They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Toon meer
Walkonbeach
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Lees wat reviewers zeggen
I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Toon meer
I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Toon meer
Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contactgegevens
Verenigd Koninkrijk
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
Warning do not buy from this Company
Warning do not buy from this Company. Trying to get a refund for a stained swimsuit I was sent. They just fob you off with part refund etc.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Angie Gray,
Thank you for bringing this matter to our attention. We were very concerned to read your review and sincerely apologize for the unacceptable experience you have had with the stained swimsuit and the unsatisfactory resolution process.
At WalkOnTheBeach, we take product quality and customer satisfaction very seriously. What you have described falls far short of the standard we strive to uphold.
We are internally reviewing this case with our quality control and customer service teams to understand how this occurred and to prevent it from recurring. We deeply regret that we failed to meet your expectations on this occasion.
To further assist you, please contact us directly at service@walkonbeach.com, and we will ensure your case receives the attention it deserves.
We appreciate your patience and hope for an opportunity to make things right.
Avoid this Company
We made an order, even paid for quicker shipping given it was going to take so long.
I had to chase the order, advised our holiday dates, the order didn't come before our holiday.
The customer service was poor, I had to continuously keep track of them at one point they even suggested I cancel my order due to one item not being in stock - this was the biggest red flag to me.
The order didn't arrive in time, now, they want to charge me to return items due to ordering multiple sizes to the USA!!! Nowhere on the website does it say this - it's an absolute scam! They offered to refund 30% and we can keep the items! Why would I keep items that are too big for me???
Lack of transparency, lack of ability to fulfill orders in a timely manner even when you pay extra for shorter timelines.
Will NEVER purchase from them again.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Claire Cullen,
We are deeply sorry to read your review. Please accept our sincerest apologies for the profound frustration caused by the delays in your order, the poor communication from our team, and the completely unacceptable misunderstanding regarding international returns. The experience you described is not representative of our standards, and we are committed to making this right for you.
We acknowledge that our initial solution of a partial refund was entirely inadequate, as it failed to address the core issue that the items did not fit. We are also taking immediate internal action to review our customer service protocols and ensure our international return policies are communicated with absolute clarity to prevent this situation from recurring.
We understand an apology cannot undo your experience, but we hope this full refund demonstrates our commitment to accountability. Thank you for holding us to a higher standard.
Be very careful buying from this…
Be very careful buying from this company. Trying to return and get a refund is dreadful. They are totally dishonest.
I sent one parcel back to an address they gave me on an email, I paid the price to America by post, which was very expensive Only to have the parcel returned as address unknown.
I’ve reported them to my bank.
I’ve now been given another address from this company.
They keep wanting to do deals with me but the bathing costumes do not fit so totally no use.
4 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear sandra bullock,
We are truly sorry to learn of the immense frustration and inconvenience you have experienced with your return. Please accept our sincerest apologies for the incorrect return address we initially provided, which led to your parcel being returned and caused you to incur significant postage costs.
We also deeply apologize for the confusion and any distrust our subsequent communications may have caused. It is understandable that the swimwear is of no use to you if it does not fit, and we regret that our handling of this matter has fallen so far short of your expectations.
Your experience has been shared with our team for immediate review to prevent such errors in the future. We appreciate you bringing this to our attention and giving us the opportunity to understand where we failed.
UK Customers Proceed with Caution
If you are a UK customer proceed with caution! This company presents as if it is UK based but it is not until you wish to return items that you discover they are in the USA. In fairness the quality of the product is very good. However I had ordered swimsuits in different sizes with no intention of keeping them all. Their returns procedure is incredibly frustrating; UK customers are responsible for paying shipping costs and you find yourself in a bizarre negotiating process as they clearly don't like to deal with returns. I ended up accepting a 70% refund and keeping all the unwanted items! My reason being I had little faith I would receive a refund if I sent the goods back, quite apart from the £30+ it would have cost me to return them. This way I can hopefully sell some of the costumes and recoup some additional refund that way. In fairness the 70% refund was paid quickly, however I will never use this company again!
30 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Rich And Deb Morris,
We’re truly sorry to hear about your disappointing experience, and we sincerely appreciate you taking the time to share such detailed feedback.
We completely understand your frustration regarding the return process and the confusion about our business location. While WalkOnBeach serves customers in the UK, our main return facility is currently based US, which unfortunately can lead to higher return shipping costs. We realize this information should have been made clearer before checkout, and we’re actively working to improve the transparency of our return policy for UK customers.
