. Not exactly a confidence filling institution

I wish I’d avoided the university from the outset now. Back to square one with future study thanks to their incompetence.

Warning!

Scam of a institution

The finance department are very rude.

An agreement was made for instalments to be paid by end of May, and now been notified that I’m being withdrawn from the course.

Absolutely ridiculous this institution cannot keep their promises.

Very deceitful and disgusting!

Think before you join this institution!!

I've asked them to update SFE with the correct withdrawal date, which they confirmed they will, but then changed their mind and said they've already done it but with a different date. I wish they made their mind up for once.

Did my CEMAP 1 last Thursday. Was told I’d have the result 3-5 hours and no longer than 24 hours. I finally had it today. Not LIBF’s fault but Pearson Vue for the delay. Was assisted by Andrew in customer services who was very helpful and updated me of my result which was a pass. I have phoned everyday since Thursday about the delay and Andrew was very good

The online portal is great, really user friendly and helpful with plenty of resouces and support available. Communication with LIBF has been first class and never waited more than 24 hours for a resposne to a query.

I completed a professional certification at LIBF. Website is easy to navigate and customer service is friendly. Course material was easily accessible and results were quick. Overall it was a positive experience.

I have had an incredible journey with LIBF, starting with earning my CDCS, CITF, CSCF, and CTFC qualifications. These professional certifications have equipped me with industry-leading knowledge and practical insights that have been instrumental in shaping my career in Trade Finance.

I am especially proud to be the first Trade Finance professional to undertake and complete the Professional Experience Route (PER), achieving Chartered Associate status and AdvDipB&F. More recently, I was honored to be selected as the LIBF MENA Alumni Ambassador.

What I’ve appreciated most about LIBF is the flexibility it offers, enabling me to study online and schedule exams or assessments at times that suit my commitments. The outstanding support from the LIBF team and tutors has been invaluable throughout my journey.

LIBF has not only enriched my expertise but also significantly elevated my professional standing. I highly recommend LIBF to anyone looking to advance their career in banking and finance.

Thank you, LIBF, for being such a vital part of my professional and educational growth!

Great experience, is my pleasure to study at one of the best university global for international students and british students.Very good support provided, excellent for start a new career and improve your skills, you can find all what you need, ideal team and great communication for beginners as well as for advanced students, my course is: international business and management and many students are very happy in different domains. I definitely highly recommend it. Kind regards, thank you! Cosmin Alex P.

I had to reschedule my exam and subsequently found out that it wasn't rescheduled. The process is difficult and not transparent. £180 down the drain and no compensation. I'm now referring it to the Ombudsman.