We’re glad to hear that you were satisfied with the product quality and that our team processed your partial refund promptly — but we deeply regret that the overall experience fell short of your expectations. Your feedback helps us do better, and we truly value your honesty.
Thank you again for your time and understanding. If there’s anything still unresolved, please don’t hesitate to reach out — we’re here to help.
I wish I had looked here first but I…
I wish I had looked here first but I had the same poor experience; I ordered 3 costumes in different styles hoping one would suit and I could return the others as their website promised straightforwards returns. Unfortunately the fit was not right for me on any of them and after sending them photos of the hygiene labels and insisting on a return I found it would cost over £20 as they are in the US and eventually they had refunded 85% cost, so I am left with 3 costumes I cannot use @ £5 each which I guess is their cost price. It's such a waste as I cannot use them.
Unfortunately their reply below is meaningless as they have again refused to have them back withoput international postage charges
25 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jen,
We’re truly sorry to hear about your experience and the disappointment you felt with your recent order. Please accept our sincere apologies for the inconvenience and frustration caused.
We completely understand how upsetting it must have been to find that the swimsuits didn’t fit as expected and that the return process wasn’t as smooth as you had hoped. We realize this may not have been clear enough at the time of purchase, and we deeply regret any confusion it caused.
Your feedback is very valuable to us — it helps us improve both our communication and our service policies. We have already shared your comments with our team to ensure our return information is more transparent for all customers in the future.
If you’re still facing any unresolved issues, we sincerely invite you to reach out to our customer service team with your order details. We’ll review your case again carefully and do our best to assist you further.
Thank you again for taking the time to share your experience. We truly appreciate your feedback and are committed to improving.
Avoid this company if from the UK
This company has a UK web address. There is no indication when purchasing that the items come from the USA. The delivery was late. I purchased three swimsuits with a view to sending two back once tried on. I was unaware I then had to pay shipping to the USA. I have been offered a 30% refund if I keep the items losing out on over £40. Appalling service.
29 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Mrs Nicola Levitt,
We are truly sorry to hear about your disappointing experience with your recent order, and we sincerely apologize for the inconvenience caused. We completely understand how frustrating it must have been to face unexpected shipping information and delays.
While WalkOnBeach serves customers worldwide, we recognize that our UK customers may sometimes experience longer delivery times and higher return shipping costs due to international logistics. We truly regret that this was not made clearer during your purchase, and your feedback will help us make our shopping and return information more transparent in the future.
Our goal is always to ensure that every customer feels satisfied with both our products and our service. We kindly invite you to reach out to our customer service team again with your order details — we’ll review your case carefully and do our best to find a solution for you.
Thank you for taking the time to share your feedback. It helps us improve and provide a better experience for all WalkOnBeach customers moving forward.
Costume never received
I bought a costume at the end of July. I paid £35 including postage and I never received it. I have been in touch with this company via more than 20 emails. I have produced the picture of yodels delivery into the incorrect mailbox and the incorrect address and a picture of my mailbox at my address. Which is totally different and they keep refusing to refund me. They keep asking me to contact yodel. Which I have tried to do but they do not reply!
I have informed walk on the beach several times that it is their responsibility to speak to yodel as I have proved I have not received my purchase. And legally they should refund my money. But they keep saying the same things again and again. They have no intention of refunding my money they are just Making things up. They are a very bad company and should not be allowed to continue advertising as a legitimate business. They are knowingly defrauding me.
And then they pretend they will look into the situation when they answer. But they don’t.
I would not advise anyone to buy any products from this company. They are not reliable and they operate illegally.
22 juli 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jan,
We are truly sorry to hear about your experience and the frustration this situation has caused you. Please accept our sincerest apologies for the inconvenience and disappointment regarding your order and the delivery process.
We fully understand how upsetting it is not to receive your purchase after waiting and following up many times. While the courier service is responsible for the final delivery, we acknowledge that it is also our duty as the seller to assist our customers when such issues occur. It was never our intention to make you feel unsupported, and we regret that our communication left you with this impression.
Your feedback is very important, and we will be reviewing this case carefully with our team and the courier to understand what went wrong and how we can improve. In the meantime, we kindly ask you to reach out to our customer service team once more with your order details so that we can re-check your case thoroughly and see what solution we can offer.
Again, we deeply apologize for the negative experience you had. We value your trust and will work harder to prevent situations like this in the future.
Excellent quality
Excellent quality, true to size.
Very pleased with costumes I ordered.
Tracking is good but prepared to wait a three weeks if ordering from UK.
25 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Debbie Riley,
Thank you so much for your wonderful review! We’re delighted to hear that you are pleased with the quality and fit of the swimsuits you ordered. At WalkOnBeach, we put a lot of effort into making sure our designs stay true to size and comfortable to wear, so your feedback means a lot to us.
We also appreciate your patience with the international shipping time. We’re glad that the tracking information kept you updated along the way, and we’re always looking for ways to make the delivery process smoother for our UK customers.
Your satisfaction is our top priority, and we look forward to welcoming you back to WalkOnBeach for more styles you’ll love. Wishing you wonderful days ahead with your new swimsuits!
Far to long await to get goods
I am still awaiting for my costume to arrive. Despite sending a number of emails still no response. I think if the parcel arrives it will be too late to take away on holiday. Wish I had read the reviews of this company before I ordered. Will not be ordering at again. Very . Very disappointed indeed
20 september 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear B SOHAL, we are very sorry to hear about the delay and the lack of timely updates. We completely understand how frustrating it is, especially when you were planning to take your costume on holiday.
Please accept our sincere apologies for the inconvenience caused. Sometimes international shipping can take longer than expected due to customs or courier delays, but this should never affect the service you receive from us. We will check the latest status of your parcel right away and do everything we can to assist.
For faster support, please kindly contact us at service@walkonbeach.com
with your order number, so our team can follow up immediately and ensure this gets resolved as quickly as possible.
We truly value your feedback and will keep working hard to improve both our shipping and our customer communication.
Fraud
I wanted to return the item. They had me send a photo of the item, which I did. Then they told me the address to send it. But they also begged me over and over to accept half payment back instead of the full cost. I said no, I want a full refund. They had me send a picture of the shipping receipt which I did. Then there was a very long time when I didn’t hear from them even tho it was received. They claimed it wasn’t received. I had to spend a lot of my time plus the post office employee’s time while he found out exactly who signed for it. Again, they suggested a partial refund. I said if I didn’t get my full refund by end of the week I’d report them to the Better Business Bureau, which I did. I have not received a single penny for the unworn bathing suit that I sent back.
Now that I’ve seen the reply, I’d like to get my refund! The reply is all nice and formal and apologetic but does nothing to remedy the problem.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Ava Fradkin, thank you for reaching out and sharing your experience.
We are deeply sorry for the significant frustration and inconvenience you have endured throughout this return process. We sincerely apologize for the delays, communication issues, and the completely unacceptable handling of your request.
We are truly sorry for the time and effort this has cost you, and for the clear disappointment we have caused. This is not the standard of service we wish to provide, and we are taking immediate steps to address this situation internally.
Thank you for bringing this to our attention. Should you need to reach us in the meantime, please email us at service@walkonbeach.com.
Problems only problems
When I received the order it did not fit. I emailed the company asking for a return label and a full refund. I received a reply stating they did not give return labels unless I sent a picture of the plastic covering the private part of the bathing suit bottom. They also tried to offer first a 30% refund and I keep the merchandise which I refused. Then they offered a 50% refund and I keep the merchandise which I also refused. I had to play their game and sent the picture in they finally sent a return label and I was given a full refund minus the shipping. Beware because they have only sparkling reviews on their website.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Sue,
Thank you for bringing this to our attention. We sincerely apologize for the frustrating experience you had with our return process and understand your disappointment.
We are sorry to hear that our request for additional verification caused inconvenience and that the alternative solutions offered did not meet your expectations. We truly regret that this affected your overall satisfaction. Providing a clear and fair return experience is important to us, and we are actively reviewing our policies to prevent similar situations in the future.
Your feedback is highly valued, and we will use it to improve our service. If you have any further comments or need assistance, please feel free to contact us directly at service@walkonbeach.com.
We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
If I could give less I would
If I could give less I would . Unfortunately I didn't come across these reviews before ordering.
I paid extra for quick delivery but arrived late so were no longer required.
No instructions on how to return the items.
When I contacted them for details they have said I will need to return them to the USA at my own expense , they kindly told me this would be very expensive!!!
I still have to jump through hoops to prove the items have not been used although I have not even opened the garments.
I am no nearer getting a refund or being able to return the goods even after contacting the email provided. I very much doubt I will get a refund even if I manage to return the items.
PLEASE DO NOT USE THIS COMPANY
26 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Heather Fawcett, we are writing to offer our sincerest and most heartfelt apologies for the profoundly frustrating experience you have had with our service.
We are truly sorry for the delayed delivery that rendered your order unnecessary, for the complete lack of clear return instructions, and for the unacceptable burden and expense you were asked to bear in resolving a problem that was not of your making. The anger and disappointment you expressed are completely understandable, and we are deeply sorry for letting you down so severely.
Please know that we are not just sorry you feel this way—we are sorry for the actions that caused these feelings. Your experience has been shared directly with our leadership team, and we are urgently reviewing every aspect of this situation to prevent anyone else from having an experience like yours.
We know that an apology cannot undo the frustration we have caused, but we want you to know that your voice has been heard. If you are willing, we encourage you to write to us directly at service@walkonbeach.com so we can better understand what happened and ensure it informs our improvement.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Difficult return process - stay away
Very stubborn and unhelpful with return. Everyone needs to try on clothing or swimsuits and be able to return without a runaround ! I’d never shop here again. Suits are not that great. They keep offering to let me keep the item I don’t want at a lower price ! Shop somewhere else !!
19 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Sheila,
Thank you for taking the time to share your concerns. We sincerely apologize for the frustration you experienced with our return process. At WalkOnBeach, we strive to make returns and exchanges as simple and transparent as possible, and we are truly sorry that we fell short in your case.
We understand how important it is to have a hassle-free experience when shopping for swimwear, especially when trying items on for the first time. Your feedback is invaluable, and we are actively reviewing our return policies and customer service training to ensure a more seamless and supportive process for all our customers.
We would appreciate the opportunity to make this right. Please reach out to our dedicated support team at service@walkonbeach.com with your order details, and we will personally assist you in resolving this matter promptly.
Thank you for bringing this to our attention. We hope to have the chance to restore your confidence in us.
Terrible customer service
Terrible customer service. I need to return an item that is no longer required, rather than getting the details needed, I'm bombarded with emails that are not relevant.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Kully,
We sincerely apologize for the frustration caused by your recent experience with our customer service. Providing clear and helpful support is a top priority for us, and we regret that we fell short of your expectations.
To assist you promptly, please reply to this message or contact us directly at service@walkonbeach.com, and we’ll ensure your return is processed smoothly without further inconvenience. Your feedback is invaluable, and we’re reviewing our communication process to prevent similar issues in the future.
Thank you for bringing this to our attention—we appreciate the opportunity to improve and hope to serve you better moving forward.
Poor quality, I have been scammed!
I saw good reviews for swimwear on their website and purchased one myself. The quality and finish of the item is very poor. I have spent over £35 on this swimwear which after speaking to their service team, I have realised has been a total waste of my money and time. The delivery cost and purchase cost is so high that I have found myself in a situation where I can't return this either. As they don't accept the item is faulty, getting a refund will be more money out of my pocket on postage costs. I decided on doing this review on trust pilot to help anyone thats considering buying from them. Since these guys are thieves and they won't publish any negative customer reviews on their website.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Nicky,
We are truly sorry to hear about your disappointing experience with our swimwear. Your feedback is deeply concerning to us, and we sincerely apologize for the frustration this has caused. At WalkOnBeach, we strive to provide high-quality products and excellent customer service, and we regret that we fell short of your expectations.
We understand how upsetting it must be to receive a product that doesn’t meet your standards, especially after investing your time and money. Please know that we take your concerns seriously and would like the opportunity to make this right for you.
While we stand by the quality of our products, we also recognize that sometimes expectations aren’t met. To address your situation, we invite you to contact our customer service team directly at service@walkonbeach.com. We will personally review your case and explore all possible solutions to ensure your satisfaction.
Your feedback is invaluable to us, and we are committed to improving our processes based on customer experiences like yours. We appreciate you taking the time to share your thoughts, as it helps us serve our community better.
Thank you for giving us the chance to address this matter, and we hope to restore your trust in our brand.
These people are thieves
These people are thieves. The swimsuit was ugly. They discourage you from returning it and do not give you a refund. Do not waste your money on these crooks!!!!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Liz,
We are truly sorry to hear about your disappointing experience with our swimwear and return process. Your feedback is deeply concerning to us, and we sincerely apologize for the frustration this has caused you. At WalkOnBeach, we strive to provide high-quality products and exceptional customer service, and we clearly fell short in your case.
We understand how upsetting it must be when expectations aren't met. Please know that we take your comments very seriously and are reviewing this matter internally to understand where we can improve.
We would appreciate the opportunity to personally address your concerns. Please don't hesitate to reach out to our customer service team at service@walkonbeach.com so we can better understand your situation and work towards a resolution.
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to make things right for you.
All round great service and product
Great customer service. Due to my incompetence I thought parcel had not been delivered but I had made error on delivery address.
Couldn't be more pleased with my 2 costumes. Great quality, lovely design . Got 2 tankinis and seems I can also mix and match the tops and bottoms so I have equivalent of 4 costumes. Can't wait to order more. Now I don't want to reveal as much on beach these are lovely. They look and feel good and will happily wear them all day. Many thanks for all your help
12 augustus 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Nicola Jebson,
Thank you so much for taking the time to share your kind words about our customer service team! We're delighted to hear that we were able to help resolve the delivery address confusion - we know these things can happen to anyone, and we're just happy we could assist.
At WalkOnBeach, we truly believe that great customer service makes all the difference, and your feedback means the world to our team. We're especially grateful that you're willing to update your review after receiving your swimsuit.
We hope you'll love your new swimwear just as much as we loved helping you! If there's anything else we can do to make your experience perfect, please don't hesitate to reach out at service@walkonbeach.com.
Wishing you many wonderful days ahead in your new swimsuit!
If I could give no stars I would
If I could give no stars I would. I hate to leave a a bad review but this was such a terrible experience that I felt the need to warn others. I purchased a swimsuit and paid $23 for 3-7 day shipping. When the eighth day came and my order had not arrived, I contacted them. They said that once my swimsuit arrived they would issue a full refund. My order finally arrived in 12 days- it was damaged and extremely poor quality. They wanted me to jump through hoops to get a refund and did not want to offer a refund for the expedited shipping. So they basically lied, my order was late, and the item was awful!!
31 juli 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Shelly,
We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
First, we deeply regret the delay in your order and the condition in which it arrived. We understand how important timely delivery and quality are, and we clearly fell short in both areas. Your feedback is invaluable in helping us identify where we need to improve.
Regarding the refund process, we acknowledge that it should not have been difficult for you to resolve this issue. We are reviewing our policies to ensure a smoother and more transparent experience for our customers moving forward.
Again, we are truly sorry for the inconvenience and appreciate your patience. If there’s anything else we can do, please don’t hesitate to reach out to us directly at service@walkonbeach.com.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I've already left a review for their .com company, but feel obligated to also leave one on their .co.uk company. They vet reviews on their website, which is why you only see positive ones. The main issue, is that they do not have a UK base and all returns have to be sent to the USA. They also make it nigh impossible to return goods in any event...just read other negative reviews which all say the same. BUY FROM A REPUTABLE UK BASED RETAILER.
17 juli 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Hardesty, thank you for taking the time to share your feedback.
We genuinely appreciate all customer input, and we’re truly sorry to hear about your experience. We’d like to address your concerns and, if possible, find a resolution for you.
Regarding review moderation, we want to assure you that we do not selectively filter reviews. Our website displays all genuine customer feedback, though we do remove fraudulent content to maintain a trustworthy platform.
We understand your frustration with international returns. While our primary operations are based in the U.S., we recognize that this can be inconvenient for UK customers. We’re actively working on improving this process, including exploring more local return options to make things easier in the future.
Most importantly, we’d like to help resolve your specific issue. If you could share your order details with us at service@walkonbeach.com, we’d be happy to assist you promptly—whether that means facilitating a return, offering a refund, or finding another solution that works for you.
We value your feedback and hope to have the opportunity to restore your trust. Please don’t hesitate to reach out to us directly so we can make things right.
This company has the worst customer…
This company has the worst customer service I have ever experienced! I never write reviews but in this case I am because people need to know how terrible the customer service is. The process to return an item is a joke. Plus I wanted to return the swimsuit because of the quality and size. I’d give this joke of a company a 00000 star rating.
25 juli 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Nancy MacPherson,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your honest feedback — especially since you don’t usually leave reviews.
Please accept our sincerest apologies for the frustration caused by our customer service and return process. We understand how disappointing it must be to receive an item that doesn’t meet your expectations in size or quality, and then to feel unsupported in trying to resolve it.
We’re actively working on simplifying and improving our return experience, and your feedback has been passed directly to our operations team. It’s clear we fell short, and for that, we’re genuinely sorry.
If your issue is still unresolved, please reach out to us again at service@walkonbeach.com. A senior team member will prioritize your case.
Thank you again for bringing this to our attention—we know we have work to do, and your voice helps us do better.
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